ZOS_GinaBruno wrote: »Thanks for the confirmations, all. At this point, what we'd ask you to do is submit a ticket to Customer Support if you are on the PC EU megaserver and are unable to log in/stay logged in. Please also include the approximate date that you started having this issue.
After the ticket is submitted, go ahead and post your ticket number here, and we'll make sure you get the help you need. Thanks in advance!
ZOS_GinaBruno wrote: »Thanks for the confirmations, all. At this point, what we'd ask you to do is submit a ticket to Customer Support if you are on the PC EU megaserver and are unable to log in/stay logged in. Please also include the approximate date that you started having this issue.
After the ticket is submitted, go ahead and post your ticket number here, and we'll make sure you get the help you need. Thanks in advance!
navigante.annalisab16_ESO wrote: »Hello,
did you guys use some software like "Advanced system care" because i read that it can cause conflict in registry and dns.
I did this:
I did system restore first in the time i was sure game was working but it fail...so i did system recovery and i didn't install the software up and now game work
This happend in my husband's computer too and in this way we solved the problem for login screen.
Hope this may help some of you.
Cya in game
ZOS_GinaBruno wrote: »Are you guys getting any sort of error message? Also, are you on NA or EU?
ZOS_GinaBruno wrote: »Ok guys, here's the deal:
Over the weekend, all European megaservers were targeted under a Distributed Denial of Service (DDoS) attack which lead to poor in-game performance and disconnections. In response to this, we activated a mitigation system to fight off the attack and allow players to log in again. While this system enabled the majority of our players to get back into the game, there was a side effect to the traffic flow which resulted in a few PC players being unable to log in until we turn off the mitigation due to variations in PC hardware.
We apologize for the inconvenience this has caused, and appreciate your patience.
ZOS_GinaBruno wrote: »Could you guys please try logging in again, and let us know if you're still running into trouble?
ZOS_GinaBruno wrote: »Thanks for the confirmations, all. At this point, what we'd ask you to do is submit a ticket to Customer Support if you are on the PC EU megaserver and are unable to log in/stay logged in. Please also include the approximate date that you started having this issue.
After the ticket is submitted, go ahead and post your ticket number here, and we'll make sure you get the help you need. Thanks in advance!
Guys just to let you know this issues for login like when you login and after 2-3 send you back again to login screen is not issue from game or from internet connection.This is issue from software that most ppl use
in my case and in case of my wife was Advanced system care that was make problems
Me and my wife we had same problem on 2 pc and we was sending tickets for support,we no get help
we was checking our internet and all was ok.
Yesterday i find what was make us problem and that was advanced system care
This is how i find
I use windows 10 and i do system recovery i run eso and was working,
After few min i install advanced system care and i restart pc and boom eso no working,i got same issues like before i login in game after 2 second send me back again to login screen
So what i did i use system restore to back before when i no have installed advanced system care and now again eso working.
After i do same on pc from my wife and she can now play too.
In short way to do this you can use system restore and check if you can back pc on time when you no have installed advanced system care or you can use windows recovery or fresh system.
That is all and i hope this will help someone
Guys just to let you know this issues for login like when you login and after 2-3 send you back again to login screen is not issue from game or from internet connection.This is issue from software that most ppl use
in my case and in case of my wife was Advanced system care that was make problems
Me and my wife we had same problem on 2 pc and we was sending tickets for support,we no get help
we was checking our internet and all was ok.
Yesterday i find what was make us problem and that was advanced system care
This is how i find
I use windows 10 and i do system recovery i run eso and was working,
After few min i install advanced system care and i restart pc and boom eso no working,i got same issues like before i login in game after 2 second send me back again to login screen
So what i did i use system restore to back before when i no have installed advanced system care and now again eso working.
After i do same on pc from my wife and she can now play too.
In short way to do this you can use system restore and check if you can back pc on time when you no have installed advanced system care or you can use windows recovery or fresh system.
That is all and i hope this will help someone
ZOS_GinaBruno wrote: »Could you guys please try logging in again, and let us know if you're still running into trouble?
ZOS_GinaBruno wrote: »Are you guys getting any sort of error message? Also, are you on NA or EU?
ZOS_GinaBruno wrote: »Thanks for the confirmations, all. At this point, what we'd ask you to do is submit a ticket to Customer Support if you are on the PC EU megaserver and are unable to log in/stay logged in. Please also include the approximate date that you started having this issue.
After the ticket is submitted, go ahead and post your ticket number here, and we'll make sure you get the help you need. Thanks in advance!