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My Mail Address No Longer Exist

Goratesque
Goratesque
✭✭✭✭
At this very moment I'm trying to contact your support to solve my problem for the last one week! My website's domain has expired so I can't login my mail address for my ESO account and I need to change it! Since the 16th of June I'm trying to prove you that I'm the owner of the account. But your support is very slow to respond.

They're always sending couple of same responds saying "The information you provided does not match your account." And then he wants more information and I provide them. After a couple of days with creepy silence, another customer support guy shows up and says "Hey my name is BlaBla! Are you trying to activate product code? If so here's what you have to do..." NO! I'm trying to get your help to change my mail address for Arkay's sake!

I can login and play the game but I can't login the website of ESO because of verification mail. And I need to login your website to buy ESO Plus, Crowns etc. I don't want to wait for another week, please solve my problem.

My Recent Ticket: # 160621-002520
Edited by Goratesque on June 23, 2016 4:41PM
My Guilds:
PC/EU - EP | Skyrim Lejyonu | GM
PC/EU - DC | Black Horse Courier | GM
PC/EU - EP | Siyah Atlı Kurye | GM
PC/EU - DC | Imperial Trading Company
PC/EU - EP | Unlimited Undaunted
My Characters:
Daggerfall Covenant
[^]Master Arctus | DD - Magicka Nightblade (Breton, Battlemage of the Empire)
Khaled al-Bergama | Tank - Health Dragonknight (Redguard, Forebear)
Brother Marcel | Healer - Magicka Templar (Breton, Monk)
Lucius Detritus | Tank - Health Necromancer (Imperial, Colovian)
Sir Armand Dubois | Tank - Health Templar (Breton, Knight)
Akhenatosh | DD - Stamina Templar (Imperial, Nibenese)
Shrek Xl | Tank - Health Arcanist (Orc, Swamp Ogre)
Selena Tharn | DD - Magicka Necromancer (Breton, Vampire)

Ebonheart Pact
Goras Dagoth | DD - Magicka Dragonknight (Dunmer, Sixth House)
Ada'Soom Dir-Kamal | Tank - Health Warden (Nord, Undead Kamal)
Never-Gives-Up | Tank - Health Nightblade (Argonian, Shadowscale)
Uruk gro-Mauloch | Tank - Health Dragonknight (Mountain Orc of Skyrim)
Freydis Iron-Shield | Tank - Health Sorcerer (Nord, Champion)
*Kelvedkaal | DD - Stamina Arcanist (Nord, Dragon Priest)

Aldmeri Dominion
Robin of Valenwood | DD - Stamina Nightblade (Imperial, Strident)
Tihullu | Healer - Stamina Warden (Bosmer, Druid)
*Rilis Xll of Firsthold | DD - Stamina Sorcerer (Altmer, Lich High Kinlord)
Dark Kinlord Sauron | DD - Stamina Sorcerer (Dunmer, Xivkyn Dreadguard)
Prince Taka | DD - Hybrid Templar (Khajiit, Two-Moons Warrior Priest)

[^]This is my Main character overall.
*This is my Primary character in that Alliance.
My Primary Residence: Strident Springs Demesne (Arenthia, Reaper's March)
  • ZOS_DaryaK
    ZOS_DaryaK
    admin
    Please check your email for a reply from our customer support team, it was sent to both email accounts. :)
    The Elder Scrolls Online: Tamriel Unlimited - ZeniMax Online Studios
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  • Goratesque
    Goratesque
    ✭✭✭✭
    Finally a result! I wish I wrote here before. Thank you so much!
    My Guilds:
    PC/EU - EP | Skyrim Lejyonu | GM
    PC/EU - DC | Black Horse Courier | GM
    PC/EU - EP | Siyah Atlı Kurye | GM
    PC/EU - DC | Imperial Trading Company
    PC/EU - EP | Unlimited Undaunted
    My Characters:
    Daggerfall Covenant
    [^]Master Arctus | DD - Magicka Nightblade (Breton, Battlemage of the Empire)
    Khaled al-Bergama | Tank - Health Dragonknight (Redguard, Forebear)
    Brother Marcel | Healer - Magicka Templar (Breton, Monk)
    Lucius Detritus | Tank - Health Necromancer (Imperial, Colovian)
    Sir Armand Dubois | Tank - Health Templar (Breton, Knight)
    Akhenatosh | DD - Stamina Templar (Imperial, Nibenese)
    Shrek Xl | Tank - Health Arcanist (Orc, Swamp Ogre)
    Selena Tharn | DD - Magicka Necromancer (Breton, Vampire)

    Ebonheart Pact
    Goras Dagoth | DD - Magicka Dragonknight (Dunmer, Sixth House)
    Ada'Soom Dir-Kamal | Tank - Health Warden (Nord, Undead Kamal)
    Never-Gives-Up | Tank - Health Nightblade (Argonian, Shadowscale)
    Uruk gro-Mauloch | Tank - Health Dragonknight (Mountain Orc of Skyrim)
    Freydis Iron-Shield | Tank - Health Sorcerer (Nord, Champion)
    *Kelvedkaal | DD - Stamina Arcanist (Nord, Dragon Priest)

    Aldmeri Dominion
    Robin of Valenwood | DD - Stamina Nightblade (Imperial, Strident)
    Tihullu | Healer - Stamina Warden (Bosmer, Druid)
    *Rilis Xll of Firsthold | DD - Stamina Sorcerer (Altmer, Lich High Kinlord)
    Dark Kinlord Sauron | DD - Stamina Sorcerer (Dunmer, Xivkyn Dreadguard)
    Prince Taka | DD - Hybrid Templar (Khajiit, Two-Moons Warrior Priest)

