I know there are plenty of these but need to vent/share whatever.

When the game launched on PC, I bought two copies of the game (1 Physical Imp Edition and 1 Base) so the fiance and I could play together.
Fast forward to console transfer time (about half way in). I managed to pay for the transfer on my account but upon logging into her account the option was not listed. So I scoured the FAQ's regarding the transfer to make sure there was no "special requirements" like had to pay for a sub right away or anything of that nature. Sent an email to support and we received no response from them regarding the issue. So a few days later (now the window has also closed) I sent another email with a very detailed description on the accounts and even listed some potential solutions to the problem.
Her account should have been eligible but didn't have the offer listed.
Questions/ Solutions I listed:
Is there a way to push the transfer into this account so we can take advantage of it since it should have been there in the first place?
Is there a way to load a Pledge of Mara into my account so we can then continue to use it (since I had already used mine on her PC character)?
Is there the option to, if you log in to your account on the console (after game purchase), the option to do a one time transfer or copy of any characters that may or may not be tied to that account?

The response I got
"The console transfer was available as a special offer to eligible players and was available to purchase in the webstore for a period of 30 (thirty) days, starting on April 9, 2015.
The 30-day period expired as of May 9, 2015, and players are no longer able to purchase this offer.

Console accounts will be entirely standalone. There is currently no plan to enable further character transfers.

You can buy additional pledges of mara from the crownstore. You can use multiple rings, so you can use the rings on additional players. Remember, though, that you can only wear 2 Rings at most."

This is everything I already knew with the vague exception to response #2.

I followed up that email with "Thanks but this didn't really answer any of the questions I had asked". And restated the issue.

The only response I got from that was, "Once the offer ended there were no other ways to transfer characters."


I understand there are probably various things they had to do to get characters on to the console from PC, but perhaps, explain that to me. Don't just keep saying the transfer window ended so tough ***. Also is it that hard to load crowns on to an account, between the two of us we've now spent 300$ on your game. Even if you truly can't help us, which is hard to believe since you make that game, explain to me why that isn't because that session ended.
If we weren't losing things that we had already paid for it wouldn't be a huge deal. She's losing the Explorer's Pack for pre-ordering the game, she's losing all of her character's progressions (not hugely important never broke lvl 30 or so with them), but she's also losing all of the loyalty rewards she had previously received, and I'm losing my Pledge. Why don't you just keep playing on PC? Because I'm much more likely to get more use out of the game now on console than on PC. With my current layout I don't have a proper place for my keyboard and mouse. Her laptop/"desktop" were not meant for gaming so do not play well.

I'm sure there will be options available to us to get the some of the stuff lost for near similar cost of 20$ while losing some other stuff. I'm less upset about the issues and more irritated about the way this was handled. It was basically, we already got money from you, sorry about your problem but too bad don't care, but remember, "helping you is our passion". Again, perhaps if you can't help someone tell them why, instead of beating around the bush or making it seem like you don't care at all about their problem. Word of mouth can be and is a powerful thing.

End rant.