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I have been trying for weeks to buy crowns

Bfish22090
Bfish22090
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I log into my account on ESO through the website.
Go to the page to buy crowns and it redirects me to the steam page
Then it displays an error "unable to process your request something went wrong"

I search for it on steam and cannot find the crown packs so what am I supposed to do?

Also the reason why I'm trying to buy crowns is I previously spent 5k crowns to increase mount speed

There were rollbacks and the crowns I spent did not increase my riding speed, but were removed from my account.

Who do I have to contact to solve both of these issues because they're very aggravating?

@ZOS_GinaBruno
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