ZOS_GinaBruno wrote: »This changed a couple of months ago so you now receive your bag upgrade at level 12. You can find the post with all the details here: https://forums.elderscrollsonline.com/en/discussion/475414/changes-to-level-up-rewards
VaranisArano wrote: »It used to overwrite the free one if you bought one prior to it. I don't know if it still does. If you don't get the upgrade at level 12, that's the likely culprit.