I AM GETTING ANGRY!!!

radoslaw85eb17_ESO

1st issue - so freaking many maintences.... this is 4th that i encounted THIS WEEK

- I understand whythe maintance is neccesery, but what irritates me is the hous of maintance - my suggestion is simple:

We have 2 servers EU and USA so why not check time where there is the smallest activity on the servers (for EU its around 1AM untill 6 or 7AM) and do maintance withing those hours
This will reduce the angry factor of all players even if the maintance would be done daily for 95% of server population this is time to sleep or go to work or just rest and the rest well they had to adjust
but its better when 5% of server population adjustment then 30+%

2nd biggest issue BOTS, GOLD SELLERS AND GRINDERS

the goldseller issue started around a week after official lunch of the game, I already have around 150 blocked spammers and reported like 20 spam mails...

solution: the website IP address is permament thing and the WWW adres issimmilar -so why not set up autoblocker that automaticly blocks all whispers /z channel and mail spam that include a webside adress for gold sellers - if this done correctly we will have no more vermin problem like goldsellers

Grinders and bots - i understand why some ppl wanna use bots ( i understed the [pure need only) but i STRONGLY OPPOSE USING ONE and grinders are annoying too... i understand why some pplare grinding cave bosses (for soul gems for instance) what icant understand why to grind 1 boss allover again fasteris to find urslf ast respowning mob cave grind all possible items there and sell - if u do that runs 3 or 4 runs ull earn quitea lot of gold selling all he stuff to vendor and them buy EMPTY soul gems to fill (usualy 50 soul gems will be enough to pas thru ur level range:))

and now bots... i would simply *** patch that permamently blocks machine that has running bot softwere in the same time as TESO is running.
and here is how the launcher should work for this solution
IP adress control
Mac adress control
Cookie file put onto this machine by luncher
each luncher send specific and unique sequnce once started
and last resot to put a file into TEMP folder for windows

this way even:
- if some1 get IPadress change the mac adress would be blocked.
- if some1 get IPadress and Mac adress changethere would be a cookie file preventing that game client to lunch
- when those solutions fails there wil be the lunch specific seqencethat would prevent bots to log
- and if that fails file in TEMP folder would prevent it

so if some1 would liketo log using bot with those solutions i mentioned he would have to very good programmer / hacker or be as persistant to reinstall the system with full partition deletion thing on baily basis

So in general when this implememnted i predict 75 - 80% Bot users drop rate

GrimMauKin

The EU Megaserver is down for maintenance on the morning of a major public holiday (Good Friday) - genius!

Gaudrath

this way even:
- if some1 get IPadress change the mac adress would be blocked.
- if some1 get IPadress and Mac adress changethere would be a cookie file preventing that game client to lunch
- when those solutions fails there wil be the lunch specific seqencethat would prevent bots to log
- and if that fails file in TEMP folder would prevent it

All of the above can be circumvented in about 5 minutes. Preventing bots and gold sellers is not that simple.

MorthanDarksoul

I agree to those points as well. The time windows for maintenance is off totally, the spam, the bots, the bugs. It's like we cannot even talk about anything else since the game is broken on basic level.

steveb16_ESO46

Yea. Bank Holiday morning is precisely the most brilliant time to do maintenance. Our Convenience Not Yours is not a great motto.

Squishy

Oh yes, I'm SURE everyone currently working in Zeni, on a public day off are THRILLED to do so. Come on people, it is clear they're not doing it to annoy people, but because the game is new, and it needs to be done.

Working myself within the IT field, I can tell you, none of us are happy to be working at odd hours, or during bank holidays. I'm on call until monday 8am. You can imagine how HAPPY I feel about it... Unable to go far from my house, go see friends and have a small party, or visit my family for the holidays. Yes, it is annoying not to be able to play, I agree to that. The game is new, and has a lot of unplanned issues, like any MMO.

