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PSA - Beware: Triple-billed!!!
Tevalaur
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If the ESO store website says your purchase has an error, carefully examine your credit card statements! I purchased Elsweyr for some of my alt accounts while it was on sale this week only to have one of the accounts have a hiccup -- ESO website kept saying there was an error with my address, so I kept trying as the purchase obviously did not complete (no purchase number, red error on the webpage without progressing past the billing info, no email receipt for first 2 attempts, etc). However, upon examining my credit card transactions I was alarmed when it initially posted all 3 purchase attempts as separate transactions anyhow -- hoped they would simply be removed from "Pending" and disappear in processing. But in fact, all 3 charges did stick and process. So I was actually charged $59.37+tax instead of the $19.79+tax price anticipated.
Support Ticket number: 191128-001456
So, buyer beware as their billing system seems as wonky as the server stability of late!
Edited by Tevalaur on November 28, 2019 2:29PM Support Ticket number: 191128-001456
So, buyer beware as their billing system seems as wonky as the server stability of late!
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Author of Sunshine Daydream's Guide to Crafting
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Is Uncle John's band calling you? Do you daydream about Sugar Magnolias? Is your favorite sunflower a China Cat? Tired of Truckin' alone to Terrapin Station? If so, share some Space with other hippies & deadheads in the guild Sunshine Daydream! Send a message in game (PC-NA) to Kaibeth for your invitation.3
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ZOS_NithadminHi there! Thank you for including your ticket number, please keep an eye on your PMs for a follow up about your ticket!2 -
Tevalaur✭✭✭✭✭Hi there! Thank you for including your ticket number, please keep an eye on your PMs for a follow up about your ticket!
This is the only forum access I have despite having multiple accounts and copies of the game, so hope you mean either to PMs for this forum id or response to the ticket itself. The account the purchase went wonky on doesn't have forum access.┌───────────────────────────────┐Author of Sunshine Daydream's Guide to Crafting└───────────────────────────────┘Is Uncle John's band calling you? Do you daydream about Sugar Magnolias? Is your favorite sunflower a China Cat? Tired of Truckin' alone to Terrapin Station? If so, share some Space with other hippies & deadheads in the guild Sunshine Daydream! Send a message in game (PC-NA) to Kaibeth for your invitation.0 -
ZOS_NithadminNo worries! I've PMed you on the forums.Edited by ZOS_Nith on November 28, 2019 2:35PM3
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Tevalaur✭✭✭✭✭They promised 2 refunds, actually gave 1 refund. I waited the 10 days for my bank to "process it" that they wanted despite the first refund taking under 24 hours. Then opened a new ticket yesterday -- ticket number 191215-001796. (the old ticket could not be responded to, so had to open a new ticket)
Which they immediately threatened to close because it took me more than 10 minutes to respond!!!! At 6:30 a.m. my phone was on silent as my partner was sleeping, so it took me closer to 15 minutes to find their message. Ok, get through that hurdle, they say it's being forwarded on to the "proper team" then after 24 hours there was still no response on that ticket which I had open in my browser tab so I posted a response to update and hope to reach someone. Instead after that, the page loaded to the "my tickets" webpage and that second ticket is NOWHERE TO BE FOUND.
I know customer support has been failing worse and worse in this game, but when it comes to a billing error it ABSOLUTELY NEEDS TO BE ADDRESSED.
What am I supposed to do??? @ZOS_GinaBruno @ZOS_JessicaFolsom @ZOS_Nith┌───────────────────────────────┐Author of Sunshine Daydream's Guide to Crafting└───────────────────────────────┘Is Uncle John's band calling you? Do you daydream about Sugar Magnolias? Is your favorite sunflower a China Cat? Tired of Truckin' alone to Terrapin Station? If so, share some Space with other hippies & deadheads in the guild Sunshine Daydream! Send a message in game (PC-NA) to Kaibeth for your invitation.0 -
Tevalaur✭✭✭✭✭And now this thread didn't move to the top of the forums post list? What is going on???┌───────────────────────────────┐Author of Sunshine Daydream's Guide to Crafting└───────────────────────────────┘Is Uncle John's band calling you? Do you daydream about Sugar Magnolias? Is your favorite sunflower a China Cat? Tired of Truckin' alone to Terrapin Station? If so, share some Space with other hippies & deadheads in the guild Sunshine Daydream! Send a message in game (PC-NA) to Kaibeth for your invitation.0
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Tevalaur✭✭✭✭✭Although no response shows, the system has made my ticket visible again and says it was updated 6 minutes ago, so at least there's that and I can try watching the ticket in the support system again.┌───────────────────────────────┐Author of Sunshine Daydream's Guide to Crafting└───────────────────────────────┘Is Uncle John's band calling you? Do you daydream about Sugar Magnolias? Is your favorite sunflower a China Cat? Tired of Truckin' alone to Terrapin Station? If so, share some Space with other hippies & deadheads in the guild Sunshine Daydream! Send a message in game (PC-NA) to Kaibeth for your invitation.0
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ZOS_NithadminGlad to hear your ticket is visible again, please feel free to reach out to a moderator if you have any questions going forward!0
This discussion has been closed.