My account can not download the install file.

ckstlr94 · December 2017

Translator's writing

This problem is serious.
The account has been created and purchased from the outside and registered the ' Gold Edition ' code. The account is marked as ' THE ELDER SCROLLS ONLINE TEST SERVER ' and does not have a download button.

If you log in with a previously installed launcher, you will be normally logged in, and the components of the ' Gold Edition ' are also properly registered.

I've already asked for this question, but it's still unsolved.

I am very keen on solving the problem.

Nestor · December 2017

First thing, the PTS (public test server) is free, but I think you can only download it on an account that has been verified. I don't think you need to actually install the game to install the PTS. But it sounds like you want to install the game. So...

1. Is this the first install of the game? Or, are you trying to upgrade your current account?
2. Does the drop down on the Launcher give you a choice of servers like North America or Europe (I forget the exact wording)

ckstlr94 · December 2017

I think I'm sorry to say that I use translation tools.

I will explain them in order.

1. I made the 'the elder scrolls online' account on the recent free weekend.
2. I played games after interlocking with Steam account.
3. And I bought the 'Gold Edition' game code through the outside.
4. Registered on the 'elrder scrolls online' website
5. I confirmed the registration of 'Gold Edition' through game connection.
6. But I can not find the download button on the 'the elder scrolls online' website account.
7. Instead, "THE ELDER SCROLLS ONLINE PUBLIC TEST SERVER" is displayed.

There is no problem with game play. However, there is no way to download the installation file.
This causes problems with new installations.

Nestor · December 2017

So, what you have done, it sounds like, is you have created two accounts. One with Steam, and one with a normal login. If you want the game to be tied to Steam, you need to buy it through them.

But, lets try and figure out what happened.

Well, first, lets see if you can log into the account you created on the new purchase. Can you do that? Use the User Name and Password you created here, not at Steam. Also, you might have to disable the Autologin that Steam has so you can enter your credentials.

You don't need to download and install a second copy, just log into with the other account information. Just know this will be different than the one you played before. But, if you only spent the weekend, just don't worry about those characters, start fresh, easier in the long run.

ckstlr94 · December 2017

I have already tried to access 'the elder scrolls online' account instead of 'steam'.
And it succeeded.

I connect through the launcher that I installed on my free weekend. This is how I play games now.

In the game folder installed via Steam, there is also an access client using 'the elder scrolls online' account.

However, you can not download it through 'the steam' or 'the elrder scrolls online' account when you install new.

ZOS_Bill · December 2017

@ckstlr94

Please check your inbox for an update regarding your ticket relating to this issue.