Error 201 (7:4:387:1007) Help!

elswyr · September 2014

Hello!

First off I wanted to apologies in advanced if I am posting in the wrong area but... here goes.

I hail from the North America and I wanted to finally transfer over to the EU Mega server; I uninstalled my ESO:NA and re-installed the ESO:EU. I spent over 5 hours downloading, updating, and patching this game. However, the problem I am getting is an error.

It reads:
"Error 201 (7:4:387:1007) Log in failed. Please try again. Should the problem persist, contact Customer Support: https://help.elderscrollsonline.com/"

I have all ready ran the repair option - are there any other alternatives how to fix this without having to reinstall my client or is it preferred that I uninstall EVERYTHING. Any help, tips, or advice would be most amazing and helpful. I would appreciate it immensely!

Thank you~

Elswyr

Night_Watch · September 2014

Hello elswyr,

Though you have problably looked at the following linked page already, I post it for reference;

https://help.elderscrollsonline.com/app/answers/detail/a_id/2006/session/L3RpbWUvMTQxMDM2MjUwMy9zaWQvV19OeUoyMm0=

You wrote about uninstalling ESA:NA and installing ESA:EU. I have never looked at changing server and, as such, I may not be the best source of advice! However, three things come to mind (two being similar and all of which may seem obvious or be irrelevant);

In the game launcher>'SETTINGS-LAUNCHER', we can choose megaserver and should choose the one we intend to play on.
Are not the EU and NA game files essentially the same with the difference in server use being account based?
Could it be that your account is [still] registered to play on ESO:NA and thus will not work on ESO:EU?

Sorry I can not think of anything else to offer up in the way of help at this time. I have bookmarked this thread and will give more input if I can think of anything useful.

Good luck and kindest regards.

Neyephe · September 2014

I have had this error multiple times with the NA server. Sometimes a simple computer restart helps, but what cleared most of it up was creating an exception for the launcher and ESO in my anti-virus and running ESO as administrator. I honestly dont remember how I did those, since I did step by step from customer support, but it hasn't happened since I did their "fix."

ZOS_GaryA · September 2014

Hey there @Elswyr,

Error 201 occurs when there is a connectivity error between you and the server. This can occur for quite a few reasons, such as an out of date client or an anti-virus/firewall block. We have an article on our [url="https://help.elderscrollsonline.com/app/answers/detail/a_id/2006/[/url] that explains some of the common fixes. Please let us know if these are helpful!

EDIT: Fixed the link so it didn't include the search