Booted from server? Post here.

MilkPrince · February 2020

I've been getting booted from the server for the last two months. I can't parse, I can't even finish dungeons. I've been on the phone with Zenimax twice, the latest call lasting two hours. I've opened the ports, changed my firewall and security settings, updated my router, and even tried playing on a different wireless signal. Nothing has worked.
When I asked them if other people were having this issue, they said no. I come here to find- LOTS of people are having this issue. We havent gotten a clear answer, and a lot of us are still having the problem.

This is the third or forth ticket I've submitted to Zenimax,

I am getting disconnected from the server consistently. The game doesnt crash, I just get booted. It boots me to login screen
and sometimes I try to log in and it says I'm already logged in. I have to exit game, launcher, and even steam. Ive tried repairing the game, changing routers, and Ive tried playing on a different internet connection. My firewall has everything eso bethesda zeni steam exempted.
And its still happening.
Im at the end of my rope, I cant event get through a single dungeon, and I just got disconnected three times in a row with less than 5min in between.

I literally cannot play the game anymore. I log in, load my character, go ten steps and get kicked.

Who else is having this problem? Blow this thread up.
Its important that Zenimax see's how many people this is happening to.

Perundel · February 2020

I do. Happened every now and then, but this morning kept going in a loop an haven't been able to do anything but being booted for three hours. Still unable to play for more than two minutes right now.

CesarTheAshlander · February 2020

I have issues with connection since yesterday.

I'm stuck with 'requesting login' or 'requesting character load'.
When im finally able to log in, i play 5 -10 -15 minutes and i get disconnected.

I never had this kind of issues in the past months.
I think my internet works fine, i dont have any problems with other games and web sites.

I am on EU server and i play from Italy .

MilkPrince · February 2020

It worked for a while this morning, but gave up the ghost around noon. Now Im back to gettjng booted ever 10min. Still no word back from zenimax.
I installed a program called Port Authority, but unless I have it configured wrong it isnt helping.

Im canceling my ESO+. Idk what else to do.

Itoao · February 2020

This is happenging to me constantly also. On PC NA.

Darzi · February 2020

I too am having this issue, for the past three days. Constant disconnects after being in the game for 3 or so minutes. Clearly this renders the game totally unplayable. Works fine for a minute, then I can't cast anything or interact but can still move, finally booted back to login screen.

Netflix streams just fine on the same computer. Other MMOs also run with no disconnection problems. I have a ticket in with support, but I haven't heard back. If I get anything useful, I'll repost to help the rest of you who share my problems.

I'm on PC-NA.

ZOS_Bill · February 2020

There are currently connection issues affecting all megaservers today (02/12/2020). Updates will be posted when there is more information.

GhostOfAnEra · February 2020

The game tends to boot me in less than a minute even when I'm creating new characters if a patch has been released ever since Elsweyr was released. No solution has worked.

MilkPrince · February 2020

Its been happening to me at least a month.

RinaldoGandolphi · February 2020

Being booted from the server the way your describing to me sounds like:

1. Intermittent connection issues - These could be caused by a NIC that is starting to fail, large amounts of error correction caused by a bad cable or faulty port on a switch.
2. Bad RAM - Faulty RAM manifests itself in many ways. Sometimes it crashes programs, sometimes it causes BSOD, and sometimes it even just causes lag or very unresponsive system.
3. Bad CPU Overclock - A buddy of mine just recently had a bad overclock on his Ryzen 2700X and it caused the network card to literally fail and kck him off the network, it generated enough bad packets to actually crash his router.

If I were you @MilkPrince Lets start simple.

Replace your Network Cable from your computer/Console to your router with a Brand New one. Sometimes Network cables go bad, just having one bent or creased in anyways could work fine for years then begin generating errors.

Also plug the new network cable into a different port on your router than the old one is in before you hook it up to your PC

then reboot the router and computer and try playing ESO and see how it goes.

If you still have problems, download the latest NIC drivers for your device from your board manufacturer then unplug the network cable, uninstall your nic drivers, reboot and install the new ones, then plug in and reboot and try again.

If that fails then download Memtest64 from here

https://www.techpowerup.com/memtest64/

Set it to run indefinitely and leave your computer on for 24-48 hours and test your ram very throughly, if you don't have any errors in 48 hours then your RAM is probably fine.

If none of these things fix your problem, then its definitively something on ZOS or your ISP. This will atleast rule out local hardware problems and give you a base to work with in tracking down the problem.

MilkPrince · February 2020

@RinaldoGandolphi Wow! That is more help than Ive gotten in days.

My router is brand new, I replaced it and its wires recently.

My computer remains connected to the internet when Im kicked, and other online games are running fine.
I do not have a wired connection to my router. But my other devices and even my computer arent dropping connection at all.

