We are currently investigating connection issues some players are having on the European PC/Mac megaserver. We will update as new information becomes available.
Maintenance for the week of November 18:
· [COMPLETE] PC/Mac: NA and EU megaservers for patch maintenance – November 18, 4:00AM EST (09:00 UTC) - 8:00AM EST (13:00 UTC)
· Xbox One: NA and EU megaservers for maintenance – November 20, 6:00AM EST (11:00 UTC) - 9:00AM EST (14:00 UTC)
· PlayStation®4: NA and EU megaservers for maintenance – November 20, 6:00AM EST (11:00 UTC) - 9:00AM EST (14:00 UTC)
Access Code problems after installing Windows 10 update.
The game doesn't recognize my computer for log-in purposes and requests the entry of an "Access Code", which was supposed to be mailed to me.
Nothing has arrived after 2+ hours.
Looked in Mail Trash folder and Junk folder, not there either.
The pop-up for the Access Code request says try again in 24 hours! The Support FAQs says try again in ten minutes?
Submitted request for Tech Support via e-mail, but it says it might be replied to in 24 hours!
15031-003261 is ticket number.
Can't find any telephone support number to resolve this simple problem.