Reinstalled game, but now I have no audio.

gardenia.ren67ub17_ESO

My audio has worked just fine until this latest patch that gave us the lovely 209 error. Doing a 3rd delete and reinstall finally got me past the 209, but now I have no audio past the initial splash screen. Any ideas on how to fix this?

I saw a thread for Mac users with this issue, but I'm on a PC.

Harkrider

Let's start with the obvious. Have you run the repair function on the launcher?

gardenia.ren67ub17_ESO

Harkrider wrote: »

Let's start with the obvious. Have you run the repair function on the launcher?

Yes, several times. I have also done complete uninstall and reinstalls 3 times to finally get past error 209. I did a repair, got into the game, logged out, tried to repair just now, and I'm stuck in the "repair, verify, repair, verify loop. If I stop and resume, or stop and run repair again, I get the "web-get failed" error.

I have tried to run as administrator, I have tried to install on the D drive instead of my C drive, and tried to use both the beta version and the retail version before deleting everything and starting over.

Between this and the bank bug, I am ready to cry.

Yes, my audio is set up correctly. Itunes works fine, and I hear the splash screen fine. The patch yesterday broke something.

Harkrider

gardenia.ren67ub17_ESO wrote: »

Harkrider wrote: »

Let's start with the obvious. Have you run the repair function on the launcher?

Yes, several times. I have also done complete uninstall and reinstalls 3 times to finally get past error 209. I did a repair, got into the game, logged out, tried to repair just now, and I'm stuck in the "repair, verify, repair, verify loop. If I stop and resume, or stop and run repair again, I get the "web-get failed" error.

I have tried to run as administrator, I have tried to install on the D drive instead of my C drive, and tried to use both the beta version and the retail version before deleting everything and starting over.

Between this and the bank bug, I am ready to cry.

Yes, my audio is set up correctly. Itunes works fine, and I hear the splash screen fine. The patch yesterday broke something.

Have you deleted the UserSettings.ini file under My Documents?

GossiTheDog

209 is because Bethesda haven't realised their GeoIP DNS records on bethesda.net is broken in some areas. As a result, sometimes the game will start, other times it won't. I'm waiting to see if ZOS/Bethesda can work it out without explicitly being told the problem.

Sound - delete usersettings.txt under my docs - elder scrolls online. Or rename it. Restart.

gardenia.ren67ub17_ESO

GossiTheDog wrote: »

209 is because Bethesda haven't realised their GeoIP DNS records on bethesda.net is broken in some areas. As a result, sometimes the game will start, other times it won't. I'm waiting to see if ZOS/Bethesda can work it out without explicitly being told the problem.

Sound - delete usersettings.txt under my docs - elder scrolls online. Or rename it. Restart.

I'm not seeing anything like usersettings or an .ini file under my docs.

Harkrider

gardenia.ren67ub17_ESO wrote: »

GossiTheDog wrote: »

209 is because Bethesda haven't realised their GeoIP DNS records on bethesda.net is broken in some areas. As a result, sometimes the game will start, other times it won't. I'm waiting to see if ZOS/Bethesda can work it out without explicitly being told the problem.

Sound - delete usersettings.txt under my docs - elder scrolls online. Or rename it. Restart.

I'm not seeing anything like usersettings or an .ini file under my docs.

C:\Users\_____\Documents\Elder Scrolls Online\live

Look for the text file named UserSettings.

You can either delete it, or move it elsewhere.

If you delete it, the launcher will create a new copy of it when you boot up the game.

That's what you want to try. Force a new copy to be made.

gardenia.ren67ub17_ESO

Harkrider wrote: »

gardenia.ren67ub17_ESO wrote: »

GossiTheDog wrote: »

209 is because Bethesda haven't realised their GeoIP DNS records on bethesda.net is broken in some areas. As a result, sometimes the game will start, other times it won't. I'm waiting to see if ZOS/Bethesda can work it out without explicitly being told the problem.

