one victor one king

mook-eb16_ESO

This quest is bugged for me I have submitted multiple request for it to be fixed, but as usual there has been no response from customer support. I walk in to the halls of trials and walk in to the blue area there are no fightable ncps . I tried to abandon this quest but it comes back the same.

Fairydragon3

be sure to post your ticket number for the admins, but if this isnt fixable by a soft rest or abandoning the quest and restart, 50 says you will have to wait for a patch fix

mook-eb16_ESO

I don't have any ticket numbers maybe, because it was submitted as a bug rather than as a direct ask for help with a quest.

Fairydragon3

Oh, that's why then lol, you sent in a bug, all that is saying "hey guys think there is a bug here, hope ya'll fix it soon, have a good one"

all they do is look into it, if you want a response don't submit it as bug or feedback

mook-eb16_ESO

tbh though I even real tickets don't make any difference. so you get a response you already tried the things they said on the list anyway. So then you have to recontact them, I like the way in this email they omit the proper procedure to do this.. Now this is the part I don't get because if you ask for help again it just creates a new ticket generating another standard email response. Why is there no box in help to enter an existing ticket or follow up. If you've ever watched the film brazil I would liken their support system to the bureaucratic systems portrayed in that film. If you reply to the email you don't get a reply or acknowledgment. 140510-017979

Fairydragon3

Reply to the email they sent you, other wise you are just going back to the site and making an new ticket. and It could take some time. The person who got to you will probably not be there 24/7, I bet that's why some times people end up getting switched to another CS rep. Pretty much, people dont understand that with a new video game come a new kind of CS system. it takes time to learn how to deal with it best. SO you can call and wait on hold, but you might not get to the important people on your ticket if your issue has already be moved up. can leave a call back but there is no gaurentee that they will get to it by the time you are busy. Email gets the quickest response, but there is a danger of just getting repeat answers depending on the diligence person you get.

IzzardDrake

Found a fix for xbone. Go in the arena and go straight to the back and up the ramp to top level, there should be 3 guys to kill once fighting starts, kill these first then kill all others leaving the champ until last. I think it's these 3 up top that don't spawn properly if u don't go up there at the right time. Worked for me, hope it works for you.