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Positive experience with customer support
Nyxiath
Soul Shriven
Hi,
I decided to thank the customer support personnel publicly also to cheer them up amidst the understandably negative feelings that have been stirred by exploiters and botters.
I had a problem with my Explorer's Pack earlier. I deleted it by accident weeks ago. But within 10 minutes of creating a ticket on the website today, I had a response in my email inbox. While I could not respond to the email correctly due to their address being on some spamhaus block list, I could create another ticket with my original incident number in the message as well as the answer to my secret question, which they requested.
In another 10 minutes, I had a replacement Explorer's Pack in my in-game mail, and soon after, a confirmation of this in my email.
All in all, this whole episode probably took around 20-25 minutes of real time. I am grateful. Thanks.
/asbestos
I decided to thank the customer support personnel publicly also to cheer them up amidst the understandably negative feelings that have been stirred by exploiters and botters.
I had a problem with my Explorer's Pack earlier. I deleted it by accident weeks ago. But within 10 minutes of creating a ticket on the website today, I had a response in my email inbox. While I could not respond to the email correctly due to their address being on some spamhaus block list, I could create another ticket with my original incident number in the message as well as the answer to my secret question, which they requested.
In another 10 minutes, I had a replacement Explorer's Pack in my in-game mail, and soon after, a confirmation of this in my email.
All in all, this whole episode probably took around 20-25 minutes of real time. I am grateful. Thanks.
/asbestos
2
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I've also had very good experiences with customer support. Too many people try to get support with anger and rage and that gets them nowhere. I really love ESO customer support. A lot more than Guild Wars 2 CS I'll tell you that! (I'm still waiting on a GW2 ticket to be answered by a real person after a week of sending it in xD)0 -
Klarick✭✭✭You never hear the 99% of positive outcomes, but only the 1% of the negative. The 1% is typically very loud though.
Good to see a positive comment.
They crawl out of their holes for me, and I die - you die.0 -
Duckfather✭✭Congratulations
I'm still waiting after 27 days and numerous tickets for mine
(p.s. not meant to be sarcastic, seriously, congrats ) 0