the Wonders of Zenimax support

sigmaar · November 2016

So I purchased ESO plus last friday through STEAM and everything was fine.

My account status here on the web site says ESO plus is active.

however upon logging in today ESO Plus is not active on my account in game.

No ESO plus buffs
No access to any of the DLC's
No crafting bag

opened a support ticket last night.

got this wonderful reply.

Response By (Zachary) (11/22/2016 09:14 AM)
Hello Timothy,

Thanks for getting in touch with us about your issue.

I'm sorry for the inconvenience that you're having to deal with.

When a purchase is made through Steam, they will be in charge of making sure the in game benefits are applied to your account, as well as handling any refunds that may be in order.

CLICK HERE to visit Steam Support for more help.

Thank you for being a loyal customer.

Warm Regards,
Zach
The Elder Scrolls Online Team"

my reply

thank you Zenimax for helping me "a loyal customer" with my issues regarding real money purchases. I am sure it is that dastardly STEAM that is at fault and not you.

after all you would never leave me "a loyal customer" hanging high and dry with problems with YOUR service.

/sarcasm.

in all seriousness, could you please actually attempt to fix my issue and not pass the buck? if you can't fix it, escalate it to someone higher in your company that can

Gargath · November 2016

So you gave up already after first mail and brought it here? I'd call you lucky to get a personal response from zos, at least there is a real person you can push now on

ZOS_DaryaK · November 2016

Hello @sigmaar, I've made sure your ticket is routed to the team that is investigating this issue. I'm closing this thread as we can't do anything further here.