Memory Leak Issue

YezYazari_ESO · January 2015

I decided to finally get back into the game but I was met with a memory leak issue which causes ESO to crash. I tried looking up ways to deal with it but those posts are really old and the things suggested didn't work.
The leak happens regardless of where I am and seems to happen randomly.

I really want to be able to play this game but until there is a way of fixing this issue I can't play any longer than 5 minutes before it crashes.

C3N50R3D · January 2015

How did you validate the leak?

YezYazari_ESO · January 2015

It gives me a warning to close ESO because windows is running out of memory. The first time it happened I didn't have a cap on my pagefile.sys which increased to roughly 100gb.

if there are any other ways for me to validate the leak tell me so I can go and check just to make sure.

Seravi · January 2015

Open Task Manager and see what eso.exe is using. Also after you log in close the launcher if you have it open. TESO will max out at 3 gigs of memory then crash if there is a leak.

How much system memory do you have? If you are running at 4 gigs and at times, without a memory leak, ESO can use over 2 gigs then yes your system is maxing out on memory.

YezYazari_ESO · January 2015

I have 16gb but I will check to see if it maxes out at 3gigs of memory when I have a chance.

I did notice that when I'm running ESO that my system is using 6 gigs though (not just ESO alone). I also I stopped using the launcher to boot the game after reading some of the old forum posts. but would steam launching ESO directly from the exe cause issues as well?

C3N50R3D · January 2015

Post your system specs including windows version.
What NVidia driver version?

YezYazari_ESO · January 2015

Operating System: Windows 8.1 64-bit (6.3, Build 9600) (9600.winblue_r3.140827-1500)
System Manufacturer: Razer
System Model: Blade Pro
BIOS: 4.6.5
Processor: Intel(R) Core(TM) i7-4700HQ CPU @ 2.40GHz (8 CPUs), ~2.4GHz
Memory: 16384MB RAM
Available OS Memory: 16302MB RAM
Page File: 7581MB used, 24719MB available
DirectX Version: DirectX 11
Card name: NVIDIA GeForce GTX 860M
Driver Version: 347.25

Sorry if I missed something important I'm a tad busy atm

C3N50R3D · January 2015

Will it let you disable the Intel graphics GPU? This is a documented bug. Is your windows updated fully? If the hotfix in the link doesn't work you may have to rollback to the Windows 8 Intel graphics driver.

https://communities.intel.com/thread/49139

http://answers.microsoft.com/en-us/windows/forum/windows8_1-gaming/error-when-running-games-your-computer-is-low-on/eb9ea944-bc56-435a-b89f-f7752d11a091

YezYazari_ESO · January 2015

I tried all these things and made no progress. The hotfix refused to install it kept saying that it wasn't applicable to my computer.
Disabling the intel graphics actually made it way worse and made the memory leak happen faster and rolling back didn't change anything.
I tried running it in fullscreen instead of windowed (fullscreen)/windowed.

I some how managed to play for awhile the other day without the leak but unsure why that is cause as soon as I got on the next day the issues came back.

C3N50R3D · January 2015

Is your game resolution the same as your windows desktop resolution? Does this large leak happen with other games? Does Razer tech support have any driver or bios upgrades?

YezYazari_ESO · January 2015

Yeah I checked to see that it matches res in fullscreen mode in windowed mode I don't have the option to change it. this leak only happens with ESO.
Razer has drivers upgrades but I'm unsure about bios

C3N50R3D · January 2015

I suspect the game still has a small memory leak but your issue sounds suspiciously like the Intel bug. Try Cleanmem as a workaround and set the task for less than the time between crashes. Submit a ticket to ESO too. They can evaluate your dxdiag and game consultant files and hopefully suggest some other things. Razer tech support may have other ideas too. If I think of anything else I will let you know.

C3N50R3D · January 2015

You can also try looking for game engine heap overflows with VMMap.

https://technet.microsoft.com/en-us/sysinternals/dd535533.aspx

YezYazari_ESO · January 2015

Cleanmem is doing wonders thank you.
I'll try and look into more details about the crashes and I'll submit a ticket so they are aware of the issue

powerLevelOver9000 · March 2015

I am having the same issue

16 GB DDR3

Windows 8.1 - up to date with updates including that August fix for DirectX Intel HD memory issue

GTX 980

SSD, No page file

Committed memory of eso and other applications does not change, total physical memory does not change either, It is just the commit charge, it rises steadly and then crash at 100% in 3-5 min

All other games work fine (including Directx11 only ones)

The funny bit is, I solved this same issue a year ago for my laptop before building this desktop pc, but I can not trace my steps back

((