Didn't receive my authentication money back

thegrimburger

Hello ZOS, I'm really disappointed at you guys. You guys said you would return the money from the authentication hold. I didn't receive my money back. It's been a week already and that money isn't mine, its my mom's, and I promise to her that I'd give it back. My friends got their money back fairly quick. I recall you guys saying I won't be billed until my 30 days free game time. Here's one more problem (not related to topic), I got the explorer's pack and didn't receive the bonus in-game. I'm so unlucky. Please fix these.

Dominoid

It's still just an authorization. The problem is with the bank. They can't release the money twice.

GossiTheDog

Phone your bank. Your bank releases pre-auth money, ZOS has no control over it.

Chomag

https://www.youtube.com/watch?v=BQ-V5qvMow4

Rhoric

It can take up to 30 days depending on the bank. I'm still waiting for mine also but I do know mine has not gone to ZOS as with my card when there is an actual charge there is a corresponding fee with it and that fee has not been charged to my card.

thegrimburger

Laughed so hard at that Chomag. Alright, gonna go to bank tomorrow and ask them about this.