Customer Service

MujdatMurdock · January 19

What happening to customer service now a days. They do not respond to tickets. I got social banned tried to appeal of ban and get some information but ı couldn't. ı opened that ticket on 11/01/2020 Still no answers. Whats going on ? ım playing that game since 2014 ı have like 300 games but mostly playing eso. Im really too close the break up. I dont like it

Saelent · January 19

Did you respond to the automated answer? If you leave a ticket over 3 days then the ticket automatically closes.

ChunkyCat · January 19

In Soviet Eso, cheater is banned.

Taleof2Cities · January 19

Please don't start new threads on the same issue, @MujdatMurdock.

Be persistent but patient with the Support Team throughout your ticket ...

This thread will be locked soon.

Nerouyn · January 19

As others have pointed out, you need to reply to the auto-reply. Annoying but the norm these days.

I find CS these days much better than they used to be, but if you hit a dead end with them you can try complaining to Better Business Bureau. If you have a genuine case and they can see that, then they can contact ZO and help you to sort it out.

Edziu · January 19

be patient...everyone have their patience and it have different limits for many

and tbh there need to have very much of patience as for waiting for such thing while being paying customer what is goign with it..supporting this game, devs etc while they at all doesnt care to much about their customers when it is going to support tickets

and btw I dont see to much this thread being same to another but with just same beggining of story to this...I just see this thread being now about overall of ESO "great" customer service and more like questioning about this

MujdatMurdock · January 19

ChunkyCat wrote: »

In Soviet Eso, cheater is banned.

Im not russiant and ıts not cheat ıts social ban.

Taleof2Cities wrote: »

Please don't start new threads on the same issue, @MujdatMurdock.

Be persistent but patient with the Support Team throughout your ticket ...

This thread will be locked soon.

Its for only Discussion not for my personal request.

MujdatMurdock · January 19

Guys ım playing since 2014 ı now how to open ticket

tnx for advice but its already done ^^

Edziu · January 19

MujdatMurdock wrote: »

ChunkyCat wrote: »

In Soviet Eso, cheater is banned.

Im not russiant and ıts not cheat ıts social ban.

but he meant as here just many rightful player are getting banned while "In Soviet Eso, cheater is banned" isntead innocent :V

Lisutaris · January 19

Not sure if your social ban was a mistake or "hard earned". Let us say it is the first.
As I have also waited for more than a week (different case) to get a CS response, have my sympathy. Being unable to get information and answers is frustrating.

But it is also frustrating to see so many spammers, toxic and insulting ppl in zone chats (craglorn f.e.). They should swing volenbandrung way more and procc some tasty temp bans

Ah, and inb4lock! #nerfsorcdeletenb

Elsonso · January 19

I opened up a ticket today on their website. Now they have this fancy system for categorizing the ticket, but what really stood out is how that entire website and process screams GO AWAY! When I finally do get one submitted, the response is "don't call us, we'll call you, and by the way, we won't be calling you."

In my experience, they are doing this all wrong. All. Wrong.

Sylvermynx · January 19

Jeez. I've never had one problem with support. I've done various tickets and replied to the first "bot" one, to keep a channel open. How hard is it anyway?

PrayingSeraph · January 19

I've had numerous tickets over the years. Some months are quick responses, others can take week or two for response. Honestly patience is important

ZOS_AntonioP · January 19

Hello there,

With there already being a thread opened on this subject here, we're going to go ahead and close this one down.

Thank you for understanding.