One of my Templar skills is permanently bugged

Kn1ghtmare

Ok after repeated attempts to contact customer service have yielded no results I'm going to address the issue here.

A week ago I respec'd my characters skill points, I knew exactly what skills I wanted and what I didn't want, so I was putting points into skills at a fairly fast pace, during this process when I put a point into the skill "Blinding Light" I experienced a bad lag spike that had caused me to D/C, when I reconnected the game registered that I had put a point into the skill. However when I tried to put the skill on my bar I would get the message "You do not know that ability" or "Ability not learned" one of those messages, basically the game thinks I don't have a point in that skill even though the plus icon on the skill itself is no longer there.

So after a few hours past I decided to respec my character AGAIN...and as you know this is quite costly especially when your in the Vet3-4 levels, Something around 15k for me to do this now. In any case respecing did not help the situation, as after respecing the skill was still showing as purchased even though I reset. So after a few days a GM actually contacted me in game and gave me a free respec, though I thought this was going to be different or they were going to reset my skills from their side. And again this did NOT work. I'm going on over a week now with that skill bugged, not heard back from customer support and getting extremely annoyed, this bug has the potential to completely break a skill from the player and I feel its not even being addressed with the concern it deserves. Sure the rarity it occurs is apparent but regardless the chance is still there, it could be someones favorite skill that gets bugged out next.

So again to have to get me to actually make a post about this just to get someone to take another look at it only proves the lack of communication, either you guys don't know how to fix this serious issue or my bug/complaint just got shelved for awhile, either way now the community knows. So yeah my fellow ESO players be careful when respecing cause you never know when this might happen.

Here is my case number: Incident: 140502-012781

Kn1ghtmare

Bump for great justice....see what I did there? :0

Auric_ESO

I've seen this once before on someone. It required a gm/CSR assistance. You can try calling them

Kn1ghtmare

I did, they tried, they weren't able to fix it...soooooo yeah need to find out.....at this point I think they might be ignoring me...

Mephiston87

Blinding light is crap anyways your not missing much lol. In saying that its a really weird bug.

Kn1ghtmare

Its still a skill I wanted to level, I mean its good for PVP and its morphed skill is even benificial in PVE, but this bug is preventing me from enjoying my Templar to the fullest, and its been like this almost 2 weeks now, not to mention there is a possibility for it happening to someone else....and maybe that skill would be one they use quite often.

Mephiston87

Without a doubt its happened to other people, just theyr clearly keeping it quiet.

Sidereal

Mephiston87 wrote: »

Without a doubt its happened to other people, just theyr clearly keeping it quiet.

Man, this would have made one hell of an X-Files episode.

Kn1ghtmare

I just don't like the fact they haven't responded to my replies to the email, this bug is not considered edge case as all it requires is the right lag spike, though I haven't been able to repro it nor have I tried to, anytime I put points in multiple skills I do it carefully and slowly so as not to have a repeat.

ZOS_GinaBruno

Hey @Kn1ghtmare‌, we're going to investigate this for you and see if we can figure out what caused this to happen.

traigusb14_ESO2

This is broken for a lot of people, maybe everyone. Was reported in April that I know of. Once you take it off a bar you can't put it back.

ZOS_GinaBruno

Ok guys, looks like we've already identified the issue with this, and are working on getting it tested and rolling out a fix. It should be coming up very soon in a patch - most likely not the one next week, but soon after that.

Kn1ghtmare

ZOS_GinaBruno wrote: »

Hey @Kn1ghtmare‌, we're going to investigate this for you and see if we can figure out what caused this to happen.

Thats all well and good but what about this response I recieved 6 days ago?

Thank you for contacting The Elder Scrolls Online Support Team.
Not to worry. We are going to send you information onto the team that can investigate this further. We thank you for your patience during this time.

Thank you for your continued interest and support!