I'll agree some could have been foreseen, and maybe prevented. But it is how it is now, and Zeni does seem to try their best to make things better. Give it time

edit: Actually not everyone is having today as a day off in europe. I should not be home, but since my employer depends heavilly on banks, and they ARE offwork, my employer forced everyone to take today off . So, you know, it's not like a general day off in europe .

gancsi

Will there be an option to get refunded for all the time which was lost with maintenance (like apr 10th afternoon-evening)?

Lo'ko

Maintenance during EU peak hours and now maintenance on the morning of a Bank Holiday....thanks!

FezzikVizzini

Would you have preferred people to carry on duplicating items at will until it was convenient for you to stop them ?
Or for people to continue to have their banks wiped until it suited you.

This is an EMERGENCY maintanance to fix 2 of the biggest bugs found in the game so far.

But hey, I guess if you can't play the game and eat your Easter eggs at 6 AM in the morning then it must be soooo inconvenuient for you.

Epona222

I do not normally object to the regular maintenance times, but taking the EU server down on the morning of a public holiday is really not the best idea ever - please Zenimax check your calender for public holidays when most people are off work and amend your maintenance times accordingly!

torstenb16_ESO8

In Germany the have a free day today Its like you patch server at weekend

raglau

I think we need to cut ZOS some slack here. We in the EU lobbied for a change in what was a really bad maintenance window slap-bang in the middle of primetime (9am on a Sunday) and they listened to us and moved it to 5am Friday mornings.

A regular slot that everyone gets to know is a good thing and I personally think ZOS did a good job by listening to what we had to say on the matter.

I don't defend these guys by rote, many things they do I am critical of, but I think they have got the maintenance right. They simply cannot please all the people all of the time.

radoslaw85eb17_ESO wrote: »

We have 2 servers EU and USA so why not check time where there is the smallest activity on the servers (for EU its around 1AM untill 6 or 7AM) and do maintance withing those hours

steveb16_ESO46

FezzikVizzini wrote: »

Would you have preferred people to carry on duplicating items at will until it was convenient for you to stop them ?
Or for people to continue to have their banks wiped until it suited you.

This is an EMERGENCY maintanance to fix 2 of the biggest bugs found in the game so far.

But hey, I guess if you can't play the game and eat your Easter eggs at 6 AM in the morning then it must be soooo inconvenuient for you.

If it is such an emergency they should have done it earlier. You never ever patch on a public holiday, weekend or evening. If you want happy paying customers that is.

Elirienne

FezzikVizzini wrote: »

But hey, I guess if you can't play the game and eat your Easter eggs at 6 AM in the morning then it must be soooo inconvenuient for you.

Well, I actually woke up at 5am to get some game time in before i leave for the easter holiday until monday - so yep, majorly disappointed (whilst understand that it needs to be done). *cries herself to sleep*

Tavore1138

To be fair today's one was scheduled and is happening pretty early for the bulk of the EU population. For most weeks it wold be a work/school day and they've made some effort to communicate more clearly around what they are doing and expected times. OK... so it is a Bank Holiday and it would be nice to be playing but such is life.

Spambots are a massive pain - my understanding is that no similar game eliminates them entirely & while they could implement some of the additional controls you suggest those controls would have a negative impact on genuine players as not everyone is limited to one IP or one machine. Dual factor authentication could be an option but it's not simple or cheap to implement and maintain.

Grinding is a personal choice annoying as it can sometimes be if you are trying to nail a cave boss for the achievement and have to go through several fights until you hit hard enough to qualify... thus adding to the problem yourself. But... given XP in the game comes mainly from questing or killing stuff I can understand the impulse to camp out on a boss with good rewards and farm for a while. The only answer I can see here is to expand the ways to earn XP/gold/drops from other sources but that could easily create new problems.

FezzikVizzini

@Epona222
@torstenb16_ESO8‌

Which part of the phrase "EMERGENCY MAINTENANCE" are you having trouble in understanding ?

