Maintenance for the week of April 15:
• PC/Mac: No maintenance – April 15
• ESO Store and Account System for maintenance – April 16, 8:00AM EDT (12:00 UTC) - 12:00PM EDT (16:00 UTC)
• PC/Mac: No maintenance – April 15
• ESO Store and Account System for maintenance – April 16, 8:00AM EDT (12:00 UTC) - 12:00PM EDT (16:00 UTC)
The issue is resolved, and the North American PC/Mac megaserver is now available. Thank you for your patience!
Cannot install ESO: "multiple launches of this installer is not allowed"
Exeunter
Soul Shriven
Reinstalling ESO on a new machine - the Install_ESO.exe file unpacks into the temp folder and the language choice comes up. After I select English and hit "Go", a progress bar appears briefly before an error window pops up that says "The Installer cannot be run: Multiple launches of this installer is not allowed. It will now quit".
Things I have already tried:
- verified that no other installers are running in task manager
- disabled firewalls / AV
- tried installing in safe mode, with nothing else running
- attempted method of locating Bethesda.net_Launcher.exe in the temp folders and running it - the launcher quits with a cryptic error message
This is on a brand new Microsoft Surface Book laptop - clean windows boot and pretty much nothing else installed.
Been trying for a few hours to get the installer to work, and I'm fed up and out of ideas. Any guidance?
Things I have already tried:
- verified that no other installers are running in task manager
- disabled firewalls / AV
- tried installing in safe mode, with nothing else running
- attempted method of locating Bethesda.net_Launcher.exe in the temp folders and running it - the launcher quits with a cryptic error message
This is on a brand new Microsoft Surface Book laptop - clean windows boot and pretty much nothing else installed.
Been trying for a few hours to get the installer to work, and I'm fed up and out of ideas. Any guidance?
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ZOS_CoriJ✭✭✭✭✭Try closing any programs that you don't need open while installing as well. In addition, please make sure you are installing the latest version of the launcher from your profile page on account.elderscrollsonline.com.
If you are still having issues it is best to contact Customer Support. This will allow you to send in a Game Consultant which can give them further information on any other technical interference.The Elder Scrolls Online: Tamriel Unlimited - ZeniMax Online Studios
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No longer available to take PMs or messages: Please defer to another Moderator0 -
Rzok✭Were you able to get this to install? If so, how did it run. I have a friend with a Microsoft Surface Laptop (https://www.bestbuy.com/site/microsoft-surface-laptop-13-5-touchscreen-intel-core-i5-4gb-memory-128gb-solid-state-drive-platinum/5855804.p?skuId=5855804) and didn't want to recommend the game if it didn't play at all. She doesn't have the option of using another PC.
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