I'm not to happy about this, what has been happening with my case report for the last 6 days, and only now you are telling me that the matter will be investigated?

Bulwyf

They are going to fix the problem not just for you but hopefully for everyone else at the same time with a fix in an upcoming patch. I know it sucks for you but they are thinking of all the other customers with the same problem or who may have the problem in the future.

Kn1ghtmare

ZOS_GinaBruno wrote: »

Ok guys, looks like we've already identified the issue with this, and are working on getting it tested and rolling out a fix. It should be coming up very soon in a patch - most likely not the one next week, but soon after that.

Well great, too bad my sub will run out before then, but anyway least its getting fixed for the other people, word of advice for future reference when someone reports and issue that could be grounds for breaking elements in the game....don't give an automated response and shelve their complaints, otherwise they feel forced to create a topic like this just to get their voice heard while getting backed by the community, Ive made several attempts to contact you guys privately on this matter and I was basically fed up with it. Anyway good luck with future case issues.

Mephiston87

automated responses save time and moneys, also *** everyone off/are unhelpful.

Gunavar

I've had this bug since launch as have many other Templars. We've made multiple threads and tickets and bug reports all of which get the following response: We're investigating and working on a fix. So that fix has been a long time coming and I wouldn't count on it being before Craglorn.

Auric_ESO

Umm. Look up mr g

Gunavar

Yeah, if I had a nickel for everytime ZOS said something would be fixed soon, I'd have a lifetime subscription.

Even their estimate of a fix is over 2 weeks. So yeah after Craglorn is "supposed" to hit.

Auric_ESO

ZOS_GinaBruno wrote: »

Ok guys, looks like we've already identified the issue with this, and are working on getting it tested and rolling out a fix. It should be coming up very soon in a patch - most likely not the one next week, but soon after that.

@ZOS_GinaBruno‌ I think this kind of reply will a long way in letting people know thinks are being fixed. Many thanks and please repeat when it's possible

Harbingers

This ability has been the bane of some tempalrs for quite a while ;p

Nice bug report!

florian.haas91eb17_ESO

Gunavar wrote: »

Yeah, if I had a nickel for everytime ZOS said something would be fixed soon, I'd have a lifetime subscription.

No you had maaaaaaany outposts xDDD


But another thing, @ZOS_GinaBruno‌ Eclipse is also bugged...
You can use it, it works, but in PVE there is a noticeable delay, some mobs, if you only use eclipse to kill them, will just stand there, cast nothing and you can't attack them, a little bit later they will drop dead out of nothing, bosses tend to be unlootable after you killed them with eclipse xD

Biezenw22eb17_ESO

i want to announce that i experienced the same issue (under a slight different circumstance)! In short i paid 10.4k for my level 46 templar respec. And immediately after my reset i saw the blinding light skill still lit up without the 'plus' sign next to the icon as if i already learned the skill. yet if i try to drag the icon to my action bar it says "you do not know that ability"/ "Ability not learned". No way that i can ever relearn/use the skill again, was hoping to pay again for yet another reset to see if it would fix this issue, but seeing OP already unsuccessfully did it... It's just hoping for a fix soon and no false promises from the staff comment earlier on.

here is my thread about it http://forums.elderscrollsonline.com/discussion/95964/respec-bug#latest

galiumb16_ESO

On the bright side it is the one ability you should probably not put any points into anyways, or have on your bar

Biezenw22eb17_ESO

galiumb16_ESO wrote: »

On the bright side it is the one ability you should probably not put any points into anyways, or have on your bar

Well thanks for your very own personal opinion to this matter, but not very contributing. You are missing the point that this skill could be anyone's favourite skill, and any available yet unaccessable/bugged skill should be fixed rather sooner then later. What if it turns out that half of the tree was unavailable due to this bug? surely you would come again with your reply: "on the bright side it is half of the tree you should not put any points into anyways, or have on your bar."

Surely i cant see any bright side in any of those cases.