We are currently investigating connection issues some players are having on the European PC/Mac megaserver. We will update as new information becomes available.
Maintenance for the week of November 18:
· [COMPLETE] PC/Mac: NA and EU megaservers for patch maintenance – November 18,  4:00AM EST (09:00 UTC) - 8:00AM EST (13:00 UTC)
· Xbox One: NA and EU megaservers for maintenance – November 20,  6:00AM EST (11:00 UTC) - 9:00AM EST (14:00 UTC)
· PlayStation®4: NA and EU megaservers for maintenance – November 20,  6:00AM EST (11:00 UTC) - 9:00AM EST (14:00 UTC)

Access Code problems after installing Windows 10 update.

Romo
Romo
✭✭✭✭
The game doesn't recognize my computer for log-in purposes and requests the entry of an "Access Code", which was supposed to be mailed to me.

Nothing has arrived after 2+ hours.

Looked in Mail Trash folder and Junk folder, not there either.

The pop-up for the Access Code request says try again in 24 hours! The Support FAQs says try again in ten minutes?

Submitted request for Tech Support via e-mail, but it says it might be replied to in 24 hours!

15031-003261 is ticket number.

Can't find any telephone support number to resolve this simple problem.

Help.
  • Romo
    Romo
    ✭✭✭✭
    The access code finally came in.

    Still wish we had a phone number for these easily fixable problems.
  • gojc
    gojc
    Soul Shriven
    >This is un accetable. Bought a game and then I have to wait to play. Sad beagining.
  • gojc
    gojc
    Soul Shriven
    how long do I have to wait to get the code. >To play a game I bought?
  • lexior1b14_ESO
    Had the same problem the other day,totally screwed my night...finally got the code 3 hours later..be.
  • lexior1b14_ESO
    Not be,fn spell check! Bs.
  • gojc
    gojc
    Soul Shriven
    After aprox 7 hours still no key
  • gojc
    gojc
    Soul Shriven
    Key finaly came:)
    Reminder:
    If you have problems instaling the game try to disable anti virus software. I had to disable Kaspersky internet security 2016 to install the game.
  • Scribly
    Scribly
    Soul Shriven
    Not an windows 10 problem, but I did do a system update that raised this message.
    5 hours later, no access code yet...
    10 hours later, no access code yet...
    11 hours later, i'm sad... (wasted sunday)
    12 hours later, still no code... (I am logging in every 30 minutes to try to get it to send a new code)
    13 hours later, ...
    Edited by Scribly on August 9, 2015 9:36PM
  • Scribly
    Scribly
    Soul Shriven
    Ok, 13 and a half hour later I finally got my activation. I can go to bed now
Sign In or Register to comment.