Sound - delete usersettings.txt under my docs - elder scrolls online. Or rename it. Restart.

I'm not seeing anything like usersettings or an .ini file under my docs.

C:\Users\_____\Documents\Elder Scrolls Online\live

Look for the text file named UserSettings.

You can either delete it, or move it elsewhere.

If you delete it, the launcher will create a new copy of it when you boot up the game.

That's what you want to try. Force a new copy to be made.

If it ever gets out of the loop I'll see if it makes a copy. Under \Documents\Elder Scrolls Online\live the only folders I have are Errors, Logs, Saved Variables, and Screenshots. That's it. I've opened those folders and see no .txt file. Sorry to be a PITA I appreciate you're trying to help. I really do.

Rhoric

GossiTheDog wrote: »

209 is because Bethesda haven't realised their GeoIP DNS records on bethesda.net is broken in some areas. As a result, sometimes the game will start, other times it won't. I'm waiting to see if ZOS/Bethesda can work it out without explicitly being told the problem.

Sound - delete usersettings.txt under my docs - elder scrolls online. Or rename it. Restart.

They actually already posted today saying they have fixed the 209 error.

Harkrider

gardenia.ren67ub17_ESO wrote: »

Harkrider wrote: »

gardenia.ren67ub17_ESO wrote: »

GossiTheDog wrote: »

209 is because Bethesda haven't realised their GeoIP DNS records on bethesda.net is broken in some areas. As a result, sometimes the game will start, other times it won't. I'm waiting to see if ZOS/Bethesda can work it out without explicitly being told the problem.

Sound - delete usersettings.txt under my docs - elder scrolls online. Or rename it. Restart.

I'm not seeing anything like usersettings or an .ini file under my docs.

C:\Users\_____\Documents\Elder Scrolls Online\live

Look for the text file named UserSettings.

You can either delete it, or move it elsewhere.

If you delete it, the launcher will create a new copy of it when you boot up the game.

That's what you want to try. Force a new copy to be made.

If it ever gets out of the loop I'll see if it makes a copy. Under \Documents\Elder Scrolls Online\live the only folders I have are Errors, Logs, Saved Variables, and Screenshots. That's it. I've opened those folders and see no .txt file. Sorry to be a PITA I appreciate you're trying to help. I really do.

That's really odd, and probably related to the issue. The splash videos you're seeing are just prerendered video files, thus they would not be affected by settings that affect the client itself. That's why you can hear them, but nothing else.

Your document folder should definitely have a UserSettings file in it. It should look something like this.




What I'll try to do is give you my UserSettings data (obviously with saved credentials removed) and you should be able to just drop that into your C:\Users\_____\Documents\Elder Scrolls Online\live directory.

However, since uploading text documents is not allowed we'll have to create the file manually.

Inside the directory specified above (the same parent folder containing Screenshots, Errors, Logs) right-click and create a New Text Document. Rename this to exactly 'UserSettings'.

Copy and paste the follow contents into this new file.

