High latency in game

killmove · October 2018

Hi,

I'm noticing high ping in game with spikes that goes from 80 ms to 600 ms and sometimes even 999 ms.
It's only happening with ESO, i don't have this issue when playing GW2 or WoW.

I have a fiber connection with 500 Mb/s so i don't think this comes from the hardware either.

I've have also made the test with pathping and tracert from
https://help.elderscrollsonline.com/app/answers/detail/a_id/30903/~/how-do-i-do-a-pathping-and-tracert-to-the-servers-to-test-my-connection?

pathping:

DESKTOP-SV0FTS9.home [xxx.xxx.xx.xx]
1 livebox.home [xxx.xx.x.x]
2 80.10.235.165
3 ae119-0.ncidf204.Paris13eArrondissement.francetelecom.net [193.249.212.114]
4 ae41-0.niidf202.Paris15eArrondissement.francetelecom.net [193.252.98.177]
5 193.252.137.74
6 deutschetelekom-13.gw.opentransit.net [193.251.249.212]
7 217.239.45.234
8 195.122.154.1

Traitement des statistiques pendant 200 secondes...
Source vers ici Ce nœud/lien
Saut RTT Perdu/Envoyé = % Perdu/Envoyé = % Adresse
0 DESKTOP-SV0FTS9.home [xxx.xxx.xx.xx]
0/ 100 = 0% |
1 4ms 0/ 100 = 0% 0/ 100 = 0% livebox.home [xxx.xxx.xx.xx]
0/ 100 = 0% |
2 5ms 0/ 100 = 0% 0/ 100 = 0% 80.10.235.165
0/ 100 = 0% |
3 --- 100/ 100 =100% 100/ 100 =100% ae119-0.ncidf204.Paris13eArrondissement.francetelecom.net [193.249.212.114]
0/ 100 = 0% |
4 --- 100/ 100 =100% 100/ 100 =100% ae41-0.niidf202.Paris15eArrondissement.francetelecom.net [193.252.98.177]
0/ 100 = 0% |
5 7ms 0/ 100 = 0% 0/ 100 = 0% 193.252.137.74
0/ 100 = 0% |
6 10ms 0/ 100 = 0% 0/ 100 = 0% deutschetelekom-13.gw.opentransit.net [193.251.249.212]
20/ 100 = 20% |
7 21ms 20/ 100 = 20% 0/ 100 = 0% 217.239.45.234
1/ 100 = 1% |
8 21ms 21/ 100 = 21% 0/ 100 = 0% 195.122.154.1

tracert:

1 4 ms 4 ms 3 ms livebox.home [xxx.xxx.xx.xx]
2 6 ms 5 ms 5 ms 80.10.235.165
3 5 ms 6 ms 5 ms ae119-0.ncidf204.Paris13eArrondissement.francetelecom.net [193.249.212.114]
4 6 ms 5 ms 5 ms ae41-0.niidf202.Paris15eArrondissement.francetelecom.net [193.252.98.177]
5 6 ms 5 ms 5 ms 193.252.137.74
6 14 ms 13 ms 11 ms deutschetelekom-13.gw.opentransit.net [193.251.249.212]
7 * 23 ms 22 ms 217.239.45.234
8 * 26 ms 25 ms 195.122.154.1

So it seems I don't have any issue from my side, so the problem comes from ZOS side (i want to say as always...)

So how am i supposed to play the game now ? i've already cancelled my ESO +. Do i need to stop playing the game and let it die?

Thanks by avance for your help.

Regards,

coletas · October 2018

Sure. I bought all DLCs when they solved multithreading bugs (after 3 years...). I wont buy anything else until they solve lag problems. In fact I will put a note on EU customers protection services if I dont have any reply soon. Im tired of this "take money and run" company. Never replying to customers or replying template messages. Now even their ticket system is bugged... Try to send a new one without adblockers etc etc...

ZOS_Bill · October 2018

As there is already an ongoing thread discussing latency issues, we will be closing this thread. Please continue any further discussion in this thread. In the aforementioned thread, we have advised those experiencing latency to contact customer support.