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SERVER CRASH AGAIN?!

  • AzraelKrieg
    AzraelKrieg
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    Nebthet78 wrote: »
    @Nebthet78 @ZOS_GinaBruno I've been following the twitter hashtags and updating people on what went down when I can, but an official ZOS tweet would help here too.

    I've been doing as much as I can over on FB to inform people what is going on, but the Butthurt is really strong over there. They need an official communication to kinda let them know that "someone official" sees their concerns and hopefully that will settle them down a little.

    One particular guy is losing it over there. Started calling me out on it xD

    Seriously though imagine what the situation would be if it was cell phone service and not the internet jeopardized here.

    Oh god. That is an apocalypse scenario right there.
    Gold Dragons Guildmaster PC-NACR2000+
    Kalthar Wolf-Brother – EP Templar - 50 Maeli Valen - EP NB - 50Naps-During-Trials – EP Templar - 50Rulnakh - EP Sorc - 50Azrael Krieg - EP NB – 50Uvithasa Telvanni – EP DK – 50More-Tail - EP Warden - 50Narile Galen - EP Sorc - 50Bone Soldier - EP Necro - 50Naps-During-Trails - EP Necro - 50
  • ZOS_GinaBruno
    ZOS_GinaBruno
    Community Manager
    Eshelmen wrote: »
    Xendyn wrote: »
    Eshelmen wrote: »
    @ZOS_GinaBruno
    ever play the movie name game?
    If I say the movie Batman, the following person must say a movie starting with N.

    Simple rules.

    The last letter of the only word or the first letter of the last word.

    Example 1

    Shawn of the Dead , it would be a D for the next person.

    Example 2
    Armageddon , it would be an N for the next person.

    The, A or a number does not count "it's easier this way"


    I'll start....

    Dead Man Walking , so a W to the next

    War of the Worlds

    Willy Wonka and the Chocolate Factory

    Fight Club
    Gina Bruno
    Senior Creator Engagement Manager
    Dev Tracker | Service Alerts | ESO Twitter | My Twitter
    Staff Post
  • UltimaJoe777
    UltimaJoe777
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    CGPsaint wrote: »
    CGPsaint wrote: »
    It's bad enough that the game crashed, but it seriously rustles my jimmies when they have the nerve to recommend that I check my internet connection. My internet has not dropped since I had fiber installed, and that was years ago. Man up, let us know that your server crapped the bed, and then fix the issue instead of passing the buck.

    It's just a script dude chillax lol

    I shan't chillax. I'm prepping my pitchfork as we speak! I would just rather the message be something along the lines of, "Our brand new, state of the art, nuclear powered servers are currently experiencing issues, which we are working to resolve as quickly as possible," instead of, "check your connection..."

    Nuclear? Who brought Fallout into this?

    You?
    Guildmaster of Power With Numbers in PS4 NA Server's Aldmeri Dominion.
    Proud Founder of the Yaysay cult! DOWN WITH THE NAYSAY CULT!! #ToxicRemedy
  • DaffyDilly
    DaffyDilly
    Soul Shriven
    Trying to calm people down on Facebook is like trying playing a session of Skyrim without hearing "until I took an arrow in the knee". Can't be done.
  • Hamrb
    Hamrb
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    Hamrb wrote: »
    I WANT MY MTV!

    did I just show my age?
    Founder of Sheogorath's Mortals NA PC

    Exiled Lannister EP Sorc dps
    Hamrb EP Temp healer or dps
    l mufasa l EP Stamblade
    Fat Tyrion EP DK dps
    Mia Stone AD DK tank or dps
    Finn the Altmer AD Nightmage
    Launch Pad McQuack DC DK DPS
    Sterk Stonecrusher EP Stamplar
    -Wabba Jack DC Stam Sorc
    Sheo's Sweeper DC Magicka Temp
  • jonjees
    jonjees
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    jonjees wrote: »
    for eso plus members, it is still a subscription.
    for whatever reasons eso is down, compensation needs to be given to subscription users.
    in this era where redundancy, high availability and business continuity are all viable solutions, this should not be happening.

    likewise down for patching, crashes and what nots, the subs needs to be compensated, because they have paid for the service.

    actually no it doesn't. read your agreement, downtime for maintenance is built in. Stuff like this happens. If its down for days, then yes compensation is needed. But for outages of 24 hours or less... that's an inheirent risk in any online game. And I am a subscriber...

    depends on which part of the world you are in.
    this for me is not acceptable.

    for me this an online game on console that is down a total of 48hrs in a month in scheduled maintenance, crashes, now its been 4hrs since i cant login and have no redundancy plan wont deserve my sub.

