ESO plus has stopped working but it hasn't expired

BlueRecovery9 · June 2016

I Have restarted my xbox and re-logged twice, it now says that I am not a ESO plus member, it should renew in 2 days.

cambergang · June 2016

same getting really annoy now cant run vmsa for the weekly

Pepper8Jack · June 2016

Running into the same issue here

Xbox
ESO Plus renewed 6/10

Doesn't even appear under active effects anymore.
Have relogged and restarted the console seperately and issue is persisting.

TARAFRAKA · June 2016

Hey here's what worked for me since I could get no customer service from the game. Call Xbox and have them reverse your payment and then resubscribe to the membership while you're on the phone with them. That should work. I waited days to get it fixed through the game support and I got no help whatsoever so this ended up working for me. The phone number is 1 800 4 my Xbox.

SolarCat02 · June 2016

I am having this issue, too.

Eletheia · June 2016

This is a major issue...it seems that this is happening to all the members. Having Xbox reverse the payment and reissue does not work either. A representative from Zenimax has told me that it is a disconnect between ESO and Xbox, but it is happening to all members. Clearly, something has broken. This is my third day now, unable to access the DLCs, etc. It would not be so bad if Zenimax would actually acknowledge the problem and tell us what they are doing to fix it, and what they intend to do for all the members who have been majorly inconvenienced. Right now, with no messages on the game loading screen or on the home page acknowledging that there is a problem, I have to believe that they are oblivious as to the severity and magnitude of the problem, and think it is isolated to just a few individuals. As I said to the rep on the phone, it is not. Everyone I know who is an ESP plus member is showing as inactive. ALL of us. Zenimax, please at least acknowledge that you are aware of the problem and are trying to fix it. That would make me feel so much better, because right now I feel like I am fighting an uphill battle on my own, while clearly I am not because this issue is starting to light up the forums here.

SolarCat02 · June 2016

I put in a ticket last night and received this email this morning:

Greetings,
My name is Kathy with the ESO Customer Support Team and I'll be assisting you today.

I understand you are having an issue with your ESO+ cutting out on you. To clarify, you said this was only happening on one character? Is that still the case?

Please make sure that you reboot your console as you technically should have ESO+ through July 7th. We are currently investigating an issue with some players who has had their ESO+ turn off right now and we hope to have a resolution or find out what is going on soon. However, the first step you can try on your side is to turn your console all the way off and back on again, make sure you are signed into Xbox Gold/Account and then log into ESO and see if it returns.

Try again today and see if it has turned back on. You may also want to log onto the EU server to see if it appears on there instead of the NA server as well.

If you have any additional questions or concerns regarding this issue, please let us know and we'll be happy to help. Replying to this email will re-open the ticket, if it closes, and we will be back with you as soon as possible.

Regards,
Kathy
The Elder Scrolls Online Customer Support

PS: Please note that while I'm marking this ticket as solved, I recognize your issue may still persist, so please don't hesitate to reply if you do need further assistance!

So it seems they are aware of the issue? Mine is working again as of four hours ago. (I have a few more until I get off work and check myself, but my husband did a quick check so I could answer the ticket).

For the record, Kathy and Bradley from Customer Service deserve a raise. These two actually review tickets and answer us like people instead of just a copy paste of an unrelated keyword FAQ. Only two people who have ever truly even tried to resolve any of my tickets.

TARAFRAKA · June 2016

Hmph. Unfortunately that is literally copy and pasted version I got monday...and mine wasn't fixed until I call Microsoft.

newtinmpls · June 2016

TARAFRAKA wrote: »

Hmph. Unfortunately that is literally copy and pasted version I got monday...and mine wasn't fixed until I call Microsoft.

What did Microsoft do?

blakedingjan · June 2016

Yep unsubscribing and re subscribing seems to be the only way to fix it. Just don't subscribe while already subscribed. After that log in then log out and restart console. Only way to fix it unless everyone wants to wait for them to fix it

Jayne_Doe · June 2016

For the record, this has been an ongoing issue since console release! Once I switched to console on 6/9/15 from PC, I continued by ESO+ sub (I'd been subbed faithfully since early access on PC).