    [^]This is my Main character overall.
    *This is my Primary character in that Alliance.
    My Primary Residence: Strident Springs Demesne (Arenthia, Reaper's March)
  • Goratesque
    Goratesque
    ✭✭✭✭
    Sorry for repost but I have another issue. I've tried to login my account at help.elderscrollsonline.com bu I'm getting "Authentication Error" which I shouldn't. My UserID and Password is correct yet I've tried to change my password but I can't login to Support. Here's the screenshot:
    ltasnkpsetml.jpg


    My mail address has changed so I can login at account.elderscrollsonline.com thanks to you! Could you please help me with that? Oh and I want to login my account through Support because I want to change the name of guild I lead as:
    Current Guildname: Akaslanlar
    New Guildname: Gold Coast Company

    I hope you also change my guildname before someone else look at this post and use it for himself :smiley:.
    Edited by Goratesque on June 23, 2016 5:25PM
    My Guilds:
    PC/EU - EP | Skyrim Lejyonu | GM
    PC/EU - DC | Black Horse Courier | GM
    PC/EU - EP | Siyah Atlı Kurye | GM
    PC/EU - DC | Imperial Trading Company
    PC/EU - EP | Unlimited Undaunted
    My Characters:
    Daggerfall Covenant
    [^]Master Arctus | DD - Magicka Nightblade (Breton, Battlemage of the Empire)
    Khaled al-Bergama | Tank - Health Dragonknight (Redguard, Forebear)
    Brother Marcel | Healer - Magicka Templar (Breton, Monk)
    Lucius Detritus | Tank - Health Necromancer (Imperial, Colovian)
    Sir Armand Dubois | Tank - Health Templar (Breton, Knight)
    Akhenatosh | DD - Stamina Templar (Imperial, Nibenese)
    Shrek Xl | Tank - Health Arcanist (Orc, Swamp Ogre)
    Selena Tharn | DD - Magicka Necromancer (Breton, Vampire)

    Ebonheart Pact
    Goras Dagoth | DD - Magicka Dragonknight (Dunmer, Sixth House)
    Ada'Soom Dir-Kamal | Tank - Health Warden (Nord, Undead Kamal)
    Never-Gives-Up | Tank - Health Nightblade (Argonian, Shadowscale)
    Uruk gro-Mauloch | Tank - Health Dragonknight (Mountain Orc of Skyrim)
    Freydis Iron-Shield | Tank - Health Sorcerer (Nord, Champion)
    *Kelvedkaal | DD - Stamina Arcanist (Nord, Dragon Priest)

    Aldmeri Dominion
    Robin of Valenwood | DD - Stamina Nightblade (Imperial, Strident)
    Tihullu | Healer - Stamina Warden (Bosmer, Druid)
    *Rilis Xll of Firsthold | DD - Stamina Sorcerer (Altmer, Lich High Kinlord)
    Dark Kinlord Sauron | DD - Stamina Sorcerer (Dunmer, Xivkyn Dreadguard)
    Prince Taka | DD - Hybrid Templar (Khajiit, Two-Moons Warrior Priest)

    [^]This is my Main character overall.
    *This is my Primary character in that Alliance.
    My Primary Residence: Strident Springs Demesne (Arenthia, Reaper's March)
  • Goratesque
    Goratesque
    ✭✭✭✭
    I've recovered my pc -- and all data with the browser of course -- and still got that error. Is there anyone from your support to help me? I wrote everything into the mail: Question Reference # 160621-002520
    My Guilds:
    PC/EU - EP | Skyrim Lejyonu | GM
    PC/EU - DC | Black Horse Courier | GM
    PC/EU - EP | Siyah Atlı Kurye | GM
    PC/EU - DC | Imperial Trading Company
    PC/EU - EP | Unlimited Undaunted
    My Characters:
    Daggerfall Covenant
    [^]Master Arctus | DD - Magicka Nightblade (Breton, Battlemage of the Empire)
    Khaled al-Bergama | Tank - Health Dragonknight (Redguard, Forebear)
    Brother Marcel | Healer - Magicka Templar (Breton, Monk)
    Lucius Detritus | Tank - Health Necromancer (Imperial, Colovian)
    Sir Armand Dubois | Tank - Health Templar (Breton, Knight)
    Akhenatosh | DD - Stamina Templar (Imperial, Nibenese)
    Shrek Xl | Tank - Health Arcanist (Orc, Swamp Ogre)
    Selena Tharn | DD - Magicka Necromancer (Breton, Vampire)

    Ebonheart Pact
    Goras Dagoth | DD - Magicka Dragonknight (Dunmer, Sixth House)
    Ada'Soom Dir-Kamal | Tank - Health Warden (Nord, Undead Kamal)
    Never-Gives-Up | Tank - Health Nightblade (Argonian, Shadowscale)
    Uruk gro-Mauloch | Tank - Health Dragonknight (Mountain Orc of Skyrim)
    Freydis Iron-Shield | Tank - Health Sorcerer (Nord, Champion)
    *Kelvedkaal | DD - Stamina Arcanist (Nord, Dragon Priest)

    Aldmeri Dominion
    Robin of Valenwood | DD - Stamina Nightblade (Imperial, Strident)
    Tihullu | Healer - Stamina Warden (Bosmer, Druid)
    *Rilis Xll of Firsthold | DD - Stamina Sorcerer (Altmer, Lich High Kinlord)
    Dark Kinlord Sauron | DD - Stamina Sorcerer (Dunmer, Xivkyn Dreadguard)
    Prince Taka | DD - Hybrid Templar (Khajiit, Two-Moons Warrior Priest)

    [^]This is my Main character overall.
    *This is my Primary character in that Alliance.
    My Primary Residence: Strident Springs Demesne (Arenthia, Reaper's March)
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