    all online games have downtime, sure ... but compensations are always in place for such users.
    be it game gold, free mount upgrades etc....

    for it to be down for days?
    i am sure not just the subs will be screaming.....

    oh another thing .... the server isnt down.
    i have friends that are actually playing atm, its just their connection gets routed differently in their country.
    so its really an ISP/connectivity issue, which i am sure can be mitigated.

    but sure lets just be patient and let it fix itself, because there is afterall no compensation or penalty for these things and eso can be down as and when it likes.
    Edited by jonjees on August 28, 2015 7:16AM
  • Epona222
    Epona222
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    Nebthet78 wrote: »
    @Nebthet78 @ZOS_GinaBruno I've been following the twitter hashtags and updating people on what went down when I can, but an official ZOS tweet would help here too.

    I've been doing as much as I can over on FB to inform people what is going on, but the Butthurt is really strong over there. They need an official communication to kinda let them know that "someone official" sees their concerns and hopefully that will settle them down a little.

    One particular guy is losing it over there. Started calling me out on it xD

    Seriously though imagine what the situation would be if it was cell phone service and not the internet jeopardized here.

    Oh god. That is an apocalypse scenario right there.

    as if millions of teens suddenly cried out in terror, and were suddenly silenced
    GM - Ghost Sea Trading Co - NA PC

    Epona was a Romano-Celtic goddess dating back to around 1800 to 2000 years before computer games were invented.
  • Xendyn
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    Hamrb wrote: »
    Hamrb wrote: »
    I WANT MY MTV!

    did I just show my age?

    Just a little...
    Lag is ruinin' my 'mershun!
    A society grows great when old men plant trees whose shade they know they shall never sit in.
    There is only one good, knowledge, and one evil, ignorance - Socrates
    Member of the Old Guard, keepers of the game's history

    PC/NA
  • Greeniewolfub17_ESO
    Epona222 wrote: »
    jonjees wrote: »
    for eso plus members, it is still a subscription.
    for whatever reasons eso is down, compensation needs to be given to subscription users.
    in this era where redundancy, high availability and business continuity are all viable solutions, this should not be happening.

    likewise down for patching, crashes and what nots, the subs needs to be compensated, because they have paid for the service.

    actually no it doesn't. read your agreement, downtime for maintenance is built in. Stuff like this happens. If its down for days, then yes compensation is needed. But for outages of 24 hours or less... that's an inheirent risk in any online game. And I am a subscriber...

    Oh giveover - Zenimax probably has insurance to cover outage that affects their business. Stop making out that they are some hapless little victim here. They can give subscribers an extra day and claim it against either their insurance or against the network with the problem's insurance.
    Okay lets play it your way. Zos provides compensation for this (which I think is a silly idea). They turn it over to their insurance and then their insurance premiums go up and so do our subscription costs to cover their insurance. Alternatively they just eat it and then raise their subscriptions or push back one of their major updates in order to pay for it. No thank you.
    Me: "Okay lets run to Alessia. Mount up and follow me!"
    Me five seconds later: "Um yeah... totally forgot about that cliff..."
  • Xendyn
    Xendyn
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    ok done. Night all and please keep the information passing down till this gets fixed.
    Was fun :D
    Lag is ruinin' my 'mershun!
    A society grows great when old men plant trees whose shade they know they shall never sit in.
    There is only one good, knowledge, and one evil, ignorance - Socrates
    Member of the Old Guard, keepers of the game's history

    PC/NA
  • yennej487
    yennej487
    DaffyDilly wrote: »
    Ok, so the servers are down with no eta for them coming back up. I'm over it already. It's a MMO...what do you expect? Downtime happen. Gave me an excuse to sign up the forum.
    ask-why-the-servers-down-one-more-time.jpg

    Like, omg, like, why are, like, the like servers are like, down, yo...like why breh
  • Listatta
    Listatta
    What I've been able to find out, is apparently a network device broke in Chicago. This device is a tier 1 network device (tier 1 means it's the top most support device, everything in that network depends on that device, sort of like your brain or heart in your body) Since it's a tier 1 network all the smaller companies (most of the names we are familiar with for ISPs) that connect to it are SOL. Ya know the old adage **** rolls down hill?

    They apparently didn't have any replacements on site and it's being shipped in.

