Maintenance for the week of June 17:
• PC/Mac: NA and EU megaservers for patch maintenance – June 17, 4:00AM EDT (8:00 UTC) – 8:00AM EDT (12:00 UTC)
• ESO Store and Account System for maintenance – June 17, 10:00AM EDT (14:00 UTC) – 12:00PM EDT (16:00 UTC)
• Xbox One: NA and EU megaservers for patch maintenance – June 19, 6:00AM EDT (10:00 UTC) – 10:00AM EDT (14:00 UTC)
• PlayStation®4: NA and EU megaservers for patch maintenance – June 19, 6:00AM EDT (10:00 UTC) – 12:00PM EDT (16:00 UTC)

I have a negative Crown balance -18550

Spiderg1rl
Spiderg1rl
✭✭✭
I don't understand what's going on I've reported my crowns being missing with my ESO+ and received an email yesterday saying "we have added in your missing crowns to your account in the amount of 1500 for the month of August You will find these on your next login."

Instead of having around 3-4,000 crowns as I should have I have a negative number and I just don't get it.

I would really appreciate ZOS's help here as that looks like every crown I've ever had has gone negative which is not funny.

[img]<a data-flickr-embed="true" href="https://www.flickr.com/photos/mk79uk/21321295210/in/dateposted/"; title="ESO -Crowns"><img src="https://farm6.staticflickr.com/5816/21321295210_e6f115fe2c_z.jpg"; width="640" height="360" alt="ESO -Crowns"></a><script async src="//embedr.flickr.com/assets/client-code.js" charset="utf-8"></script>[/img]

  • Spiderg1rl
    Spiderg1rl
    ✭✭✭
    <a data-flickr-embed="true" href="https://www.flickr.com/photos/mk79uk/21321295210/in/dateposted/"; title="ESO -Crowns"><img src="https://farm6.staticflickr.com/5816/21321295210_e6f115fe2c_z.jpg"; width="640" height="360" alt="ESO -Crowns"></a><script async src="//embedr.flickr.com/assets/client-code.js" charset="utf-8"></script>
  • Spiderg1rl
    Spiderg1rl
    ✭✭✭
    I can't seem to add the picture but it's there

    I've tried calling the number I rang them on last week to get this fast tracked and they aren't even open till 1pm GMT when it's a London number...
    Edited by Spiderg1rl on September 18, 2015 10:12AM
  • ulrik.igerupb16_ESO
    ulrik.igerupb16_ESO
    ✭✭✭✭
    Here you go.

    21321295210_e6f115fe2c_z.jpg

    That looks very odd.
  • Spiderg1rl
    Spiderg1rl
    ✭✭✭
    Your telling me and although the phone line says they open at 1pm GMT they aren't open yet to try and get this sorted asap as I know from experience the emails don't get a real response for quite some time
  • ZOS_RichLambert
    ZOS_RichLambert
    Creative Director
    I asked our Live team to take a look at this @Spiderg1rl. They are on it!
    Rich Lambert
    Creative Director - The Elder Scrolls Online
    Facebook | Twitter | Google+ | Tumblr | Pinterest | YouTube
    Staff Post
  • Spiderg1rl
    Spiderg1rl
    ✭✭✭
    Thank you Rich I really appreciate that
  • lordrichter
    lordrichter
    ✭✭✭✭✭
    ✭✭✭✭✭
    Meanwhile, you owe ZOS US$1360 to cover your debt. :smile:
    PC North America since March 2014
    PAWS (Positively Against Wrip-off Stuff) - Say NO to Crown Crates!
    I collect free, unopened, virgin Crown Crates! 311, so far!

  • Defilted
    Defilted
    ✭✭✭✭✭
    I am currently going through email to get crowns back as well that are missing. Are you suggesting that ZOS answers the phone if you call?? I was not even aware they had a number to call.
    XBOX NA
    XBOX1X
    External SSD USB 3.1(Samsung T5)

    #NightmareBear
  • Spiderg1rl
    Spiderg1rl
    ✭✭✭
    Lord it's madness and I hadn't worked out the balance but it's not a healthy amount even in £. I use the potions through the crown store as I'm only a lowly vet 3 and it's the best potion for me and now I have 3 I can use and I can't buy any even though I should have about 4,000 crowns. Not a happy bunny this morning.

    Deflifted, I've phoned ZOS twice since the game started and they are great even if they have to still send an email on to the right team they do get the job done whereas there are so many items reported via the email system that I never find that to work, calling them gets a resolution even if it takes it's time. Although this is a major backwards step from them if this is what you get when they supposedly resolve the issue.
  • Spiderg1rl
    Spiderg1rl
    ✭✭✭
    I've been booted from the server so I can only hope they are looking into it for me
  • Spiderg1rl
    Spiderg1rl
    ✭✭✭
    Thank you Rick and Matt, I have my crowns back which is a relief I only had 3 potions left.
  • Defilted
    Defilted
    ✭✭✭✭✭
    I am so used to game companies only ever communicating through email, I never even thought they had phones..lol. Well If I have to go back for Septembers Crowns I will try calling.
    Edited by Defilted on September 18, 2015 2:35PM
    XBOX NA
    XBOX1X
    External SSD USB 3.1(Samsung T5)