SET MouseRawInput "1"
SET MouseSensitivityFirstPerson "0.50000000"
SET MouseSensitivityThirdPerson "1.00000000"
SET MouseSmoothing "0"
SET InvertMouseWheel "1"
SET InvertMouseY "1"
SET InvertMouseX "1"
SET CachedRLREnabled "1"
SET CachedReflectionResolution "6"
SET CachedShadowFiltering "6"
SET ScreenshotFormat "BMP"
SET PregameGammaCheckEnabled "0"
SET HardwareCheckEnabled.2 "0"
SET SUB_SAMPLING "2"
SET REFLECTION_QUALITY_v3 "3"
SET PARTICLE_DENSITY "2"
SET HIGH_RESOLUTION_SHADOWS "1"
SET SHADOWS "3"
SET GAMMA_ADJUSTMENT "106"
SET VIEW_DISTANCE "2.00000000"
SET GPUSmoothingFrames "10"
SET MIP_LOAD_SKIP_LEVELS "0"
SET RAIN_WETNESS "1"
SET LENS_FLARE "1"
SET GOD_RAYS_v2 "1"
SET ANTI_ALIASING_v2 "0"
SET AMBIENT_OCCLUSION "1"
SET COLOR_GRADING_v1 "0"
SET BLOOM "1"
SET DEPTH_OF_FIELD "1"
SET COLOR_CORRECTION "1"
SET SOFT_ALPHA "1"
SET DISTORTION "1"
SET CHARACTER_LIGHTING "1"
SET DIFFUSE_2_MAPS "1"
SET DETAIL_MAPS "1"
SET NORMAL_MAPS "1"
SET SPECULAR_MAPS "1"
SET CLUTTER_2D "1"
SET SIMPLE_SHADERS "0"
SET WATER_FOAM "1"
SET VSYNC "0"
SET MAX_ANISOTROPY "2"
SET FULLSCREEN_v5 "2"
SET PreferMaximizedWindow "0"
SET FullscreenHeight "0"
SET FullscreenWidth "0"
SET WindowedHeight "768"
SET WindowedWidth "1024"
SET SOUND_ENABLED "1"
SET FOOTSTEPS_VOLUME "50.00000000"
SET FOOTSTEPS_ENABLED "1"
SET SPEAKER_SETUP "0"
SET BACKGROUND_AUDIO "1"
SET VO_VOLUME "70.00000000"
SET VO_ENABLED "1"
SET UI_VOLUME "70.00000000"
SET UI_ENABLED "1"
SET AMBIENT_VOLUME "70.00000000"
SET AMBIENT_ENABLED "1"
SET SFX_VOLUME "70.00000000"
SET SFX_ENABLED "1"
SET MUSIC_VOLUME "50.00000000"
SET MUSIC_ENABLED "1"
SET AUDIO_VOLUME "100.00000000"
SET AUDIO_ENABLED "1"
SET TooltipFilter "-1"
SET TooltipNumOptions "2"
SET EffectsLookupViaBinarySearch "1"
SET Language.2 "en"
SET GraphicsDriver.7 "D3D11"
SET PatchDataPath "game:/GameData/"
SET CacheDataPath "machine:/Cache/"
SET GameCameraFirstPerson "0"
SET AcceptedEULAVersion "3"
SET DirectionalDamageIndictorVisibleInThirdPerson "0"
SET CameraFramingTransitionEnabled "1"
SET SkipPregameVideos "0"
SET HasPlayedPregameVideo "1"
SET RangedKillCamera "0"
SET PlayerKillCamera "1"
SET LastMonsterKillCamera "1"
SET MinFrameTime.2 "0.01000000"
SET ParticlesEnabled "1"
SET RequestedNumThreads "-1"
SET FreeUnusedGrannyFileSections.2 "0"
SET IsTrustedMachine "1"
SET RememberAccountName "0"
SET AccountName ""
SET LastRealm "NA Megaserver"
SET CustomUIScale "0.85"
SET UseCustomUIScale.2 "1"
SET RollDodgeDoubleTapEnabled "0"
SET RollDodgeDoubleTapTimeWindow.2 "185"
SET CameraZoomDistancesSynced "1"
SET SiegeCameraZoomDistance "6.00000000"
SET WeaponsOutCameraZoomDistance "3.50000000"
SET WeaponsSheathedCameraZoomDistance "3.50000000"
SET MaxNetworkWriteBuffer "10485760"
SET MaxNetworkReadBuffer "10485760"

After you've pasted these contents into the text document, simply exit and save.

Now try launching and see if the issue remains.

Edit: Forgot to remove my name from the image. Whoops!

gardenia.ren67ub17_ESO

^^^ I love you I have sound!!!!

Thanks so very, very much! You are my hero.

Harkrider

gardenia.ren67ub17_ESO wrote: »

^^^ I love you I have sound!!!!

Thanks so very, very much! You are my hero.

Woohoo!