Maintenance for the week of October 12:
• PC/Mac: NA and EU megaservers for maintenance – October 12, 6:00AM EDT (10:00 UTC) – 8:00AM EDT (12:00 UTC)
• Xbox One: NA and EU megaservers for maintenance – October 14, 6:00AM EDT (10:00 UTC) – 9:00AM EDT (13:00 UTC)
• PlayStation®4: NA and EU megaservers for maintenance – October 14, 6:00AM EDT (10:00 UTC) – 9:00AM EDT (13:00 UTC)
• PC/Mac: NA and EU megaservers for maintenance – October 12, 6:00AM EDT (10:00 UTC) – 8:00AM EDT (12:00 UTC)
• Xbox One: NA and EU megaservers for maintenance – October 14, 6:00AM EDT (10:00 UTC) – 9:00AM EDT (13:00 UTC)
• PlayStation®4: NA and EU megaservers for maintenance – October 14, 6:00AM EDT (10:00 UTC) – 9:00AM EDT (13:00 UTC)
The Markarth DLC and Update 28 base game patch are now available to test on the PTS! Read the full patch notes here: https://forums.elderscrollsonline.com/en/categories/pts/
Helping you is our passion! You kidding me?
Reevster
✭✭✭✭✭
Helping you is our passion!
We will assume your issue has been resolved if we do not hear from you within 168 hours (7 days).
If your issue has not been resolved, you can respond directly to this email. We look forward to working with you again should you need us!
How the hell can I respond to the email when it gets kicked back as spam?
Response By Email (Rita) (04/24/2014 10:17 AM)
Greetings !
Thank you for contacting The Elder Scrolls Online Team.
We are sorry to hear that Vanus Galerion is misbehaving. We understand how frustrating this can be.
Did you perform these troubleshooting tips before? They may help you as we work towards a more permanent solution. We recommend that you try the following:
Typing /reloadui in your chatbox, for graphics or user-interface issues
Typing /camp in your chatbox, which logs you out. By waiting 15 minutes before logging back in, you are performing a soft-reset which will clear out the cache and allow the game to load properly.
On your specific issue, we would like you to check a workaround as it solved the issue to another player. The workaround is to temporarily switch the language to German to get the NPC to show up. After don't forget to switch it back to English again.
Please let us know if it worked or not.
Thank you for your continued interest and support!
Warm Regards,
Rita
The Elder Scrolls Online Team
Did all that 5 times and didnt help.
Vanus Galerion is outside the guild hall in cold harbour and when i speak to him he say lets go into the guild hall but I cant access the Mage guild hall , plus it
still shows that I need to speak with him else where in cold harbour but
when i go there he is not there , just the white icon is there but no
Vanus. I cant progress past this point as it shows I need to talk to Vanus but cannot as he is not where he is suppose to be.
I am VET1 and my main quest is bugged and I cant get help from Cust service, so it appears......
Exp gain is nearly unbearable since I cant get into Vet content, PvP lags so bad its nearly unplayable most of the time, running out of good reasons to keep playing to be honest, maybe if i can get my main quest fixed i might continue but right now I am thinking of not playing anymore or maybe take a break and see what gets fixed or not later on.
We will assume your issue has been resolved if we do not hear from you within 168 hours (7 days).
If your issue has not been resolved, you can respond directly to this email. We look forward to working with you again should you need us!
How the hell can I respond to the email when it gets kicked back as spam?
Response By Email (Rita) (04/24/2014 10:17 AM)
Greetings !
Thank you for contacting The Elder Scrolls Online Team.
We are sorry to hear that Vanus Galerion is misbehaving. We understand how frustrating this can be.
Did you perform these troubleshooting tips before? They may help you as we work towards a more permanent solution. We recommend that you try the following:
Typing /reloadui in your chatbox, for graphics or user-interface issues
Typing /camp in your chatbox, which logs you out. By waiting 15 minutes before logging back in, you are performing a soft-reset which will clear out the cache and allow the game to load properly.
On your specific issue, we would like you to check a workaround as it solved the issue to another player. The workaround is to temporarily switch the language to German to get the NPC to show up. After don't forget to switch it back to English again.
Please let us know if it worked or not.
Thank you for your continued interest and support!
Warm Regards,
Rita
The Elder Scrolls Online Team
Did all that 5 times and didnt help.
Vanus Galerion is outside the guild hall in cold harbour and when i speak to him he say lets go into the guild hall but I cant access the Mage guild hall , plus it
still shows that I need to speak with him else where in cold harbour but
when i go there he is not there , just the white icon is there but no
Vanus. I cant progress past this point as it shows I need to talk to Vanus but cannot as he is not where he is suppose to be.
I am VET1 and my main quest is bugged and I cant get help from Cust service, so it appears......
Exp gain is nearly unbearable since I cant get into Vet content, PvP lags so bad its nearly unplayable most of the time, running out of good reasons to keep playing to be honest, maybe if i can get my main quest fixed i might continue but right now I am thinking of not playing anymore or maybe take a break and see what gets fixed or not later on.