I returned to the game about 2 weeks ago and subbed for a month. I've enjoyed myself so I decided to purchase a 12 month subscription and take advantage of the Crown Store sale.
After making the purchase an email notified me that I wouldn't be charged until my current subscription ran out, meaning I wouldn't get the Crowns before the sale ended. The customer service representative I texted with didn't seem particularly concerned with solving my problem or saving the sale. So instead of $140 for ESO and me getting Crowns to buy some neat things, everyone loses. At lease the only thing I had to do to reverse the transaction was cancel my recurring subscription! Thanks for letting me back out of my commitment so easily!
Very disappointing...game time should just be added automatically. It's a bad design currently.