    The twitter page that of that company:
    https://twitter.com/Level3

    The outage map from that company:
    http://maps.level3.com/default/#.Vd_rkjZRGCr

    and no this isn't the first time this has happened this summer with this company
  • Eshelmen
    Eshelmen
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    Eshelmen wrote: »
    Xendyn wrote: »
    Eshelmen wrote: »
    @ZOS_GinaBruno
    ever play the movie name game?
    If I say the movie Batman, the following person must say a movie starting with N.

    Simple rules.

    The last letter of the only word or the first letter of the last word.

    Example 1

    Shawn of the Dead , it would be a D for the next person.

    Example 2
    Armageddon , it would be an N for the next person.

    The, A or a number does not count "it's easier this way"


    I'll start....

    Dead Man Walking , so a W to the next

    War of the Worlds

    Willy Wonka and the Chocolate Factory

    Fight Club

    Club Dread
    PC and PS4 EP only player
  • Greeniewolfub17_ESO
    Eshelmen wrote: »
    Xendyn wrote: »
    Eshelmen wrote: »
    @ZOS_GinaBruno
    ever play the movie name game?
    If I say the movie Batman, the following person must say a movie starting with N.

    Simple rules.

    The last letter of the only word or the first letter of the last word.

    Example 1

    Shawn of the Dead , it would be a D for the next person.

    Example 2
    Armageddon , it would be an N for the next person.

    The, A or a number does not count "it's easier this way"


    I'll start....

    Dead Man Walking , so a W to the next

    War of the Worlds

    Willy Wonka and the Chocolate Factory

    Fight Club

    City of Angels
    Me: "Okay lets run to Alessia. Mount up and follow me!"
    Me five seconds later: "Um yeah... totally forgot about that cliff..."
  • HansK
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    @Nebthet78 @ZOS_GinaBruno I've been following the twitter hashtags and updating people on what went down when I can, but an official ZOS tweet would help here too.
    Just posted. Thank you for your help. :)

    Gina, can you please also post it on the ESO Europe page, when in Europe you are redirected to that one.
  • VincentBlanquin
    VincentBlanquin
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    DONT WORRY! They will feed the gerbils soon...here is the hardware pic....


    funny-computer-power.jpg

    feeding time
    Irwen Vincinter - Nord - Dragonknight
    Irw´en - Bosmer - Nightblade
  • AzraelKrieg
    AzraelKrieg
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    Epona222 wrote: »
    Nebthet78 wrote: »
    @Nebthet78 @ZOS_GinaBruno I've been following the twitter hashtags and updating people on what went down when I can, but an official ZOS tweet would help here too.

    I've been doing as much as I can over on FB to inform people what is going on, but the Butthurt is really strong over there. They need an official communication to kinda let them know that "someone official" sees their concerns and hopefully that will settle them down a little.

    One particular guy is losing it over there. Started calling me out on it xD

    Seriously though imagine what the situation would be if it was cell phone service and not the internet jeopardized here.

    Oh god. That is an apocalypse scenario right there.

    as if millions of teens suddenly cried out in terror, and were suddenly silenced

    Well it it's teens it's not so bad now. No more reading crap about 1D and JB
    Gold Dragons Guildmaster PC-NACR2000+
    Kalthar Wolf-Brother – EP Templar - 50 Maeli Valen - EP NB - 50Naps-During-Trials – EP Templar - 50Rulnakh - EP Sorc - 50Azrael Krieg - EP NB – 50Uvithasa Telvanni – EP DK – 50More-Tail - EP Warden - 50Narile Galen - EP Sorc - 50Bone Soldier - EP Necro - 50Naps-During-Trails - EP Necro - 50
  • Nebthet78
    Nebthet78
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    @Nebthet78 @ZOS_GinaBruno I've been following the twitter hashtags and updating people on what went down when I can, but an official ZOS tweet would help here too.
    Just posted. Thank you for your help. :)

    No problem. Thanks for posting there, it will help to keep it a little more concentrated to an area where players can at least find the info they are looking for more readily and the two of us on there trying to help others don't have to keep reposting the same thing over and over again. lol
    Far too many characters to list any more.
  • Listatta
    Listatta
    airplane
  • MerlinsBrother
    Got lag spikes over 7k - didn't crash. Ping is now 99 but no chat, skill lag, .... Just dead.

    Did my group of 100 sorcs all drop their meteors? Told you we could crash the server :-)

    No just their Sweetrolls. I heard the thud all the way in Auridon.

    player.additem 0003369B 50000000

    And crash....
  • AngryNord
    AngryNord
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    Listatta wrote: »
    airplane

    Air Force One
  • DetoXx
    DetoXx
    Soul Shriven
    This could be a great idea for a new ability.

