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the insane process of cancelling your ESO+ membership on xbox one
Most...if not all games that have a subscription model for customers, have an easy way of cancelling your account if you so wish.
This is not the case for Elder Scrolls Online on Xbox One.
There is zero ways to cancel your account from the actual xbox. You cant do it in game. It doesnt even MENTION it in game. No help topics, nothing. I find that absolutely ludicrous for anyone who doesnt have a computer.
You can try to pull up the "subscriptions" tab under the xbox one settings menu, but there is nothing there either to cancel it. It just shows you the details behind the actual sub.
So any disgruntled person would say hey....its a pain, but let me go log into the ESO website and get it cancelled that way.
NOPE. You cant even cancel your sub on THE OFFICIAL GAME SITE. It tells you to go to the Xbox support page.
WHICH HAS NOTHING AT ALL LISTED ANYWHERE ABOUT HOW TO CANCEL YOUR SUBSCRIPTION.
After a day of figuring this out, it was too late. I got charged for another month today. Another month that I wont even play.
Xbox support says they cant refund the charge since it was an automatic charge, they could only stop future payments.
To say I have been disappointed in the lack of customer service I have received so far from ZoS is an understatement...this is the final nail in the coffin. Officially done with this game.
This is not the case for Elder Scrolls Online on Xbox One.
There is zero ways to cancel your account from the actual xbox. You cant do it in game. It doesnt even MENTION it in game. No help topics, nothing. I find that absolutely ludicrous for anyone who doesnt have a computer.
You can try to pull up the "subscriptions" tab under the xbox one settings menu, but there is nothing there either to cancel it. It just shows you the details behind the actual sub.
So any disgruntled person would say hey....its a pain, but let me go log into the ESO website and get it cancelled that way.
NOPE. You cant even cancel your sub on THE OFFICIAL GAME SITE. It tells you to go to the Xbox support page.
WHICH HAS NOTHING AT ALL LISTED ANYWHERE ABOUT HOW TO CANCEL YOUR SUBSCRIPTION.
After a day of figuring this out, it was too late. I got charged for another month today. Another month that I wont even play.
Xbox support says they cant refund the charge since it was an automatic charge, they could only stop future payments.
To say I have been disappointed in the lack of customer service I have received so far from ZoS is an understatement...this is the final nail in the coffin. Officially done with this game.
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Personofsecrets✭✭✭✭✭
✭✭✭Pewpewcannon wrote: »Most...if not all games that have a subscription model for customers, have an easy way of cancelling your account if you so wish.
This is not the case for Elder Scrolls Online on Xbox One.
There is zero ways to cancel your account from the actual xbox. You cant do it in game. It doesnt even MENTION it in game. No help topics, nothing. I find that absolutely ludicrous for anyone who doesnt have a computer.
You can try to pull up the "subscriptions" tab under the xbox one settings menu, but there is nothing there either to cancel it. It just shows you the details behind the actual sub.
So any disgruntled person would say hey....its a pain, but let me go log into the ESO website and get it cancelled that way.
NOPE. You cant even cancel your sub on THE OFFICIAL GAME SITE. It tells you to go to the Xbox support page.
WHICH HAS NOTHING AT ALL LISTED ANYWHERE ABOUT HOW TO CANCEL YOUR SUBSCRIPTION.
After a day of figuring this out, it was too late. I got charged for another month today. Another month that I wont even play.
Xbox support says they cant refund the charge since it was an automatic charge, they could only stop future payments.
To say I have been disappointed in the lack of customer service I have received so far from ZoS is an understatement...this is the final nail in the coffin. Officially done with this game.
Sorry Pewpewcannon. A number of us on the forums have pointed out frustrations with customer service, but nothing seems to get better. I hope you enjoy your next game.Rest in Peace:
The Dragonknight
2014-2025
This commemoration is for the class that has constantly been plundered and dismantled by designers for no obvious reason while other classes continue to have coherent skill lines and feel both powerful and cool.0 -
Alucardo✭✭✭✭✭
✭✭✭✭✭Pewpewcannon wrote: »I find that absolutely ludicrous for anyone who doesnt have a computer.
I find it ludicrous that it's the 21st century and they don't own a computer.1 -
Pewpewcannon wrote: »I find that absolutely ludicrous for anyone who doesnt have a computer.
I find it ludicrous that it's the 21st century and they don't own a computer.
Very true.
But there are plenty of people who play this game on console bc they dont have a computer. (younger crowd etc)
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BuggeX✭✭✭✭✭
✭isnt it that you buy the Membership from MS and cancell the Sub from them, and not directly from Zos?
so blame on X1 Forums#makemagickadkgreataigan
#givemeaexecute
#ineedheal
#betterhotfixgrindspots0 -
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PinoZino✭✭✭✭Pewpewcannon wrote: »
Very true.
But there are plenty of people who play this game on console bc they dont have a computer. (younger crowd etc)
On the consoles you can use a browser too. You can even connect a regular keyboard.
It took me a few seconds to find out how to cancel an ESO+ membership on xbox.
I used Google. You should try it too.
But indeed Microsoft and/or BSA should make it more clear how to cancel your membership.
Edited by PinoZino on September 23, 2015 7:51AMFounder of Tradelodge, a trade guild operating on the European Megaserver for Playstation®4.
Visit our website: http://tradelodge.blogspot.com/0 -
andreasv✭✭✭✭✭Pewpewcannon wrote: »Pewpewcannon wrote: »I find that absolutely ludicrous for anyone who doesnt have a computer.
