Someone has changed my support password?!

MortenOSlash · October 2015

Suddenly, yesterday when I wanted to log on to help.elderscrollsonline.com to check status on one of my bug reports I get the message "Authentication Error. UserID and/or password was incorrect.".

I never leave any of my accounts logged on for others to tamper with when I leave computers, so I started to wonder if I just remembered wrong and had used another password there. Naturally I tried to run the password recovery to change it to another password I know I would remember for the site. The recovery was fine with the password, except it would not permit me to use my preferred password. It warned me that I can not re-use a former password. In other words, I had already used the password there before.

I left it at that for now, as the only implication possible was that an unauthorised change of password is done, and I have in my 26 years of Internet use experienced anything like it.

Has my password been changed by ZOS? If so, why?
Can ZOS find anything about it from log files?
Should I change all my ESO related passwords, just to be sure?

Artemisshrikes · October 2015

MortenOSlash · October 2015

Funny enough. My account password was not changed. I thought the account password and help password were the same?

Artemisshrikes · October 2015

MortenOSlash wrote: »

Funny enough. My account password was not changed. I thought the account password and help password were the same?

arnt they? I thought they were

Reznique · October 2015

Ask your parents?

Artemisshrikes · October 2015

OLIVI3R wrote: »

Ask your parents?

hahaha

MortenOSlash · October 2015

Artemisshrikes wrote: »

MortenOSlash wrote: »

Funny enough. My account password was not changed. I thought the account password and help password were the same?

arnt they? I thought they were

Seems they are the same. As I used the lost password functionality on the support pages, I just realised I had also changed my account password.

The new account password works like a dream (and is a better one than the previous too, I think), but I still get the same error message from the support pages when I try to use it there.

Short story, my account password does not work on the support pages.

MortenOSlash · October 2015

OLIVI3R wrote: »

Ask your parents?

My old parents are,
a. living a couple of hours drive from me,
b. on holiday in the Canary Islands this week,
so it might not be a very easy option.

Further, it is usually me helping them, so I am not sure how it would help me.

MortenOSlash · October 2015

.... so, how then, do I access my list of reported bugs on the support section?

ZOS_MollyH · October 2015

Hi @MortenOSlash !

For assistance with recovering any account information please submit a ticket here https://help.elderscrollsonline.com/app/ask

You should be able to request assistance without needing to log into the support page.

Thanks!

MortenOSlash · October 2015

ZOS_MollyH wrote: »

For assistance with recovering any account information please submit a ticket here https://help.elderscrollsonline.com/app/ask

Done!

Thank you, @ZOS_MollyH !

MortenOSlash · October 2015

The answer came quickly. (Been in my mailbox for a good hour already)

I quote:

Thank you for your patience as we get back to you. We are aware that there is an issue with logging into the support part of the website at https://help.elderscrollsonline.com/app/utils/login.

This has been sent onwards to be fixed and we hope to have it resolved shortly. Meanwhile, if you have any issues, feel free to use the "Email" button off the home support page here: https://help.elderscrollsonline.com/app/home.

If you have any other questions or concerns, please let me know and I do my best to help!

So, a know problem and fix under way.

Enodoc · October 2015

MortenOSlash wrote: »

The answer came quickly. (Been in my mailbox for a good hour already)

I quote:

Thank you for your patience as we get back to you. We are aware that there is an issue with logging into the support part of the website at https://help.elderscrollsonline.com/app/utils/login.

This has been sent onwards to be fixed and we hope to have it resolved shortly. Meanwhile, if you have any issues, feel free to use the "Email" button off the home support page here: https://help.elderscrollsonline.com/app/home.

If you have any other questions or concerns, please let me know and I do my best to help!

So, a know problem and fix under way.

I didn't even know the Support section had a Login area. But mine's not working either, and I can log in fine to the Account pages.

Zaldan · October 2015

MortenOSlash wrote: »

The answer came quickly. (Been in my mailbox for a good hour already)

I quote:

Thank you for your patience as we get back to you. We are aware that there is an issue with logging into the support part of the website at https://help.elderscrollsonline.com/app/utils/login.

This has been sent onwards to be fixed and we hope to have it resolved shortly. Meanwhile, if you have any issues, feel free to use the "Email" button off the home support page here: https://help.elderscrollsonline.com/app/home.

If you have any other questions or concerns, please let me know and I do my best to help!

So, a know problem and fix under way.

LOL good luck with that, seriously good luck as you're gonna need it