Doowie

zOMG the server is down for maintenance ... I must go ahead and complain about it!!! Oh wait it's Friday and most of us "normal" people have work in the next 30 minutes to an hour! \o/

Pampero

i just wonder how you can block 150 spammer if it is limited with 90 you cant ignore more then 90 player atm

Valerien

It does seem that the game is in maintenance mode a lot. It could just be poor timing on the behalf of the development team. They take the servers down in prime time or the start of a public holiday. Its far from ideal but what is unfortunate is that they seem totally oblivious to this. They have gone down the route of subscription model which I fully support. I hate it when a game becomes more about a cash shop than the game.

But when you want to charge people monthly you have to provide a service they are happy with and few people are happy if they can't play what they are paying for. Wouldn't be so bad except the community team is awful at providing information. How long will the server be down, who knows. Possible late morning what is late morning, sometimes they talk US times sometimes EU. And its possibly so it may not even be an undefined time that no one has a clue about. They need to improve the communication and they need to put these maintenance times in the launch so anyone logging in can say oh tomorrow server will be down got it.

As for the gold sellers its crazy how many mails all to the same site. Ban the account, at 60 bucks for a key it shouldn't be hard to may it so its not cost effective to activating accounts to sell gold from.

As for the Gold Farmers, I don't want to buy your f***ing Gold. I don't care about Guild Invites or your Mails. Stop sending them, anyone sad enough to spend money on buying gold can use Google to find you. Seriously No one is getting a mail or guild invite and thought you know what I wasn't going to buy some gold but since you have sent me 10 mails and 4 guild invites I think I will now.

Pampero

ahhh and i agred maint time. 2 days in a week from 3.5 or 4 hours and they doing addional maint. too it is taking 3.5-4 hours too. it is not nice.

chuo.lib14_ESO

I haven't been able to log on and play in 3 days. Either there is maintenance, or my client is broken. I had to spend a day completely re-downloading and re-installing. And now, everything's finally working again, and yet another maintenance. I've unsubbed. Sorry. Great game, but what's the point if I can never play it?

NextGame

-_-

At least it's an AM maintenance, and it was known that this is the maintenance window (however badly advertised: http://forums.elderscrollsonline.com/discussion/75114/regular-maintenance-days-times#latest).

Just unfortunate and inconvenient that it happens to land on a public holiday

Felyae

FezzikVizzini wrote: »

@Epona222
@torstenb16_ESO8‌

Which part of the phrase "EMERGENCY MAINTENANCE" are you having trouble in understanding ?

"EMERGENCY MAINTENANCE" on a major Holiday/weekend to fix a problem known since the closed beta (items dupe, if that's what they are fixing) ? Brilliant.

Plus, there's no "EMERGENCY", it's a regular maintenance, as in every Friday at 5am.

Tavore1138

Squishy wrote: »

Oh yes, I'm SURE everyone currently working in Zeni, on a public day off are THRILLED to do so. Come on people, it is clear they're not doing it to annoy people, but because the game is new, and it needs to be done.

Working myself within the IT field, I can tell you, none of us are happy to be working at odd hours, or during bank holidays. I'm on call until monday 8am. You can imagine how HAPPY I feel about it... Unable to go far from my house, go see friends and have a small party, or visit my family for the holidays. Yes, it is annoying not to be able to play, I agree to that. The game is new, and has a lot of unplanned issues, like any MMO.

I'll agree some could have been foreseen, and maybe prevented. But it is how it is now, and Zeni does seem to try their best to make things better. Give it time

edit: Actually not everyone is having today as a day off in europe. I should not be home, but since my employer depends heavilly on banks, and they ARE offwork, my employer forced everyone to take today off . So, you know, it's not like a general day off in europe .

Gods yes - I'm currently dialled in supporting a network reconfig in a region that does not have a Bank Holiday for Easter... the ot is nice but the work at all hours on all days can suck!

KerinKor

steveb16_ESO46 wrote: »

If it is such an emergency they should have done it earlier. You never ever patch on a public holiday, weekend or evening. If you want happy paying customers that is.

Given what was said earlier in the week this is probably going to include the Bank Bug fix.

