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New character will not load in

SpiritedBlaize
Took a year off.
Came back yesterday bought the next chapter and eso plus again.
Just created this new character today. Wanted to see the level up new stuff and earn a coffer :)
Char name Blaize Wolfhammer
PS4 NA
Got stuck teleporting to Lillandril in Summerset. It stayed on the loading screen 10 mins before I closed and restarted the game. Now she just says stuck. I tried the "turn it off and on again" and the deleting saved data. Got to see the intro movie again. This chick is still stuck. Any other suggestions? Thanks!
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