Just keep reporting the guy and eventually something's going to happen. Eventually...

I'm really sorry that your friend has to endure this.

As far as I'm aware this is not against the Terms of Service but probably falls under the Code of Conduct.

2.3 You may not harass, threaten, intentionally humiliate, “stream snipe”, “name and shame”, engage in acts of “griefing”, or cause distress to another user, guest, or ZeniMax staff member/teams using ZeniMax sites and Services. This includes but is not limited to verbal attacks (both text and voice chat), unwanted messaging, personal attacks, stalking or any other undesired behavior used to cause discomfort or disrupt another user’s experience(...).

https://account.elderscrollsonline.com/code-of-conduct

That said, ZOS is not discussing disciplinary actions against other users, so maybe they got a warning or something else, but if that person keeps doing this you can either create a new ticket or write the ZOS stuff either here by tagging them or sending them a private message on the forum with your old ticket number and preferably screenshots or videos showing this person's behavior.
I would advise to write the staff because they can escalate your ticket to the right place.

Otherwise your friend can change her username and/or her character names so that the person can't find her so easily. This solution is definitely not the best as many people are quite attached to their names but it might be a temporary solution until ZOS has another look at it.

Hope you and your friend are okay though and i hope this gets resolved soon.

Best wishes!

Rittings wrote: »

If Zenimax provide the money to pay for a name change, I'm sure she would do it. However, I've seen players banned for t-bagging... but honestly what was said is HORRIFIC. I'll tell you what. Let me see if I can edit roughly the opening message (and it went on for a while after as my guildie told them to stop but they persisted)... then I'll post it... and let the community decide if it broke the terms of service. The player didn't even seem to get a temporary suspension. It's as though they did nothing for fear of losing a subscriber - well I'll tell you something, I pay for my wife's subscription and my own, and for our safety, I'll happily quit the game and end both subs.

I don't advise posting it here. The forum community isn't going to have any input on whether or not it broke the TOS or not beyond the judgment of the peanut gallery. However, if the forum mods deem it to be against the forum code of conduct, they'll remove it and possibly discipline you for breaking the forum rules. They also generally take a dim view of discussing the specifics of disciplinary actions here on the forums.

Just keep reporting anything you or the victim feels is breaking the TOS and Code of Conduct with whatever evidence you have. Think of it like reporting a coworker to HR. Document everything and keep ZOS informed that this is an ongoing problem.

Other steps:
If there's a ticket number for your report, you can post that here for the mods to check up on.
Start a help ticket asking for assistance with avoiding escalating harassment - if this player would like a free name change, Support would be the people to talk to.
You can PM a mod or community manager to ask their advice on how to handle your evidence of harassment, or to ask for help with avoiding the escalating harassment, such as with receiving a free name change.

ZOS_Chiroptera wrote: »

Hello @Rittings, we're sorry to hear about this player's toxic behavior. We do investigate all incidents that are reported to us but can't comment on any disciplinary actions taken.

If you have your friend's ticket number, please post it here or in a message to me so that we can ensure this ticket has been handled correctly.

# 201223-001838 - I believe the ticket has been closed, but this player is still playing and still following around the victim.

I'm trying to tread as carefully as possible when it comes to the rules of this forum - by hiding names etc, and even blurring out curse words that I know to be banned. I'm definitely not trying to flame etc too - but trying to be as honest as possible. The fact remains, were this the only message it would still stand as horrific - but the person requested them to stop whispering several times before they eventually learned how to block them... they didn't listen and persisted with more aggressive threats like "I'll be seeing u..."

I think I'm more concerned by information from my own investigation I have discovered. There is at least one person I know and have spoken to that had to move real life address when this person showed up in real life and made some threats (which I can divulge as they are personal, and I'm unsure as to whether I'd be breaking legal confidentiality into that case).

[quote="Rittings;c-7065362"

Anyway. Here is the message that warrants zero punishment... I've been threatened with far worse by ZoS, for far less...

[snip]

[Edited to remove Profanity]
[/quote]

[snip] than they are to the perpetrator that is going around doing something that is actually considered illegal in most countries... including the country (USA) that Zenimax Studios operates in. Grace's Law is a thing in Maryland too...

"Misuse of Interactive Computer Service (Grace’s Law). Passed legislature 4/2013. Significantly changed version signed by governor on May 2, 2013. Named after Grace McComas, a high school student who committed suicide in 2012 on Easter after being cyberbullied by a neighbor."

Source: https://cyberbullying.org/bullying-laws/maryland/

[Edited to remove Discussing Disciplinary Actions]

@ZOS_GinaBruno @ZOS_BillE @ZOS_Chiroptera @ZOS_ConnorG

And so now we move to the BBB and Sony themselves.

Okay. So I think I understand why my pic was removed. So I'm now going to repost exactly what Zenimax have stated is allowed - and you can apparantly say this to players in game and its okay by them... by their own admission.

[Edit to remove inappropriate content]