On more than one occasion, I lost access to my in-game character benefits AND all DLC. It seemed to correct itself in a day or two, but never through any help from customer support. Also, I did not receive my monthly crowns for three months straight. It seemed to be fixed for me after they said they fixed the issue (last November, if I recall). However, continued intermittent loss of my ESO+ benefits caused me to just unsub in February.

Until they actually resolve the issue, I'll remain unsubbed. Too much work to micromanage my crowns balance each month to be sure I received my monthly crowns, and I was tired of losing my ESO+ benefits.

So, this is nothing new, but it may be that it's affecting more and more people.

Balibe · June 2016

blakedingjan wrote: »

Yep unsubscribing and re subscribing seems to be the only way to fix it. Just don't subscribe while already subscribed. After that log in then log out and restart console. Only way to fix it unless everyone wants to wait for them to fix it

This is correct, do not subscribe again while currently subscribed. I did this and all it does is extend the renewal day another month. Microsoft needs to cancel and remove you current subscription before you can re-subscribe

greasedmonkey · July 2016

This just happened to me as well. Mine says renews 8/1/2016 as well. Happend while I was playing the game. Im trying to call Microsoft now... Says they have a lot of calls coming in at the moment.

AJ_1988 · July 2016

Try deleting save game data. Only from console tho. It will force a resync and usually fixes the problem

eggmaster4216 · July 2016

Mine renewed today and not only did it renew and take my money, but suddenly made my eso plus membership in active. Sent two tickets in just got an auto email back, no help

AJ_1988 · July 2016

Yeah totally screwed up. Usually the fixes work for me but this time it's not. Renewed today but won't get charged for another 2 weeks for somereason but it is active just not showing up in game. Can't even get hold of Xbox support to cancel it.

Nomad79 · July 2016

I had the same problem starting last night. ESO customer support actually told me to call Microsoft and have them reverse the charges and resubscribe. Definitely call though. I don't think text chat is equipped to handle the issue. They were very courteous but couldn't really do much for me.

AJ_1988 · July 2016

Calling would cost me a fortune

FrozenNord · July 2016

I am having this problem too. I got my email that it successfully renewed, but the benefits are gone. I'm not getting the percentage bonuses, I can't add things to my crafting bag, I didn't get crowns. Also for some reason, for the last two months my payment date is severely out of sync with my renewal date. 24 days out of sync in fact. Can I fix that somehow and move my payment date back to my regular renewal date without having to unsubscribe and wait a month for it to be fresh again?

meekeycee · July 2016

Yep I'm in the same boat no Dlc for 2 days sent in 2 tickets just got the auto reply. This is frustrating as hell contacted Microsoft but still having the same issues

AJ_1988 · July 2016

When they fix the issues assuming it's been identified I move to propose for compensation. Nothing major. Maybe a few extra crowns, or some crafting mats. Maybe a free month of ESO plus. I'll even settle for an apology.

Smitch_59 · July 2016

Same thing is happening to me. I subscribed to ESO+ on June 2 mainly to get the crafting bag. Last night I noticed that materials weren't going into the crafting bag. Same thing this morning, which is when I noticed I am no longer getting the XP and inspiration bonus for ESO+. I just submitted a help request. This is very annoying...

meekeycee · July 2016

This morning I went on Xbox live chat to try to remedy this here's what happened. They cancelled my subscription & refunded me this months subs and said for me to subscribe again via my Xbox but guess what I'm unable to do just keep getting error codes, so I'm unable to do little things like my writs but most of all I miss the crafting bag I'll keep trying till I'm successful

MCDEVILDAWG · July 2016

Same issue today also subscription renewal is sporadic, had one on 1st the 15th next month and sometimes tax added on. Anyone else?

FrozenNord · July 2016

I tried everything on the support site that was suggested for this issue and none of it worked. I sent in a ticket for it. I haven't gotten a response yet. And I already directly tried to contact Xbox support and I couldn't connect. I kept getting Secure Connection Failed" errors whenever I tried. On all my web browsers, even tried restarting my computer twice. Turning off my firewalls, lowering my security settings. Everything I could think of. No joy. I am very tech-savvy and usually am the one helping my friends solve tech problems... so... yeah. Since that's what ZoS support is probably going to tell me to do anyway, I'm just all around screwed. I can't get it fixed.