    #NightmareBear
  • Spiderg1rl
    Spiderg1rl
    ✭✭✭
    With a MMO they usually have to have a phone line for you to ring especially if the issue is logging in. If you can't log in you can't place a ticket. Thankfully because it's a person they are usually nice and lovely and do their best to help you. An email is so impersonal at least the first one is that doesn't help you pretty much at all.
  • ZOS_RichLambert
    ZOS_RichLambert
    Creative Director
    Good stuff, glad that got you fixed up quick!
    Rich Lambert
    Creative Director - The Elder Scrolls Online
    Facebook | Twitter | Google+ | Tumblr | Pinterest | YouTube
    Staff Post
  • Spiderg1rl
    Spiderg1rl
    ✭✭✭
    Me too thank you Rich that was super quick and easier than I expected :-)
  • Paazhahdrimaak
    Paazhahdrimaak
    ✭✭✭✭
    Here you go.

    21321295210_e6f115fe2c_z.jpg

    That looks very odd.

    Watch for an orc that will be coming to collect all those...

  • Spiderg1rl
    Spiderg1rl
    ✭✭✭
    Here you go.

    21321295210_e6f115fe2c_z.jpg

    That looks very odd.

    Watch for an orc that will be coming to collect all those...

    lol well I shall have to learn Orcish :-P
  • wraith808
    wraith808
    ✭✭✭✭
    Here you go.

    21321295210_e6f115fe2c_z.jpg

    That looks very odd.

    Watch for an orc that will be coming to collect all those...

    Why does it have to be an Orc? Because of the looks? The fangs? The bulging muscles? Why are Orcs always the ones getting judged, when the skinny Altmers are the ones with the Thalmor that abuse the other races? Remember... before you judge... don't!

    Brought to you by the Orsimer Anti-Defamation League.
    Quasim ibn-Muhammad - VR 12 Redguard Dragon Knight
    Taladriel Vanima - VR 5 Altmer Nightblade
    Ambalyo iyo Bogaadin - VR 1 Redguard Sorceror
  • Gerardopg
    Gerardopg
    ✭✭✭
    Lol how do you manage to get a loan for zos??
  • Gerardopg
    Gerardopg
    ✭✭✭
    From*
  • Spiderg1rl
    Spiderg1rl
    ✭✭✭
    I wish I knew Gerardopg. I wouldn't recommend it.

    Apparently I can expect an Orc or Thalmor at my door any day for collection. I need to start making some replacement crowns I think as I don't have the money to buy that many.... I won't be online for a week at this rate whilst I make paper crowns :-P

    Hopefully they will accept them
  • imredneckson
    imredneckson
    ✭✭✭✭✭
    Wow you owe a lot of money
    Legions of Mordor Guild Officer
    Member of the GvG Community

    Dunmer NB - Merser Frey (DC)
    Dunmer DK - Akaviri Battlereeve (DC)- http://orig05.deviantart.net/7ecd/f/2016/013/b/f/you_bastard_kill_by_eso_picture-d9nrz0q.png
    Imperial Templar - Knight of the Blood Oath (DC)-
    http://orig00.deviantart.net/5ba3/f/2016/115/a/0/jesus_beam_ftw____by_eso_picture-da09ecj.png
    High Elf Templar - Aurí-El (AD)
    High Elf Templar - Teutonic Honor Guard (EP)
  • LadyDestiny
    LadyDestiny
    ✭✭✭✭✭
    Yeah, this crown issue is getting out of hand. After several mails back and forth between myself and support, they seem to have finally ignored me after sending in the proof of payment. Replied back again just to ensure they didn't close the ticket and still no response. When console first released they had an issue the first month with coins. Sent in a ticket and they doubled the coins that month with no hassle or proof of payment whatsoever. I don't know what the problem is. I needed those to purchase the dlc even though I am a plus member and been subscribed since pc beta and now on console....I refuse to purchase any more till I receive the ones I paid for already.
  • Paazhahdrimaak
    Paazhahdrimaak
    ✭✭✭✭
    wraith808 wrote: »
    Here you go.

    21321295210_e6f115fe2c_z.jpg

    That looks very odd.

    Watch for an orc that will be coming to collect all those...

    Why does it have to be an Orc? Because of the looks? The fangs? The bulging muscles? Why are Orcs always the ones getting judged, when the skinny Altmers are the ones with the Thalmor that abuse the other races? Remember... before you judge... don't!

    Brought to you by the Orsimer Anti-Defamation League.


    @wraith808

    Dude I just pictured a big strong debt collecting orc.
    I was not judging orcs.

    But High Elf superiority.. But that's a conversation for another thread.
    Edited by Paazhahdrimaak on September 24, 2015 4:50AM
  • JamilaRaj
    JamilaRaj
    ✭✭✭✭✭
    How very progressive of ZOS. Traditionally, companies running P2W games try to make players give them money they have, but do not allow them to get into negative numbers. But why? This new scheme is clearly superior, because it allows to collect not only money a player has, but also money a player does not have yet. There is no point in preventing a player from spending more than he has, because by the time he has more money, his attention may be focused on something else. He needs to be milked while he plays whatever he plays now. There is also no risk, because everything he buys is fake stuff that can be created from nothing in arbitrarily large amounts.
    A few years from now, every decent P2W game will allow players to become indebted.
    Edited by JamilaRaj on September 25, 2015 9:43PM
Sign In or Register to comment.