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Can I please get some support from someone?
I purchased 2 speed riding lessons yesterday. After the purchase I had the riding lessons book in my inventory with 20 charges. I clicked on it twice and got 2 skillups and the book poofed. I tried reloading UI and restarting the game. Book is gone and didn't get the other 18 skillups. Of course my 2k crowns are all gone. I looked again today but still missing my skillups and still no book.
I tried to submit a support ticket in game but the ticket was immediately closed because I didn't use the "get help" option from the item in question..except the item is GONE so HTF do I do that? I tried to create a support ticket on the website but it prompts me to log in (even though I'm already logged in) and then doesn't recognize my browser or something and sends me an access code...however when I enter the access code it just says "Login Failed". I have done this 5 times and with 2 different browsers with the same results. COME ON ZOS WTF. This is ridiculous.
Is there anyone on here that can assist me with this failed crown purchase? BTW, I bought 3 riding lessons like 3 days ago on the same character and managed to us them just fine so no clue what happened to the most recent two books.