any access code send to my email

charley222 · December 2017

can not log on the game or my account , never have issue to have access code to this email , my last check2 month ago have np i dont understand why now

charley222 · December 2017

can not send message to the support , have any access to make account or the game because this *** stupid access code and can not change email 00 dam this is dump gw2 and wow dont have this bs

charley222 · December 2017

2 or 3 hour after got the code

ZOS_Bill · December 2017

If you are having issues with your one-time access code, you should follow the steps below:

If your code is not working on the website:

Clear cache, delete cookies, and restart your browser.
Disable any pop-up blockers.
Try a different browser.
Ensure the space before and after the code is deleted when copy-pasting the code. If there is a space in the middle of the code, ensure that it is included, too.

If you did not receive the code:

Add noreply@mail.elderscrollsonline.com to your list of approved e-mail senders.
Check your spam or junk mail folders.
- If you are using Gmail with the Inbox categories feature, also check your Social folder.
If you are using a firewall or anti-virus, temporarily disable them before requesting a new code.

If you still haven't received your one-time access code email after trying the steps above, you should contact us to request we change your email address by selecting "No Longer Have Access / Can't Remember Email on Account" in the Issue Type field on this form.