    Solar Storm ( Unlocked at "Level3" :D )

    "Using this ability prevents the target from all character progression for 3-6 hours. Also grants the caster Major Anxiety which causes gives the caster a 100% chance to refresh the ESO forums every 5 minutes. Any damage caused by this ability will be reflected back at ZOS, even if it's not their fault. This ability has no cooldown and can be triggered even if un-slotted."
    [FONT=Roboto Condensed, Helvetica, Arial, sans-serif]Immortal Detoxx - Xbox One - DC[/FONT]
    [FONT=Roboto Condensed, Helvetica, Arial, sans-serif][/FONT]
    [FONT=Roboto Condensed, Helvetica, Arial, sans-serif]Detoxx - VR14 Breton Dragonknight Tank[/FONT]
    [FONT=Roboto Condensed, Helvetica, Arial, sans-serif] Not Detoxx - VR1 Khajiit Nightblade DPS[/FONT]
    [FONT=Roboto Condensed, Helvetica, Arial, sans-serif][/FONT]
  • Arreyanne
    Arreyanne
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    Well since BioWares SWTOR servers are located in Austin and SWTOR has been running all night without a hitch::::::::


    Maybe zenomax could rent servers in Austin from BioWare muahahaha
  • UrQuan
    UrQuan
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    AngryNord wrote: »
    Listatta wrote: »
    airplane

    Air Force One
    Othello
    Caius Drusus Imperial DK (DC)
    Bragg Ironhand Orc Temp (DC)
    Neesha Stalks-Shadows Argonian NB (EP)
    Falidir Altmer Sorcr (AD)
    J'zharka Khajiit NB (AD)
    Isabeau Runeseer Breton Sorc (DC)
    Fevassa Dunmer DK (EP)
    Manut Redguard Temp (AD)
    Tylera the Summoner Altmer Sorc (EP)
    Svari Snake-Blood Nord DK (AD)
    Ashlyn D'Elyse Breton NB (EP)
    Filindria Bosmer Temp (DC)
    Vigbjorn the Wanderer Nord Warden (EP)
    Hrokki Winterborn Breton Warden (DC)
    Basks-in-the-Sunshine Argonian Temp
    Someone stole my sweetroll
  • Listatta
    Listatta
    Ocean's eleven
  • Altaire
    Altaire
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    btw, Still testing jute. had to go outside to test, OL don't like the smell. North sky all lit up, it's amazing. not seen aurora like that in years.

    Enjoy your down time
  • Eshelmen
    Eshelmen
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    UrQuan wrote: »
    AngryNord wrote: »
    Listatta wrote: »
    airplane

    Air Force One
    Othello

    O'Brother Whereart Thou
    Edited by Eshelmen on August 28, 2015 7:23AM
    PC and PS4 EP only player
  • DaffyDilly
    DaffyDilly
    Soul Shriven
    jonjees wrote: »
    jonjees wrote: »
    for eso plus members, it is still a subscription.
    for whatever reasons eso is down, compensation needs to be given to subscription users.
    in this era where redundancy, high availability and business continuity are all viable solutions, this should not be happening.

    likewise down for patching, crashes and what nots, the subs

    depends on which part of torld you are in.
    this for me is not acceptable.

    for me this an online game on console that is down a total of 48hrs in a month in scheduled maintenance, crashes, now its been 4hrs since i cant login and have no redundancy plan wont deserve my sub.

    all online games have downtime, sure ... but compensations are always in place for such users.
    be it game gold, free mount upgrades etc....

    for it to be down for days?
    i am sure not just the subs will be screaming.....

    I have heard of Sony giving some kind of refund for extended downtime because they sell the subscriptions. Zen only gets a cut. Haven't seen anyone produce anything to prove a refund. Could try that route. They did say they had to fight Sony a bit for it.


  • MerlinsBrother
    Saddiq wrote: »
    Ok, got our guys looking into everything now. We may spin up an official thread to sticky at the top when we have a bit more info, but it appears like this may be a factor: https://www.reddit.com/r/technology/comments/3ineir/do_people_really_not_know_that_the_us_is_in_the/

    Just reuping this

    Thanks! :) The more we dig in, the more it seems like this is the main culprit. We're continuing to monitor, but we're basically just in a holding pattern until this gets cleared up on a larger scale.

    And you yanks were blaming Canada earlier. Tsk tsk.

    https://youtu.be/bOR38552MJA
  • Nebthet78
    Nebthet78
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    Eshelmen wrote: »
    O'Brother Whereart Thou

    Underworld: Rise of the Lycans
    Far too many characters to list any more.
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