I haven't received my pet either. My issue is that I gifted an item to a friend who already owned the item. I was able to send them a different gift and send the returned gift to another friend. I meet the criteria by sending two 500 crown gifts to 2 separate people. However, I've been unsuccessful in reaching results in a support ticket. My support agents have insisted that the automated reward system only detects me sending one person 2 gifts even though I gifted a returned item a second time to a separate account.