I find it ludicrous that it's the 21st century and they don't own a computer.
Very true.
But there are plenty of people who play this game on console bc they dont have a computer. (younger crowd etc)
Xbox one has Internet Explorer, right?0 -
Pewpewcannon wrote: »
Very true.
But there are plenty of people who play this game on console bc they dont have a computer. (younger crowd etc)
On the consoles you can use a browser too. You can even connect a regular keyboard.
It took me a few seconds to find out how to cancel an ESO+ membership on xbox.
I used Google. You should try it too.
But indeed Microsoft and/or BSA should make it more clear how to cancel your membership.
i used google as well. There was nothing on the front page that showed anything on how to cancel it. Which led me to the ESO support page.
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BuggeX✭✭✭✭✭
✭Pewpewcannon wrote: »Pewpewcannon wrote: »I find that absolutely ludicrous for anyone who doesnt have a computer.
I find it ludicrous that it's the 21st century and they don't own a computer.
Very true.
But there are plenty of people who play this game on console bc they dont have a computer. (younger crowd etc)
Xbox one has Internet Explorer, right?
Well think its MS Egde, or some form about thisEdited by BuggeX on September 23, 2015 7:49AM#makemagickadkgreataigan
#givemeaexecute
#ineedheal
#betterhotfixgrindspots0 -
BuggeX✭✭✭✭✭
✭https://www.reddit.com/r/elderscrollsonline/comments/397pgv/how_to_cancel_eso_plus_on_xbox_one/
check this out.
first link will say you have to go to https://account.microsoft.com/services to cancelle eso+
and this is wath i meant, blame MS on X1 Forum not Zos.Edited by BuggeX on September 23, 2015 7:52AM#makemagickadkgreataigan
#givemeaexecute
#ineedheal
#betterhotfixgrindspots0 -
delushin✭✭✭On PS4 I dont think its an automatic sub? I have just been buying a new one or extending every now and then. Hope tht doesnt mean they been taking money and not adding time?Raven Guard - PS4 [PvE/PvP] NA Server - Daggerfall Convenant
#1 AUS/NZ Guild - http://ravenguardclan.com/
http://www.twitch.tv/delushin0 -
PinoZino✭✭✭✭Pewpewcannon wrote: »Pewpewcannon wrote: »
Very true.
But there are plenty of people who play this game on console bc they dont have a computer. (younger crowd etc)
On the consoles you can use a browser too. You can even connect a regular keyboard.
It took me a few seconds to find out how to cancel an ESO+ membership on xbox.
I used Google. You should try it too.
But indeed Microsoft and/or BSA should make it more clear how to cancel your membership.
i used google as well. There was nothing on the front page that showed anything on how to cancel it. Which led me to the ESO support page.
Then you used the wrong search words.
Try this link:
http://lmgtfy.com/?q=cancel+ESO+plus+membership+xbox+oneEdited by PinoZino on September 23, 2015 7:53AMFounder of Tradelodge, a trade guild operating on the European Megaserver for Playstation®4.
Visit our website: http://tradelodge.blogspot.com/0 -
i didnt know it had IE. Interesting. Also didnt know you could hook up a keyboard. Also very interesting. Thanks for the info guys.
Anyway. 15 bucks is 15 bucks. Im not sweating that. But its all of these little things that add up that just make me go...."wtf? Is this really a gaming company?"
Some of the stuff I've seen is just mind boggling.0 -
Pewpewcannon wrote: »Pewpewcannon wrote: »
Very true.
But there are plenty of people who play this game on console bc they dont have a computer. (younger crowd etc)
On the consoles you can use a browser too. You can even connect a regular keyboard.
It took me a few seconds to find out how to cancel an ESO+ membership on xbox.
I used Google. You should try it too.
But indeed Microsoft and/or BSA should make it more clear how to cancel your membership.
i used google as well. There was nothing on the front page that showed anything on how to cancel it. Which led me to the ESO support page.
Then you used the wrong search words.
Try this link:
http://lmgtfy.com/?q=cancel+ESO+plus+membership+xbox+one
good point. I just typed cancel eso subscription. Ill take the derp on that one.
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PinoZino✭✭✭✭Pewpewcannon wrote: »
good point. I just typed cancel eso subscription. Ill take the derp on that one.
You're welcome, mate
If you have trouble by using the right search words, pretend the search engine is a human and ask mister Google:
"How do I cancel my ESO+ membership on xbox one?"
Works like a charm.
Founder of Tradelodge, a trade guild operating on the European Megaserver for Playstation®4.
Visit our website: http://tradelodge.blogspot.com/0 -
Alucardo✭✭✭✭✭
✭✭✭✭✭Pewpewcannon wrote: »Very true.
But there are plenty of people who play this game on console bc they dont have a computer. (younger crowd etc)
They generally have a computer, just not one powerful enough for gaming. But seriously, you could probably cancel your subscription from any computer, smart phone, friends computer, library, school/uni, work.. Like, if you don't have access to a PC you're probably Amish or something0 -
ZOS_Brett✭✭✭We understand and respect that sometimes people will leave The Elder Scrolls Online: Tamriel Unlimited community. Pewpewcannon, we thank you for taking the time to share your feedback with us and we wish you the very best. We're closing this thread now per our Code of Conduct policy on quitting/goodbye threads.0
This discussion has been closed.