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Returning to game after 7 months can not log in

Vonovosi
Vonovosi
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As the title suggests, I am attempting to log in to the game on PC NA after a lengthy time off. I have updated the game, and had to rest my password as the password that I remembered using denied me access. I am not 100% sure what the password I was using was so I tried resetting it. After getting the reset password email and resetting my password, the game will not recognize my new password. I am 100% sure I entered the correct password, and after 2 attempts get a message that I have been suspended from the site. I have tried resetting my password several times but always get the same response. I have attempted to access account recovery through support page but can not select platform, when I click on the pull down menu no choices are displayed, and can not access this option. I would appreciate any help anyone can offer, or better yet a response from ZOS customer support.
VR16 Khajiit Stamina Nightblade=DPS-(AD)-PC NA-Kuwabatake Sanjuro
VR16 Breton Sorcerer-DPS/Healer-(DC)-PC NA-Charles Baudelaire
VR16 Altmer Sorcerer=DPS/Healer-(AD)-PC NA-Lottie Millhaven
VR16 Dunmer Dragonknight-Tank-(EP)-PC NA=Cthulhu Hllalu
VR16 Imperial Dragonknight-Tank-(AD)-PC NA-Leeroy Jhenkins
VR16 Breton Magicka Templar-Healer/DPS-(AD)-PC NA- Nina Hagen
VR16 Altmer Magicka Nightblade-DPS-(AD)-PC NA-J R Bob Dobbs
LVL39 Redguard Stamina Templar-Tank-(DC)-PC NA-Wesley Willis
  • idk
    idk
    ✭✭✭✭✭
    ✭✭✭✭✭
    @ZOS_GinaBruno @ZOS_JessicaFolsom

    The two amazing ladies I tagged may be able to set you on the right course.
    Really, idk
  • Vonovosi
    Vonovosi
    ✭✭✭
    Thanks for the tags, been a long time since I've been around, forgot the names.
    Edited by Vonovosi on December 12, 2017 9:55PM
    VR16 Khajiit Stamina Nightblade=DPS-(AD)-PC NA-Kuwabatake Sanjuro
    VR16 Breton Sorcerer-DPS/Healer-(DC)-PC NA-Charles Baudelaire
    VR16 Altmer Sorcerer=DPS/Healer-(AD)-PC NA-Lottie Millhaven
    VR16 Dunmer Dragonknight-Tank-(EP)-PC NA=Cthulhu Hllalu
    VR16 Imperial Dragonknight-Tank-(AD)-PC NA-Leeroy Jhenkins
    VR16 Breton Magicka Templar-Healer/DPS-(AD)-PC NA- Nina Hagen
    VR16 Altmer Magicka Nightblade-DPS-(AD)-PC NA-J R Bob Dobbs
    LVL39 Redguard Stamina Templar-Tank-(DC)-PC NA-Wesley Willis
  • ZOS_BillE
    ZOS_BillE
    admin
    @Vonovosi

    Please check your inbox as we've sent you a PM regarding your login and ticket creation issues.
    The Elder Scrolls Online: Tamriel Unlimited - ZeniMax Online Studios
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    Staff Post
  • imredneckson
    imredneckson
    ✭✭✭✭✭
    And it looks like ZOS_BillE has beaten Gina and Jessica to the punch!
    Legions of Mordor Guild Officer
    Member of the GvG Community

    Dunmer NB - Merser Frey (DC)
    Dunmer DK - Akaviri Battlereeve (DC)- http://orig05.deviantart.net/7ecd/f/2016/013/b/f/you_bastard_kill_by_eso_picture-d9nrz0q.png
    Imperial Templar - Knight of the Blood Oath (DC)-
    http://orig00.deviantart.net/5ba3/f/2016/115/a/0/jesus_beam_ftw____by_eso_picture-da09ecj.png
    High Elf Templar - Aurí-El (AD)
    High Elf Templar - Teutonic Honor Guard (EP)
  • Vonovosi
    Vonovosi
    ✭✭✭
    ZOS_BillE wrote: »
    @Vonovosi

    Please check your inbox as we've sent you a PM regarding your login and ticket creation issues.

    Thank you for your response. I have did as you suggested and was able to access account recovery.
    VR16 Khajiit Stamina Nightblade=DPS-(AD)-PC NA-Kuwabatake Sanjuro
    VR16 Breton Sorcerer-DPS/Healer-(DC)-PC NA-Charles Baudelaire
    VR16 Altmer Sorcerer=DPS/Healer-(AD)-PC NA-Lottie Millhaven
    VR16 Dunmer Dragonknight-Tank-(EP)-PC NA=Cthulhu Hllalu
    VR16 Imperial Dragonknight-Tank-(AD)-PC NA-Leeroy Jhenkins
    VR16 Breton Magicka Templar-Healer/DPS-(AD)-PC NA- Nina Hagen
    VR16 Altmer Magicka Nightblade-DPS-(AD)-PC NA-J R Bob Dobbs
    LVL39 Redguard Stamina Templar-Tank-(DC)-PC NA-Wesley Willis
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