What will happen to the tech support when free subscription options starts???

mrvbalc · February 2015

Now we are paying around $15/month to play this game. And in this itself we are being ignored by ZOS in some areas of tech support (for example : I dint get crowns in PTS yet and ZOS has been ignoring my bug reports for last 2 days). Someone might argue that subscription fee for live version only not for PTS so we can't expect same service there also. But we are playing in PTS for testing. I can understand that update is still a kind of development stage only. They cant fix all issues by overnight. It will take some time fix issues. Still a reply saying "We will solve your issue in 2 weeks or 2 years" from tech support would be nice. Its really frustrating to think that after 2 days of submitting the report (bug report, feedback,ticket) still i dint get any reply or any action taken regarding this.

SO my question is this

Is ZOS going to treat all of us in same way they are treating now in PTS when free subscription option starts??
"Players will be ignored if they have free subscription. If you buy subscription we will listen to your queries. If not we don't care what problem you have with game" is this going to be ZOS policy of treating players after B2P

Preyfar · February 2015

I'm hoping paid subscribers get queue priority, simple as that.

mrvbalc · February 2015

That would be totally unfair to free subscription players
besides I am planning on keeping my subscription as is now. But now i have serious doubts about that

jamesharv2005ub17_ESO · February 2015

Preyfar wrote: »

I'm hoping paid subscribers get queue priority, simple as that.

No way thats going to happen. The help system will basically I assume work the same as always. With all people treated equally first come first serve.

ZOS_TristanK · February 2015

Hello, @mrvbalc. Rest assured, our ESO Support Team isn't going anywhere. They will continue to do their best to answer your tickets quickly.

As we mentioned in another thread, our Support Team is not ignoring tickets. It occasionally does take longer than 24 hours to reply, but our team is focused on delivering quick, effective support. That said, we see that a member from our Support Team replied to you ticket this morning. Their reply should be in your inbox, though it may have been filtered into your promotions tab.

Again, we know that not having crowns on your test account is frustrating, but we are indeed investigating the root cause based off of your reports. While our Support Team is unable to grant your test account crowns, we can assure you we're still checking into the issue. As you already have a thread open about this issue, we're going to close this one. Thank you for your understanding.