If that is the case then THIS IS AN EMERGENCY FIX to that problem AS SOON AS IT WAS AVAILABLE.

FFS people GROW THE HELL UP and behave like adults, if my kids had behaved like you at the age of FIVE there'd have been repercussions.

Epona222

FezzikVizzini wrote: »

@Epona222
@torstenb16_ESO8‌

Which part of the phrase "EMERGENCY MAINTENANCE" are you having trouble in understanding ?

LOL, it's not emergency maintenance, this is the USUAL SCHEDULED TIME for maintenance, check the weekly maintenance schedule thread if you don't believe me - just that they could have done with bringing it forward a bit on this occasion as it is a public holiday.

Also if it is supposedly emergency maintenance (which it is not), why aren't BOTH megaservers down to fix this emergency?

Tavore1138

According to the patch notes while this is scheduled maintenance they are also fixing the bank bug in this release so that should be good for those who got hit by it.

They do note that it will fix the problem but will not recover lost items/slots so people will need to contact help to get that resolved.

Epona222

SuraklinPrime wrote: »

According to the patch notes while this is scheduled maintenance they are also fixing the bank bug in this release so that should be good for those who got hit by it.

Oh this is actually great news, where do I need to put my offering to the server gods hamsters?
Does this mean I will be able to use the bank without fear? If that is so then all is forgiven.
But to anyone being objectionable, this is still scheduled maintenance, not an emergency shutdown!

Laurai

chuo.lib14_ESO wrote: »

I haven't been able to log on and play in 3 days. Either there is maintenance, or my client is broken. I had to spend a day completely re-downloading and re-installing. And now, everything's finally working again, and yet another maintenance. I've unsubbed. Sorry. Great game, but what's the point if I can never play it?

Well, you should've checked the forum to prevent being surprised like this. This has been announced long enough.

Also, additional Mainenances are nothing unusual so short after the release of an MMO.
You must be new to the genre.

Tavore1138

Epona222 wrote: »

SuraklinPrime wrote: »

According to the patch notes while this is scheduled maintenance they are also fixing the bank bug in this release so that should be good for those who got hit by it.

Oh this is actually great news, where do I need to put my offering to the server gods hamsters?
Does this mean I will be able to use the bank without fear? If that is so then all is forgiven.
But to anyone being objectionable, this is still scheduled maintenance, not an emergency shutdown!

LOL - who knows? Touch sanded yew I wasn't affected but if I had been I suspect I'd be very wary of buying slots to replace those I'd lost!

radoslaw85eb17_ESO

what a joke....

Iasked for refound or time ( somehow whenever i able to play there is maintance but there NO MAINTANCE while i go to work...
and yet...

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Subject
Refound Maintance time

Response By Email (Damien) (04/18/2014 03:29 AM)

Greetings!

Thank you for contacting The Elder Scrolls Online Team.


Unfortunately, at the moment we do not provide any compensation for server outages. Should this change in the future, we will inform everyone affected by such a decision.
We understand that experiencing downtime while trying to play the game may be frustrating, especially for players that have difficulties fitting some game time into their already busy schedule. However, server maintenance procedures are a very important aspect in achieving our goal of ensuring good server and game performance.
We want to thank you for your interest, and for the great enthusiasm you have shown about the game. We really appreciate any insights and suggestions you can share with us, as it is very helpful in our quest of making the game the best possible experience for everyone.
Tamriel's safety depends upon you adventurers! See you in the game!Thank you for your continued interest and support!

Warm Regards,
The Elder Scrolls Online Team
Customer By CSS Email (Radoslaw Poprawski) (04/18/2014 03:18 AM)
hello I already counted around 24 hours of maintance in total snce the game started

That time is lost and wont come back and yet I PAID for it to be able to play and i cant becouse you blocked it.

SO i asking to add 1 day of game play as refound of lost time

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Question Reference # 140418-009496
Date Created: 04/18/2014 03:18 AM
Date Last Updated: 04/18/2014 03:29 AM
Status: Solved