NA user profile stuck on EU Megaservers since console Xbox launch as of 06/09/15 @ 6:45pm MST.

Mersipher · June 2015

TECH SYPPORT please solicite feed back to what's still happening. Paid $90 and would like to play.

Also, some NPC campaign characters for quests don't populate the character. Just a navigation/location proximity arrow, no body. Please comment with an updates to that issue as well.

Regards,

Mersipher Deadgar

Korah_Eaglecry · June 2015

Mersipher wrote: »

TECH SYPPORT please solicite feed back to what's still happening. Paid $90 and would like to play.

Also, some NPC campaign characters for quests don't populate the character. Just a navigation/location proximity arrow, no body. Please comment with an updates to that issue as well.

Regards,

Mersipher Deadgar

What exactly is going on that youre stuck on the EU Server? Are you unable to log into the NA server when you try and what are you being told when you do?

As for the NPC issue. A Power-Down may be needed. Simply power down your console and start it back up. This should correct the issue. They are aware of it and have stated a fix is in the works.

Mersipher · June 2015

Thanks for responding. What's happening with my saved profile is that it's pretty much stuck on the EU server side. No how many times I try my saved profile will only load on EU. My account has been like this since launch time of 060915.

If I happen to load my saved profile through the NA Megaservers it just forces me to create a new characrer. Which I currently do not want to do. I just want my saves character profile to load on the NA since I reside here in the states. I have nothing against using the EU servers to launch my character. I'm just concerned that my current character will be permanently stuck on EU servers and then the IT Dept. will start blocking IP's that reside in the USA region giving no safe net and my only option is to then start over which means loosing what I've worked hard to achieve.

Your thoughts?

Regards,

Mersipher Deadgar

Xendyn · June 2015

Oh I see...I think
No you cannot have the same character on both servers. We never have been able to. If you make a character on EU it stays on EU, same for NA.

Sorry to be the bearer of bad news...

ZOS_Ann · June 2015

We moved this to a more appropriate subsection of the forums. Thank you!

Mersipher · June 2015

But this wasn't my fault. We as in public had no notification or any failsafe popup warning message or modal in place to warn customers. Please have someone dig further into this. Copy my save profile onto the US server. I am in SR QA Engineer and know fairly well that can be done . Because IT and Development didn't have these typical negative failsafes in place I'm forced to just start over. Please escalate this issue to a lead or supervisor. You guys should have anticipated this during development and the Practice or Sr. QA manager should have had those faildsafes created in the initial requirements.

Clearly this didn't get tested or worked in the user story or epic during beta testing. What about regression testing or exploratory testing on this case. That's a no no and a blocker for sure. Please escalate this to a PM or Lead .

Thanks!

Turv3y · June 2015

You can't and it won't happen. Pretty well the end of story.

XxXOdinsEyeXxX · June 2015

Most MMOs do not allow you to transfer characters through the servers, and I doubt someone is going to fix this for you. But the nice thing is if one server isn't working you have a character in the other so you can keep playing at least which has been my case. If rather play in NA but the Europe server has been smother. Sorry man

twhiting9275 · June 2015

Mersipher wrote: »

But this wasn't my fault.

Yeah, it was.
Did you create the character outside of your preferred region? Ok, then. It was your fault. A bit of research into MMOs would have told you this is how it is.

Look at it this way. You now have an EU character to fall back on when the NA server is down. Typically they maintain things at different times, so, hey, you've got a second character

Mersipher · June 2015

Technically it was my fault for pushing buttons by my own volition. Howvever, major failure for them not catching this months before regional launch.

So yes, I will have to create a new character on the NA which is all I wanted in the first place when launch happened the other day. So yeah, pretty lame they didn't anticipate the damn loads coming pre-launch. That is a major benefactor for a game like this. Out of the gate I tried to get in the NA servers. Was denied 10 or more times right after the gates openned. So, as one would - let's try the other for now. Bam! Got in. Great, excited, played on and off running into typical load issues, slow traversing or getting stuck during travelling etc.

All in all in what I'm saying now since you guys have informed me about porting my char over; is they should have had a failsafe in place regardless. Or a popup modal warning of sorts. Once you start a characrer you are stuck there. Since this did happen due to the NA Megaservers crash on US I'm now having to create a new character.

As well the organization I work for has done several DB migrations of client profiles to new or upgraded DB's so I know it can be done. It's a matter of them doing it which sounds like a NO from a typical MMO stamdpoimt. Can be done but they won't do it.

My biggest question now is, how long will us NA players have access to the EU region servers? Can someone fill me in on that? If sometime in the near future then I'll just kill the hours and hours I've spent on the EU and go from their and go with your suggestions and start from scratch

Thanks for your input guys.