I had this same problem and it prevented me from launching PTS. It caused a hard, blue screen Win10 crash every time. I ended up having to edit the user settings file to trick the client into thinking I had already seen the new cinematic so i could launch the game.
Event log points to it being a conflict condition with the sound card or driver. I didn’t look into it beyond that.
Battle not with monsters, lest ye become a monster, and if you gaze into the abyss, the abyss gazes also into you. ~Friedrich Nietzsche
Thank you for letting us know that making changes to the usersettings file helped resolve the crashing. We will now be closing the thread since the issue is resolved.