The Elder Scrolls Online

We are currently investigating issues some players are having on the megaservers. We will update as new information becomes available.
We are currently investigating issues some players are having with the ESO Store and Account System. We will update as new information becomes available.
In response to the ongoing issue, the North American and European megaservers are currently unavailable while we perform maintenance.
https://forums.elderscrollsonline.com/en/discussion/comment/8235739/
In response to the ongoing issue, the ESO Store and Account System have been taken offline for maintenance.

Email Reply Server Issues

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jgc471980
jgc471980
✭✭
EVERY time i submit a ticket to get my final assault fixed I get a reply with lots of pleasantry but never Fully fixed so far I'm on my 9th ticket'and Every time I Try to reply since 48 hours ago server issues occur

Incident: 140424-034606


This is the mail system at host mailrelay01.zos.atl.nexxphase.net.

I'm sorry to have to inform you that your message could not
be delivered to one or more recipients. It's attached below.

For further assistance, please send mail to postmaster.

If you do so, please include this problem report. You can
delete your own text from the attached returned message.

The mail system

<teso_help@mailmw.custhelp.com> (expanded from
<ESO_Help@helpmail.elderscrollsonline.com>): host
filtervipmw15.rightnowtech.com[74.117.203.216] said: 554 Service
unavailable; Client host [mailrelay01.zos.atl.nexxphase.net] blocked by
rbl.int.rightnowtech.com; http://www.spamhaus.org/sbl/query/SBL220319 (in
reply to RCPT TO command)

Final-Recipient: rfc822; teso_help@mailmw.custhelp.com
Original-Recipient: rfc822;ESO_Help@helpmail.elderscrollsonline.com
Action: failed
Status: 5.0.0
Remote-MTA: dns; filtervipmw15.rightnowtech.com
Diagnostic-Code: smtp; 554 Service unavailable; Client host
[mailrelay01.zos.atl.nexxphase.net] blocked by rbl.int.rightnowtech.com;
http://www.spamhaus.org/sbl/query/SBL220319


can some one please just fix my quest? after 11 days you have not fixed this and im sorry but that is beyond poor customer service
  • jgc471980
    jgc471980
    ✭✭
    Question Reference # 140426-005433

    can some one PLEASE action this ticket?
  • GossiTheDog
    GossiTheDog
    ✭✭✭✭✭
    Email replies have been broken for 4 days, approaching 5 days, for all customers. There's still no sticky posted or note on the support site, and support are still replying to tickets asking for info and then letting the tickets close for lack of response from customer (because the customers can't respond).
  • jgc471980
    jgc471980
    ✭✭
    Exactly what I have been trying to tell them, Its insane how many people with IQs south of 90 must work at ZOS, I even placed in capitals and submitted a separate ticket telling them this 3 times and yet they still ask me to email back......................................... begger belief.
  • GossiTheDog
    GossiTheDog
    ✭✭✭✭✭
    I mailed @ZOS_JessicaFolsom‌ (the community manager) and @ZOS_MattFiror‌ (runs ZOS) and contacted Bethesda PR head about it. Nobody has done anything about it in public, in terms of posting a note. So the support system has just been left dead and customers with 0 information for approaching 5 days.

    They use a cloud based Oracle ticket system, and that Oracle system uses Spamhaus junk mail sender database to filter out junk mail. ZOS's dedicated server has been added to Spamhaus, so Oracle's mail gateway is rejecting ticket responses.
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