Due to weak response from support center I was asked by @AceEchelon if I can link his post as he has no forum access.

Below is his post:

"I am posting this thanks to my friend Baragorath. For over month i am asking ZOS to send me correct Acces Code into my maibox which I can not receive. After reinstalling windows, I can not login to game or my account , because i dont receive it on my email.

I was typing several tickets, explaining the problem to support - without success.Problem is i get support responses on my registered email, but no damn acces code, your auto-sender or whatever it is decided to not send me emails with such code.

Support received all info regarding my account, was updating all info about my account, secret question even activation of the game first code. I even suggested to change my email - and i get response: "information you provided us with previously does not match our records". I am asking to receive activation access code so I will be able to login into the game.

Its first time i have such issue, and its a shame that i need to type several tickets, in same problem, getting all the time auto response. I am typing from my registered email and I expect normal solving of my problem. All what I receive is survey request if I am happy from help of support.

I paid for this game and thanks to this idiotic issue i am unable to play game or to buy new DLC pack. I still have hope that someone from management level read this and would be able to solve this issue for me within few days not weeks or months"


His last ticket number is as follow: QUESTION REFERENCE # 160405-001149


Hope after 22 days he will be able to finally log into the game.......