I'm one of those unfortunate souls having an issue trying to claim the Noweyr mount and pet from Twitch Prime. And I'm having a heck of a time trying to figure out how to submit a support ticket for it.
I'm a PC/Windows player. I have a Twitch Prime account, which is linked to my ESO account. My ESO account page shows that I've successfully linked my Twitch account. On my Twitch Prime home page, I see the "Noweyr Steed & Pony" offer and after clicking on it I see that it is now "Claimed". But I never received an email confirmation, and the items have not been added to my account -- even after several days.
I've tried unlinking and relinking my ESO and Twitch accounts several times, following instructions posted here from a support rep, and even tried clearing my cookies and rebooting before relinking again. I'm not seeing any actual error messages. In fact, I keep getting a message on my Twitch page saying that the items are claimed... yet they're still not showing up on my account.
I have successfully claimed a Twitch item before (during the last live stream) -- so I know I was linked up properly at one time.
Adding more frustration to the mix: I've been trying to submit a support ticket for the past 30 minutes, but whatever sub-category I select for my issue seems to take me way off on a different path that doesn't fit my real problem. The one time I found something that kind of fit and did submit a ticket, I ended up getting a response saying something to the effect of "we'll pass along your feedback, but you may not get a response." Um... no, I really would like a response, please. :-)