Can't login

drksn · June 2020

Hi
I'm currently locked out from the game. The day before yesterday I recevid a message on log in saying the machine I was using wasn't recognized and I should receive a mail with an access code. The pc was the one i was using since beta and the mail never arrived. I tried opening a ticket but no answer. Of course before opening the ticket a tried the knowledge base and did all the steps indicated, but to no avail.
Any solution to the problem?

ZOS_Bill · June 2020

@drksn

If you have not received your access code you should contact customer support to request an email address change by selecting "No Longer Have Access / Can't Remember Email on Account" in the Issue Type field on this form.

drksn · June 2020

ZOS_BillE wrote: »

@drksn

If you have not received your access code you should contact customer support to request an email address change by selecting "No Longer Have Access / Can't Remember Email on Account" in the Issue Type field on this form.

Already done that yesterday. Did not receive an answer.

drksn · June 2020

Four days passed and still no answer... I'm still locked out of the game.

ZOS_Bill · June 2020

@drksn

Do you have a ticket number open we can check the status on?

drksn · June 2020

yes, 200603-004552. It's been updated 48 minutes ago, but it's still waiting for an afent and i did not recevie an answer. Did you look into it?

ZOS_Bill · June 2020

@drksn

Your ticket 200603-004552 was responded to today and the email address updated. Please let us know if you can now login.

drksn · June 2020

Yes, now I can log in thanks!

ZOS_Bill · June 2020

Thank you for confirming you can now login. With the problem now resolved, this discussion will be closed going forward.