Game crashes on launch

Despasa
Despasa
Soul Shriven
Good evening,

after today's maintenance I cant launch the game. At first it asked me to do a repair and after that every time I try to launch the game I m taking this message:


====================================================================
eso encountered a fatal error. (Error 11)
Description: Client Fatal Error
====================================================================

[reporter]
version = 0.01


[extra]
ProductName = eso
Version = eso.live.5.0.6.1804862
branch = live
client.executablebits = 64
client.mode = startup
client.renderertype = D3D11
client.session_start_timestamp = 2019-05-28T13:17:50.425+01:00
client.timestamp = 2019-05-28T13:17:51.021+01:00 -frme 0-
computer.name = DESKTOP-3CGNO0I
computer.user = Desdia
cpu.arch = 9
cpu.count = 8
cpu.level = 6
cpu.type = 8664
data.depotid = 4000
data.dir = D:/The Elder Scrolls Online/depot/
data.syncm = databuild
data.version = 4000.win.1802711.live.1802680
exe.buildnum = 1804862
exe.opt = release
exe.reltype = public
exe.type = client
fe.code = 11
fe.descrip = Client Fatal Error
gfx.description = 23.20.16.4973
gfx.deviceid = 22807.135270440.7
gfx.driver = Intel(R) UHD Graphics 620
gfx.vendorid = 32902
mem.system_physical = 8089
os.osbits = 64
os.platform = windows
os.version = 10.0.17134.
ptime = 654
reportfield.ver = 3
version.major = 5
version.patch = 0
version.subpatch = 6

Im using a PC with windows 10 Home edition

Edited by Despasa on May 28, 2019 1:28PM
  • idk
    idk
    ✭✭✭✭✭
    ✭✭✭✭✭
    @ZOS_BillE might be able to help
    Really, idk
  • ZOS_BillE
    ZOS_BillE
    admin
    @Despasa

    Since running a repair has not helped with the fatal error, the next two steps you can take are deleting the ESO launcher folder and downloading a new launcher. You can find instructions below.

    Delete the ESO Launcher Folder

    PC: Go to the Launcher folder and delete it.
    • You can find this by default at C:\Program Files (x86)\Zenimax Online\Launcher.


    Download new ESO Launcher

    Once you have deleted the folder, download the ESO Launcher from your account management page here to reinstall it. You can do this by logging in to your account on our website and clicking the Download Game button on the page for your appropriate platform.

    If you play on Steam, download a new copy of the game through Steam.
    The Elder Scrolls Online: Tamriel Unlimited - ZeniMax Online Studios
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  • Despasa
    Despasa
    Soul Shriven
    ZOS_BillE wrote: »
    @Despasa

    Since running a repair has not helped with the fatal error, the next two steps you can take are deleting the ESO launcher folder and downloading a new launcher. You can find instructions below.

    Delete the ESO Launcher Folder

    PC: Go to the Launcher folder and delete it.
    • You can find this by default at C:\Program Files (x86)\Zenimax Online\Launcher.


    Download new ESO Launcher

    Once you have deleted the folder, download the ESO Launcher from your account management page here to reinstall it. You can do this by logging in to your account on our website and clicking the Download Game button on the page for your appropriate platform.

    If you play on Steam, download a new copy of the game through Steam.

    Thank you for the answer

    Actually I solved the problem with deleting all my addons and running repair again.
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