I submitted a ticket that is still "waiting on agent" on May 24. My ticket was not about a specific issue but a question I had, and on May 31 an agent moved it to the appropriate department (the first response I got from an agent). It's now June 4 and I have been updating the ticket daily saying I am still waiting for a response, but no one has answered my question still - I'm on "waiting on agent." Even cutting out the weekends and holiday recently, I have been waiting a week to get any kind of real response to my question.
Is this the norm at Zenimax? I'm so disappointed with how it's been handled that I've canceled my subscription renewal to ESO and I might just stop playing the game altogether. They seem to just be waiting for me to forget I ever opened the ticket.
Wyress Morha : Breton Warden - Magicka Healer - DC (Main)
Wyress Ashabah: Redguard Werewolf Warden - Stamina DPS - DC
Daro’seka: Khajiit Nightblade - Stamina DPS - AD