Khajiit thinks there is a difference between fixing issues in the game that require the changing of the codes (patches) and the need to remove the spiders and beer bottles from behind the servers (maintenance).

Even if there were no patches the maintenance would still need to be done or Tamriel would be overrun with the beer bottles and the spiders!

Yours with paws
Santie Claws

Its a MMO, ya gonna have maintenance/patches etc.. till hell freezes over. Get over it/move on or GTFO.

The ammount of time it takes is too much for a simple maintenance. They should fix their workflow...
They should have the things they have to do easily accesable for maintenance and patches ready. So it will just be a simple copy pasting job.

I truly love reading speculation from people who have absolutely no clue what it means to maintain and operate a global network like eso. The copy pasting job comment from above will give me good laughs for the rest of the day.

piotreb17_ESO4 wrote: »

Reapor wrote: »

People would complain if maint was two weekly or monthly, so they cant win really.

According to your logic maintenance could be every day - because some people would, anyway, complain.

The problem with ESO maintenance is timing - for EU it is done in working/playing hours, and there is no information how much it would take.

I guarantee you there would be significantly less complaints if the maintenance would be rarer, in the late night hours and with a specified time-frame.

I doubt it all people do on this forum is moan lol.

eddymeivogelb16_ESO wrote: »

The ammount of time it takes is too much for a simple maintenance. They should fix their workflow...
They should have the things they have to do easily accesable for maintenance and patches ready. So it will just be a simple copy pasting job.

I worked in a Worldclass Datacenter for 21 years. what you speak of is vapor. Performance is not free.

Databases need to have Stats run and be reindexed for optimal paths to storage.(your data)
Firewalls need ports opened / closed during maintenance & Nat tables cleaned out.
SSL Ace networking devices need maintenance
Content Switches with VIP's (virtual IP addresses) need constant maintenance and are the flakiest technology know to man and can take hours to stabilize after failing over redundant partners and just rebooting them is a pain at times..
Large Core Routers - Patches, new ACL rules and maintenance.
Backend Unix or midrange AS400 systems need to be IPL'd (Initial program load/rebooted...cough) periodically to clean things out as well as have PTF (vendor Patches applied)
Enterprise Storage Frames EMC or other vendors - Always need expanded storage as an applications Storage needs grow. And somewhere, someone @Zos IT is laughing as no project ever provisions the storage amounts it actually needs lol.

Make no mistake an MMO is not some small server stack. It's a huge architecture separate by separate DMZ firewall zones that have to be managed with specific access rules, up to date patches to protect your credit card data from game systems, login servers, versus game (zone servers), and it's a complex balance. Maintenance takes hours, and certain parts have to come up in a certain order. Hours.

Neglect patching and maintenance combined with very poor choices made by people and expect to get hacked "Again". I say again as I truly believe nearly all companies have been hacked whether they knew it or not, but that's a separate Off topic conversation.

The word "Just" does not exist in the real world. And No I don't ever envision a game company running a (Mimix) type software and having a completely redundant archtecture top to bottom to flip over to for maintenance periods. Several components themselves need to be redundant in case of failure however but again that's beyond the scope of this post. It typically does not financially make sense to have half your architecture sitting idle at all times not being used especially if a considerable playerbase does not wish to pay for it.

Ok my free consulting gig is up. That will be $250 for the first hour

jwilkins66ub17_ESO wrote: »

eddymeivogelb16_ESO wrote: »

The ammount of time it takes is too much for a simple maintenance. They should fix their workflow...
They should have the things they have to do easily accesable for maintenance and patches ready. So it will just be a simple copy pasting job.

I worked in a Worldclass Datacenter for 21 years. what you speak of is vapor. Performance is not free.

Databases need to have Stats run and be reindexed for optimal paths to storage.(your data)
Firewalls need ports opened / closed during maintenance & Nat tables cleaned out.
SSL Ace networking devices need maintenance
Content Switches with VIP's (virtual IP addresses) need constant maintenance and are the flakiest technology know to man and can take hours to stabilize after failing over redundant partners and just rebooting them is a pain at times..
Large Core Routers - Patches, new ACL rules and maintenance.
Backend Unix or midrange AS400 systems need to be IPL'd (Initial program load/rebooted...cough) periodically to clean things out as well as have PTF (vendor Patches applied)
Enterprise Storage Frames EMC or other vendors - Always need expanded storage as an applications Storage needs grow. And somewhere, someone @Zos IT is laughing as no project ever provisions the storage amounts it actually needs lol.

Make no mistake an MMO is not some small server stack. It's a huge architecture separate by separate DMZ firewall zones that have to be managed with specific access rules, up to date patches to protect your credit card data from game systems, login servers, versus game (zone servers), and it's a complex balance. Maintenance takes hours, and certain parts have to come up in a certain order. Hours.

Neglect patching and maintenance combined with very poor choices made by people and expect to get hacked "Again". I say again as I truly believe nearly all companies have been hacked whether they knew it or not, but that's a separate Off topic conversation.

The word "Just" does not exist in the real world. And No I don't ever envision a game company running a (Mimix) type software and having a completely redundant archtecture top to bottom to flip over to for maintenance periods. Several components themselves need to be redundant in case of failure however but again that's beyond the scope of this post. It typically does not financially make sense to have half your architecture sitting idle at all times not being used especially if a considerable playerbase does not wish to pay for it.

Ok my free consulting gig is up. That will be $250 for the first hour

Ohh wow that's a lot more then I thought >.< Well I only got some expierance keeping a Flyff *cough* private*cough* server up. I only had to open the port ones and checked the firewall weekly and cleaning up database replace some files for updating. But that was on small scale xD No SSL,content switches and other stuff. Just the easy stuff on a single server.

Thank you for your consult! But ehh I don't have that money ;P

I'm more of a programmer but these things interest me! Maybe one day I make these things easier. Most likely not!

I have played mmo's since the 90's in the early days a company would bring down the sever anytime they had a hot fix ready, could be Friday night prime time, get a message servers coming down in 5 minutes for a hot fix. I have pretty much got used to it over he years, at least today they seem to let you know in advance there is going to be maintenance. It is what it is a necessary evil of mmo play, does not matter what time they do it, it is always someone's play time in the world.

jwilkins66ub17_ESO wrote: »

Databases need to have Stats run and be reindexed for optimal paths to storage.(your data)
Firewalls need ports opened / closed during maintenance & Nat tables cleaned out.
SSL Ace networking devices need maintenance
Content Switches with VIP's (virtual IP addresses) need constant maintenance and are the flakiest technology know to man and can take hours to stabilize after failing over redundant partners and just rebooting them is a pain at times..
Large Core Routers - Patches, new ACL rules and maintenance.
Backend Unix or midrange AS400 systems need to be IPL'd (Initial program load/rebooted...cough) periodically to clean things out as well as have PTF (vendor Patches applied)
Enterprise Storage Frames EMC or other vendors - Always need expanded storage as an applications Storage needs grow. And somewhere, someone @Zos IT is laughing as no project ever provisions the storage amounts it actually needs lol.


Ok my free consulting gig is up. That will be $250 for the first hour

God, I periodically have nightmares when I think about patching EMC firmware. Don't know about you.

Great post. I was planning on launch it out there but I'm too damn tired and I hate working for free too. Heh.