Elsweyr/Update 22 will not install

nadrokal · May 2019

As title. Install gets to 31% and hangs, but not just the client loader, it bogs down my whole computer until it goes nonresponsive. Have tried several times, each it fails at 31%.

I have tried removing all addons, not that they should have affected the patch process, I have tried uninstalling the game entirely and removing the folder, still fails at 31%. Lots of space on the hdd, 1.5 TB free. What I find interesting is that the last Live patch was fine, but I had to disable the PTS client on the loader at the time of the last PTS update because of this exact issue - it caused my computer to grind to a halt and forced me to use the reset button.

No idea what to try next, so any advice would be appreciated.

melvin · May 2019

I got a security warning that the certificate for Bethesda.net_Launcher.exe has a validity date issue. Looking at it, I see it is out of date. Maybe some people anti-malware is interfering with the install.

melvin · May 2019

Oops. That wasn't my anti-malware's report. It was reported by my OS, Win 7 Pro.

ZOS_Bill · May 2019

@nadrokal

If the progress bar freezes or gets stuck when trying to install Eslweyr, please try the following steps:

Open the launcher in administrator mode, you can do this by right clicking on the launcher and selecting "Run as administrator" from the drop down menu.
Go to game options. This is located in the middle of the launcher under the news feed.
Cancel any update in progress.
Return to game options and select settings.
In setting change auto update from always to never.
Press apply.
Select the cog wheel up the top right hand corner of the launcher.
Select the megaserver you want to change to ( EU or NA)
Once this is complete go back to game options and select check for updates. This should start to patch the game for your new server.
If it does not patch select repair from game options and wait for the repair to finish.
Once the repair has finished select check for updates.