This has got to be the worst ever racial revamp I've seen in a popular mmorpg. If you make such big changes then you as a dev need to compensate players for it. Giving us 1 racial change per account is a straight up slap on the face. Everyone knows you just want people to buy tokens for some broken *** that you should have fixed ages ago, not 5 years in. You're basically punishing users that have more than 1 character per account, so in other words the more active/'contributing to popularity of this game' user-base gets boned because you want the £££. This is a really *** move it goes through like this.
Even a game like WoW, which is notorious for monetizing everything doesn't pull this kind of bs. When they make large changes that will affect the basic functioning of classes they provide a free redo per character.