We are currently investigating issues some players are having logging into the European PC/Mac megaserver. We will update as new information becomes available.

I want the number for cusomer support for account suspension

sood
sood
Soul Shriven
I live in Australia, NSW, 2151. I cannot call the number: 140418-068350

Because my phone tells me it is an invalid number so tell me your customer service phone number because i do not wish you to call me.

What is the number for cusomer service?

I need the staff to remove suspended account because it was suspended for no reason. I have not cheated, botted or hacked anything.
  • starkerealm
    starkerealm
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    That isn't a phone number, it's your ticket ID.
  • Welka
    Welka
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    If your account has been suspended, you must have received a mail explaining the reasons why. Just reply to that email
  • Razour
    Razour
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    You can request a call back from the support pages.

    Edit: scrub that, I guess you already know that...
    sood wrote: »
    tell me your customer service phone number because i do not wish you to call me.
    Edited by Razour on October 25, 2014 6:46AM
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    Bosmer Nightblade
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  • sood
    sood
    Soul Shriven
    Okay thanks. I did not get any emails regarding the ban. Beleave me i did nothing wrong. many other users on other forums post the same thing that they have been accedently kicked for no reason. I am able to login to your website but not in the game. I had just BOUGHT the game brand new and now i am unable to play it. I have not even gone to the area where i select my charecter and disign them, i cannot even get past the login bit. Since the time i redeemed my code for the game online after that i logged out and after a few minutes i tried to log back in but then a message say " you been suspende" show up and thats not fair.


    I did not pay through paypal as i did not get the game off your website as digital download. I bought it from ozgameshop.com and they send me the hard copy of the game.

  • wraithguknub18_ESO
    wraithguknub18_ESO
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    You shouldnt be able to log into here if you have been suspended. I wasnt the one time they mistakenly suspended me.

    Weird.

    Good luck
  • AshySamurai
    AshySamurai
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    You shouldnt be able to log into here if you have been suspended. I wasnt the one time they mistakenly suspended me.

    Weird.

    Good luck

    Why? Forum and the game are separated. You need to register on forum separately. So there is no connection between game and forum (lol, how ironic). I mean no database connetction. Also, if you banned at this forum, you still can play.
    Edited by AshySamurai on October 28, 2014 4:10AM
    Make sweetrolls, not nerfs!
  • Nebthet78
    Nebthet78
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    If an account is suspended, I am not so sure they can log into the forum after 24hrs. I know if your sub runs out and you don't renew, you can't post to the forum, nor even sign into it after those 24hrs until you renew your sub which again, gives immediate access to the game, but forum takes another24hrs for access to kick in.
    Far too many characters to list any more.
  • Welka
    Welka
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    Where did you buy your game? Or more precisely from which website did you get your code from?
  • Gedalya
    Gedalya
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    ZoS provides a healthy selection of Support including the forums, electronic support through ticketing, and phone Support. I have had good experiences myself in contacting them through tickets; usually with a response within 6 hours (same day in other words). I recommend taking a deep breath and going through all of the available options; however given that you have had your account suspended, and that you are leaving a post showing rash frustration, I suspect none of the options will be to your liking. Best of luck though.
    Baskin Robbins always finds out.

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  • ers101284b14_ESO
    ers101284b14_ESO
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    I've had good luck writing them on Facebook.
  • nerevarine1138
    nerevarine1138
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    You shouldnt be able to log into here if you have been suspended. I wasnt the one time they mistakenly suspended me.

    Weird.

    Good luck

    Why? Forum and the game are separated. You need to register on forum separately. So there is no connection between game and forum (lol, how ironic). I mean no database connetction. Also, if you banned at this forum, you still can play.

    Wrong and wrong.

    Read the forum CoC more closely, because it specifically states that your game account status is directly tied to this forum. Users who are banned from one are banned from the other.
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    Murray?
  • Rosveen
    Rosveen
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    You shouldnt be able to log into here if you have been suspended. I wasnt the one time they mistakenly suspended me.

    Weird.

    Good luck

    Why? Forum and the game are separated. You need to register on forum separately. So there is no connection between game and forum (lol, how ironic). I mean no database connetction. Also, if you banned at this forum, you still can play.

    Wrong and wrong.

    Read the forum CoC more closely, because it specifically states that your game account status is directly tied to this forum. Users who are banned from one are banned from the other.
    This may be the official version, but it doesn't really work this way in practice. At least not in every case.
  • nerevarine1138
    nerevarine1138
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    Rosveen wrote: »
    You shouldnt be able to log into here if you have been suspended. I wasnt the one time they mistakenly suspended me.

    Weird.

    Good luck

    Why? Forum and the game are separated. You need to register on forum separately. So there is no connection between game and forum (lol, how ironic). I mean no database connetction. Also, if you banned at this forum, you still can play.

    Wrong and wrong.

    Read the forum CoC more closely, because it specifically states that your game account status is directly tied to this forum. Users who are banned from one are banned from the other.
    This may be the official version, but it doesn't really work this way in practice. At least not in every case.

    You might be thinking of suspensions, which are separate affairs (hence the OP still being able to post on the forums if his account isn't permanently banned). But a ban is account-wide across all services.
    ----
    Murray?
  • ZOS_GaryA
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    Hey there @sood,

    Per our forum code of conduct, we're unable to discuss disciplinary actions taken against an account. If you would like to appeal the disciplinary action taken against your account, we welcome you to follow the steps in this article.
    Edited by ZOS_GaryA on October 28, 2014 1:43PM
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  • kewl
    kewl
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    I would rater have Kate Beckinsale's number.

    You can report people in game via right click in the cat window or by pressing F and choosing report from the circle menu.

    FOR BECKINSALE!
  • ZOS_GaryA
    ZOS_GaryA
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    As the original poster has been directed to the proper avenue of appeal for this issue, we will now close this thread as further discussion is no longer needed.
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This discussion has been closed.