In The Elder Scrolls Online: Morrowind Digital Collector's Edition's information it clearly states that this also includes The Elder Scrolls Online: Tamriel Unlimited, the first game of the acclaimed online RPG series. [...] I did not previously own the original ESO game so I purchased the full Morrowind edition that includes the first version and not the upgrade Morrowind version.
It's stupid they made that decision (to not allow access to base game until the expansion is released).
The only way I can think of to get you playing the game would be open a ticket stating your problem and requesting a refund, then buy the base game and then buy the expansion as an extra...costs slightly more than what you paid but that at least will let you play straight away.
delarb14_ESO wrote: »I contacted the ESO support and they agreed to process the refund after the funds clear. At that point I will purchase the base game and upgrade it to the Morrowind expansion version.
Tandor the issue I was having was that I could not purchase the base game because I already "owned" it through the Morrowind Expansion. I have to return the Morrowind expansion, buy the base game and then purchase the expansion if you want to play ESO before June 2017.
If I "owned" the base game through the expansion, I thought that I could play ESO now and when the expansion was released it would upgrade to the Morrowind expansion version in June 2017 which is not how it currently works.
There is no indication that any part of it is playable before the release date.
@Tandor - it's just you've been around here long enough to know to read between the lines with anything ZOS says (or to look for the worst possible meaning as an indicator of what we're really getting), but a new person won't know this. They'll just assume things are going to be okay.
@Tandor - it's just you've been around here long enough to know to read between the lines with anything ZOS says (or to look for the worst possible meaning as an indicator of what we're really getting), but a new person won't know this. They'll just assume things are going to be okay.
It's not a question of reading between the lines, any more than it's a question of making assumptions. It's a case of reading what's on the screen and following it - pre-order for a release several months later is what it says, and that is what it is. Like I said, I don't understand why anyone finds that confusing - but I have also said that the FAQ should be updated to provide even greater clarity for those who are liable to be confused by it.
@Tandor - it's just you've been around here long enough to know to read between the lines with anything ZOS says (or to look for the worst possible meaning as an indicator of what we're really getting), but a new person won't know this. They'll just assume things are going to be okay.
It's not a question of reading between the lines, any more than it's a question of making assumptions. It's a case of reading what's on the screen and following it - pre-order for a release several months later is what it says, and that is what it is. Like I said, I don't understand why anyone finds that confusing - but I have also said that the FAQ should be updated to provide even greater clarity for those who are liable to be confused by it.
But the only part "releasing" several months away is the expansion, the base game is already "released".
You might equally argue that a new person would expect the base game to be playable now with the unreleased part just being ready for release (had to repeat myself).
Not sure why you can't see how new people might make that mistake.
@Tandor - it's just you've been around here long enough to know to read between the lines with anything ZOS says (or to look for the worst possible meaning as an indicator of what we're really getting), but a new person won't know this. They'll just assume things are going to be okay.
It's not a question of reading between the lines, any more than it's a question of making assumptions. It's a case of reading what's on the screen and following it - pre-order for a release several months later is what it says, and that is what it is. Like I said, I don't understand why anyone finds that confusing - but I have also said that the FAQ should be updated to provide even greater clarity for those who are liable to be confused by it.
But the only part "releasing" several months away is the expansion, the base game is already "released".
You might equally argue that a new person would expect the base game to be playable now with the unreleased part just being ready for release (had to repeat myself).
Not sure why you can't see how new people might make that mistake.
No, the product you were pre-ordering was clearly listed for release in June and stated to be a pre-purchase. It didn't specify or even hint at different dates for different parts. You read into it something that wasn't there. Look, I don't know why you're continuing with this, you've got Support looking at it for you and all I've done is point out the clear facts of what it states on the pre-order page for a product listed for release in June while suggesting that the FAQ should be updated to help those who do find it confusing. Let's leave it to Support from hereon, as I have said before, I'm glad they helping.
@Tandor - it's just you've been around here long enough to know to read between the lines with anything ZOS says (or to look for the worst possible meaning as an indicator of what we're really getting), but a new person won't know this. They'll just assume things are going to be okay.
It's not a question of reading between the lines, any more than it's a question of making assumptions. It's a case of reading what's on the screen and following it - pre-order for a release several months later is what it says, and that is what it is. Like I said, I don't understand why anyone finds that confusing - but I have also said that the FAQ should be updated to provide even greater clarity for those who are liable to be confused by it.
But the only part "releasing" several months away is the expansion, the base game is already "released".
You might equally argue that a new person would expect the base game to be playable now with the unreleased part just being ready for release (had to repeat myself).
Not sure why you can't see how new people might make that mistake.
No, the product you were pre-ordering was clearly listed for release in June and stated to be a pre-purchase. It didn't specify or even hint at different dates for different parts. You read into it something that wasn't there. Look, I don't know why you're continuing with this, you've got Support looking at it for you and all I've done is point out the clear facts of what it states on the pre-order page for a product listed for release in June while suggesting that the FAQ should be updated to help those who do find it confusing. Let's leave it to Support from hereon, as I have said before, I'm glad they helping.
Excuse me? I'm not the OP, I already own the game and didn't make this thread, stop yelling at me. Jeez.