Im still going to do everything you posted, you might be onto something with the RAM. Thank you so much. Ill let you know if it helps.

majulook · February 2020

Loading screens really really long over 5 minutes -- 2-13-2020

MilkPrince · February 2020

Ran the test, nothing wrong with CPU or RAM.

alexlalas · February 2020

I don't understand much of this, so don't ask me to explain why -- but I had the same problem and turning a VPN connection on solved it. Or I just got lucky when I did it.

Kaynam · February 2020

I'm having the same problem the last week, the game keeps going back to log screen constantly, it became unplayable.

MilkPrince · February 2020

Greetings,

Thank you for your response. The most common cause of being kicked to the login screen while wayshrining or traveling in game is due to a variable/dynamic IP.

Playing The Elder Scrolls Online on a variable IP is not recommended. As your IP changes, which may be every few minutes or so, the game typically either times out or kicks you back to login the next time you hit a load screen, whether that be logging in a character or changing zones.

Dynamic IP addresses are nothing to be worried about, and they're quite normal. Usually, when using wireless internet, your router will only be able to connect a set number of devices to the internet at any time (let's say 5). To do this, it will assign an IP address to each of those devices.
Now, if one of those devices isn't around, and a sixth person comes to use your network, your router will dynamically shift around the IP address so that this new visitor can use one of the 5 possible addresses that isn't currently being used.
Additionally, whenever your router refreshes itself, there is a chance that it will randomly assign you a different address from last time.
Some Internet Service Providers will sometimes assign Dynamic IP addresses to their customers, and it might ultimately be necessary to contact your provider to get them to assign a Static IP to you.
In order to avoid this happening in the future, you can assign a Static IP to your computer. This essentially means that you tell your router to always give your computer the same address, and not to let anyone else use it, even if you're away for a while..
Due to variations between hardware, we are unable to provide step by step directions for setting a static IP for your PC, but in most cases it should be possible to do so through your router's options. Please consult your router's documentation for more information or contact your ISP for further assistance.

For mobile tethered and Wifi Hotspot connections, often setting a static IP is not an option, and we recommend contacting your carrier for more information on what options are available.
Danke für Ihr Interesse und Ihre fortwährende Unterstützung.

Mit freundlichen Grüßen,
Cameron
Das Elder Scrolls Online-Team

I spoke to my internet provider, who can only give static IP addresses to business accounts.

Static IP addresses are generally only given to businesses. And almost no one has a static IP address. People I know are running the game fine without one.

This isnt the source of my problem.

Its been happening for weeks now, and Ive gotten no help from ZOS.

groober13 · February 2020

Playing from Sydney on NA megarserver.
Since yesterday evening ESO loading times have increased dramatically (up to 5 minutes), oftentimes resulting in various errors of login: 200, 108 or "no internet connection". If I managed to log in it would either play well for 5-10 minutes and then spike to 999+ and boot me or log in with 999+ latency and then boot me:)
Haven't changed anything with my ISP or computer and ESO's support answers are of one-size-doesn't-really-fit-anything variety:(
I'm vary of opening ports by hand (as ESO support suggested) because until last night everything worked very well.

ps.: there are no issues with any other online games / services

Lizzrdd · February 2020

Random disconnects happening about every 15 minutes. Nothing changed with anything on my end. This has been happening all day!

Scorpyo · February 2020

I get regularly booted from the server and so does my wife.

Today, it's even worse than usual since it takes me ages to get to the character-screen, and when I select a character to go in game, it takes ages just to come back with an error "try again later".

This sucks.

SilverIce58 · February 2020

PC NA here and I played for 5 minutes, got booted to login, tried to get back in but got an endless load screen after choosing my character, and now it's not letting me in at all.

But at least I got my tickets, for all thats worth.

Kaynam · February 2020

the problem still persists, hope it gets better with the next big update.

MilkPrince · February 2020

Big update happened, seems like even my friends are having this problem now. I last heard from ZOS on Feb 13th. So.

Kinetiks · February 2020

As usual, one step forward thirty steps back

MilkPrince · March 2020

alexlalas wrote: »

I don't understand much of this, so don't ask me to explain why -- but I had the same problem and turning a VPN connection on solved it. Or I just got lucky when I did it.

This fixed it for me. I shouldnt need a VPN to play the game, but thats the only thing that helps. Thank you!

Kaynam · March 2020

MilkPrince wrote: »

alexlalas wrote: »

I don't understand much of this, so don't ask me to explain why -- but I had the same problem and turning a VPN connection on solved it. Or I just got lucky when I did it.

This fixed it for me. I shouldnt need a VPN to play the game, but thats the only thing that helps. Thank you!

How to do that? is it specific?

RnVx · March 2021

Adding my name here. Same issue. Every 30 minutes I get disconnected. ZOS gave the same response.

ZOS_Bill · March 2021

With this thread now being over a year old and dealing with issues that have since been resolved, we are going to close the discussion. If you are having issues with getting disconnected, please use an existing thread or start a new discussion.