3 days isn't very long as measured by ZOS support time.
If you can list your ticket number in your thread, here, a friendly mod might be able to move it along ...
"May you walk on warm sands."
"First, I would ask that you look to the poor and the suffering around Cyrodiil. Look into their hearts, and then look into your own."
"May Auri-El's light guide you in your darkest hours."