My Account Seems to have been hacked..

Uprox · November 2016

So I took a little break and decided to come back this weekend and I cannot log into my account, So I try and reset my password and I can't even get that far because it is saying my name and email is incorrect. So I sent a ticket in but its been a hour since that and no response. Was hoping maybe I could get An Admin or someone that could help me with this issue Since i'm unable to play. Thanks.

Elsonso · November 2016

Do you have the right account information? Spelled correctly?

Uprox · November 2016

Yes I do. I noticed there was activity on the 11th from what my email shows that someone logged onto it from a different pc.

Uprox · November 2016

I submitted a ticket earlier here is the number 161120-001934.

ZOS_CoriJ · November 2016

It looks like your ticket is still active and has yet to be addressed. We've made sure that the ticket is with the right team for this issue, however issues sensitive to account access and information cannot be addressed from the forums at this time. You should get a response via email soon.

Uprox · November 2016

So great new I was able to get my account back. But this is where the bad news part comes into play all my items resources armor and gold is all gone.. Is there a way they can revert my account to before the hack took place? Or something? Or am I pretty much just going to have to walk away from the many hours and work spent in collecting everything?

olsborg · November 2016

Uprox wrote: »

So great new I was able to get my account back. But this is where the bad news part comes into play all my items resources armor and gold is all gone.. Is there a way they can revert my account to before the hack took place? Or something? Or am I pretty much just going to have to walk away from the many hours and work spent in collecting everything?

They cant give back your stuff most likely, a friend of mine had this happen to him, and ZOS just gave him a like 700k gold to compensate for the loss of his stuff, he also lost bunch of vMA weapons, but he didnt get those back. Its something, but not enough rly.

Uprox · November 2016

Yea it sucks that people are so scummy to hack someones account. But whatever. As for getting compensated for the loss of alot of stuff is a positive and it just might make me want to play. As for the hacker that hacked my account I'm in some trader guild now and have 3 new friends and was in group with someone not sure if these guys are the culprits or not but I sure would like to see them go down in flames